Registration Now Open for the Introduction to the Outpatient and Ambulatory Surgery CAHPS Survey Webinar Training Sessions
folder_openTrainingcalendar_todayPosted September 11, 2015

Registration is now open for the Introduction to the Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey webinar training.

• The Introduction training will take place on October 28 and October 29, 2015.
• Session I will be held twice on October 28th from 8:30 AM – 12:30 PM, and again from 1:30 – 5:30 PM Eastern Time.
• Session II will be held twice on October 29th from 8:30 AM – 12:30 PM, and again from 1:30 – 5:30 PM Eastern Time.
• Organizations wishing to become OAS CAHPS Survey approved vendors must have (at a minimum) their designated OAS CAHPS Project Director register below to attend both Session I and Session II.
• Registration will close at 5:00 PM Eastern Time on October 23, 2015.

The survey vendor’s staff member designated as the Project Director for the OAS CAHPS Survey must attend these trainings; we strongly advise that the vendor’s sampling and data managers also attend. If a vendor organization’s subcontractor will conduct substantive work to support the implementation of the OAS CAHPS Survey, that subcontractor is strongly encouraged to attend training as well.

Staff from hospitals, ambulatory surgery centers, health care organizations, and other organizations interested in the implementation of the OAS CAHPS Survey may attend training as well.

To register, please complete the Training Registration Form.

In addition to attending both Introduction training sessions, organizations interested in becoming approved OAS CAHPS Survey vendors must complete the following tasks:

• Review the Minimum Business Requirements.
• Complete and submit an online Vendor Registration Form.
• Complete and submit an online Vendor Application, which will be accessible through the Vendor Dashboard once the Vendor Registration Form has been completed.
• Designate a staff member as the OAS CAHPS Project Director who will also serve as the OAS CAHPS Survey Administrator.
• Have the designated OAS CAHPS Project Director/Survey Administrator successfully complete an online training certification after participating in both sessions of the Introduction training.
• Complete and submit a Quality Assurance Plan (QAP) within 6 weeks after the vendor’s first quarterly data submission. Update (as needed) and resubmit the QAP annually to the OAS CAHPS Survey Coordination Team.
• Participate in all oversight activities conducted by the OAS CAHPS Survey Coordination Team, including but not limited to conference calls and site visits, as deemed necessary.
• Agree to implement the OAS CAHPS Survey using standardized protocols and procedures described in the OAS CAHPS Survey Protocols and Guidelines Manual that will soon be available.

More information about the survey and the requirements for becoming an approved OAS CAHPS Survey vendor are provided can be found here. Vendors may also contact the OAS CAHPS Survey Coordination Team at oascahps@rti.org or call toll-free 1 866-590-7468.