Updated Guidance on an HOPD or ASC Name or Logo Appearing on the Outgoing Envelopes
12/1/2017 11:18 AM
This announcement issues updated guidance for OAS CAHPS Survey vendors approved to administer the survey via mail (using mail-only or mixed-mode). The original guideline referenced can be found on pages 69, 71, 95, and 97 of the OAS CAHPS Survey Protocols and Guidelines Manual, Version 2.0. The bold/underlined text below is the updated guidance.
For privacy reasons, the HOPD or ASC name or logo should only appear on the survey or the cover letter but cannot appear on the envelopes (for privacy), unless vendors submit an Exceptions Request Form indicating that there are no HIPAA disclosure risks, and they have the HOPD’s or ASC’s approval to display the name or logo on the envelope.
Please contact the Coordination Team via e-mail at email@example.com or call toll-free (866) 590-7468, if you have any questions.