Impact of COVID-19 on the OAS CAHPS Survey
3/24/2020 2:47 PM
The Center for Medicare & Medicaid Services (CMS) recently issued a
press release regarding the impact of COVID-19 on the CMS Quality Programs.
You can find a copy of the press release here:
Since participation in the OAS CAHPS Survey is currently voluntary for
hospital outpatient departments (HOPDs) and ambulatory surgery centers
(ASCs), it is up to the outpatient facilities and their vendors to
determine if they will continue to participate for the months impacted by
COVID-19. Please note that CMS recognizes the impact that the COVID-19
outbreak may have on OAS CAHPS Survey vendors' survey operations and wishes
to reiterate the necessity of protecting staff's personal health and
If you have questions, you can contact the OAS CAHPS Survey Coordination
Team via e-mail at firstname.lastname@example.org
or call toll-free (866) 590-7468.