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Announcements

By host on 2/20/2019 9:19 AM
RTI and CMS have started recruiting hospitals and ASCs to participate in a new mode experiment to assess the impact of adding Web-based survey administration. Data collection for the experiment is expected to start in the Spring of 2019 and will take place over 3 consecutive sample months. Five modes of administration will be tested: mail-only, telephone-only, Web- only, Web with mail follow-up to nonrespondents, and Web with telephone follow-up to nonrespondents. A brief statement about this mode experiment is available on CMS' website, which is linked here: https://www.cms.gov/Research-Statistics-Data-and-Systems/Research/CAHPS/OAS-CAHPS.html

CMS is aware that facilities invited to participate in the mode experiment may also be participating in voluntary national implementation. Therefore, CMS will allow facilities to participate in both the mode experiment and voluntary national...
By host on 2/11/2019 2:01 PM
Based on feedback received from OAS CAHPS Survey vendors during the recent 2018 OAS CAHPS Vendor Update training session, the OAS CAHPS Survey Coordination Team has changed the deadline for OAS CAHPS Survey vendors to update and submit their organization's annual Quality Assurance Plan (QAP) to 11:59 PM Eastern Time on May 31st, of each year.

As a reminder, survey vendors must submit their updated QAP by accessing the Submit Quality Assurance Plan option under the "For Vendors" menu on the grey bar at the top of the OAS CAHPS website's home page.

In addition, approved survey vendors must submit a revised QAP at any time the vendor has a change in OAS CAHPS personnel, capabilities, or systems that are used to administer the OAS CAHPS Survey. The QAP must describe how the survey vendor will implement, comply with, and provide oversight of all sampling, survey, and data processing activities associated with the OAS CAHPS Survey.

Please contact the OAS CAHPS Survey Coordination...
By host on 12/19/2018 4:13 AM

RTI International will be closed on December 24 and 25, 2018, and January 1, 2019. The OAS CAHPS Survey Coordination Team will respond to email and telephone inquiries that are received on those dates after RTI re-opens.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

By host on 11/19/2018 10:16 AM

RTI International will be closed on November 22 and 23, 2018. The OAS CAHPS Survey Coordination Team will respond to email and telephone inquiries that are received on those dates after RTI re-opens.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

By host on 9/13/2018 3:39 PM

RTI International, which is headquartered in North Carolina, could experience intermittent power outages due to Hurricane Florence.

The OAS CAHPS Survey Coordination Team will continue to respond to all email and telephone technical assistance inquiries as quickly as possible, but there may be a delay in our response if we experience a power loss. Thank you, in advance, for your patience during this time.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call 1-866-590-7468 if you have any questions.

By host on 9/5/2018 9:10 AM
The OAS CAHPS Survey Vendor Registration and Vendor Application Forms are now available on this website. Survey organizations interested in becoming approved OAS CAHPS Survey vendors must do all of the following:

Designate a staff member to be the vendor's OAS CAHPS Survey Administrator. The Survey Administrator will complete the vendor registration and application process as described here. Meet a set of minimum business requirements located here. The vendor's designated OAS CAHPS Survey Administrator must complete the online Vendor Registration Form (available under the "For Vendors" menu) to obtain login credentials to this website. After submitting the Vendor Registration Form, the OAS CAHPS Survey Administrator can complete and submit...
By host on 8/29/2018 10:06 AM

RTI International will be closed on September 3, 2018. The OAS CAHPS Survey Coordination Team will respond to email and telephone inquiries that are received on that date after RTI re-opens (on September 4, 2018).

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

By host on 6/29/2018 8:51 AM

RTI International will be closed on July 4, 2018. The OAS CAHPS Survey Coordination Team will respond to email and telephone inquiries that are received on that date after RTI re-opens.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

By host on 5/23/2018 8:51 AM

RTI International will be closed on May 28, 2018. The OAS CAHPS Survey Coordination Team will respond to email and telephone inquiries that are received on that date after RTI re-opens.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

By host on 4/10/2018 1:13 PM
This is a friendly reminder that the deadline for OAS CAHPS Survey vendors to submit their Annual Quality Assurance Plan (QAP) is 11:59 PM Eastern Time on April 30, 2018. To ensure prompt review and acceptance of your QAP, please follow the procedures listed below:

Locate the version of your most recently approved QAP; that is, the version that was accepted by CMS and the Coordination Team in 2017 Make a copy of that version and accept all tracked changes, creating a clean copy of your QAP. Make any new updates to this clean version using track changes, so that your document reflects only the changes made since your last approved QAP. Make sure to include updates to your QAP if your organization has had changes in OAS CAHPS Survey personnel, changes to protocols or procedures, and/or changes in approved survey mode(s). Make sure your QAP follows the format shown in the Model QAP posted on the OAS CAHPS website. Also make sure that you provide information for every topic included...
By host on 12/20/2017 10:06 AM

RTI International will be closed on December 25 and 26, 2017 and on January 1, 2018.  The OAS CAHPS Coordination Team will respond to email and telephone technical assistance inquiries that are received on those dates as soon as possible after RTI re-opens. 

Please contact the Coordination Team via e-mail at oascahps@rti.org or call 1-866-245-8083 if you have any questions.

By host on 11/21/2017 9:18 AM

RTI International will be closed on November 23 and 24, 2017. The OAS CAHPS Survey Coordination Team will respond to email and telephone inquiries that are received on those dates after RTI re-opens.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

By host on 9/20/2017 8:51 AM
For CAHPS Surveys that are linked to reimbursement, the Centers for Medicare & Medicaid Services (CMS) is granting exceptions to facilities under Medicare quality reporting and value based purchasing programs, which are located in areas designated by the Federal Emergency Management Area (FEMA) as a major disaster county.  However, since participation in the OAS CAHPS Survey is currently voluntary, participating hospital outpatient departments (HOPDs) and ambulatory surgery centers (ASCs) located in major disaster counties, are advised that an exception is not required.

If OAS CAHPS Survey administration is impacted due to the recent hurricanes, OAS CAHPS Survey vendors should follow the guidelines below:

Submit a Discrepancy Notification Request (DNR) documenting any deviations from the standard OAS CAHPS Survey protocols, including (but not limited to) suspension of data collection activities for facilities and/or patients located in impacted areas; Request CMS approval (via the submission...
By host on 9/1/2017 9:01 AM
The OAS CAHPS Survey Vendor Registration and Vendor Application Forms are now available on the OAS CAHPS website. Survey organizations interested in becoming approved Outpatient and Ambulatory Surgery CAHPS Survey vendors must do all of the following:

Designate a staff member to be the vendor’s OAS CAHPS Survey Administrator. The Survey Administrator will complete the vendor registration and application process as described here. The vendor’s designated OAS CAHPS Survey Administrator must complete the online Vendor Registration Form (available under the “For Vendors” menu). As part of the registration process, create a username and password to be used for accessing private links and forms on the OAS CAHPS website. Complete and submit the Vendor Application that will be available via the Vendor Dashboard page. The Survey Administrator will be directed to the Vendor Dashboard page after the Vendor...
By host on 8/30/2017 12:23 PM

RTI International will be closed on Monday, September 4, 2017. The OAS CAHPS Survey Coordination Team will respond to email and telephone inquiries that are received on that date after RTI re-opens.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

By host on 6/29/2017 9:05 AM

RTI International will be closed on July 4, 2017. The OAS CAHPS Survey Coordination Team will respond to email and telephone inquiries that are received on that date after RTI re-opens.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

By host on 6/12/2017 7:58 AM

Please note that the OAS CAHPS website will be unavailable from about 9:00 AM to 10:00 AM ET on Thursday, June 22, 2017.

Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468 if you have any questions.

By host on 5/24/2017 12:04 PM

RTI International will be closed on May 29, 2017. The OAS CAHPS Survey Coordination Team will respond to email and telephone inquiries that are received on that date after RTI re-opens.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

By host on 2/16/2017 1:07 PM

Chapter VIII of the OAS CAHPS Survey Protocols and Guidelines Manual states that for questions in the About You section, de-identified response data can only be reported to facilities if there are 11 or more responses in each response category. However, there are two questions in the “About You” section (Questions 36 and 37) that do not require this restriction. Questions 36 and 37 are proxy questions that collect information about who helped the patient complete the mail survey and how they helped. Effective immediately, the “11 responses” rule only applies to the About You Questions (Questions 25–35).

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

By host on 12/19/2016 11:21 AM

RTI International will be closed on December 23 and 26, 2016.  The OAS CAHPS Survey Coordination Team will respond to email and telephone inquiries that are received on those dates after RTI re-opens.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

By host on 11/21/2016 3:40 PM

RTI International will be closed on November 24 and 25, 2016.  The OAS CAHPS Survey Coordination Team will respond to email and telephone inquiries that are received on those dates after RTI re-opens.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions. 

By host on 8/31/2016 9:26 AM
The OAS CAHPS Survey Vendor Registration Form and Vendor Application are now available on the OAS CAHPS website. Survey organizations interested in becoming approved Outpatient and Ambulatory Surgery CAHPS Survey vendors must do the following: Designate a staff member to be the vendor's OAS CAHPS Survey Administrator. The Survey Administrator will complete the vendor registration and application process as described here. The vendor's designated OAS CAHPS Survey Administrator must complete the online Vendor Registration Form (available under the "For Vendors" menu). As part of the registration process, create a username and password to be used for accessing private links and forms on the OAS CAHPS website. Complete and submit the Vendor Application that will be available via the Vendor Dashboard page. The Survey Administrator will be directed to the Vendor Dashboard page after the Vendor Registration Form has...
By host on 7/26/2016 10:29 PM
Model Quality Assurance Plan The online Model Quality Assurance Plan (QAP) is now available on the OAS CAHPS Survey website. Survey vendors can access the Model QAP under the “For Vendors” menu. As a reminder, each vendor must complete and submit a QAP to the OAS CAHPS Survey Coordination Team within 6 weeks of the vendor’s first submission of OAS CAHPS Survey data. As such, survey vendors that were given “interim” approval as an OAS CAHPS Survey vendor in this 2016 calendar year, and who submitted an XML data file for one or more HOPD/ASC facility clients for the 2016 Quarter 1 data submission period, must submit a Quality Assurance Plan to the OAS CAHPS Survey Coordination Team on or before 11:59 PM Eastern Time on August 24, 2016. Final approval as an OAS CAHPS Survey vendor will not be granted until after the survey vendor submits the QAP and it has been accepted by the Centers for Medicare & Medicaid Services. The QAP must then be updated and submitted annually on or before April 30 of each year thereafter...
By host on 7/14/2016 3:14 PM

The online Discrepancy Notification Report (DNR) form is now available on the OAS CAHPS Survey website. OAS CAHPS Survey vendors must complete and submit a DNR within 24 hours of discovering an unplanned deviation from the OAS CAHPS Survey protocols. Survey vendors can access the DNR via the "For Vendors" menu on the OAS CAHPS website once logged in. Instructions for completing each section of the form are provided in the DNR form.

More information about the DNR is provided in Chapter XV of the OAS CAHPS Survey Protocols and Guidelines Manual, Version 1.2.

Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468 if you have any questions about the DNR.

By host on 2/15/2016 10:14 PM
The Survey Vendor Authorization Report is now available to approved survey vendors. Vendors can access this report from the data submission module on their dashboard, or from link under the For Vendors menu item.

The Survey Vendor Authorization Report allows approved survey vendors to view a list of ASCs and HOPDs that have authorized the vendor to collect and submit data on their behalf. More information appears on pages 151-152 of the Protocols and Guidelines Manual.

By host on 1/7/2016 10:32 AM

Please note that due to server maintenance, the OAS CAHPS website will be unavailable on Sunday, January 10, 2016.

Please contact the Coordination Team via e-mail at oascahps@rti.org or by calling 1-866-590-7468 if you have any questions.

By host on 12/21/2015 10:31 AM

RTI International will be closed on December 24-25, 2015 and on January 1, 2016. The OAS CAHPS Coordination Team will respond to email and telephone technical assistance inquiries that are received on those dates as soon as possible after RTI re-opens.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468 if you have any questions.

By host on 12/11/2015 12:47 PM
The online OAS CAHPS Exceptions Request Form (ERF) is now available to OAS CAHPS Survey vendors and can be found under the "For Vendors" tab once the approved survey vendor has logged into the private side of the portal.

The Exceptions Request Form allows survey vendors to request a planned deviation from the standard OAS CAHPS Survey protocols. Examples of when to submit an Exceptions Request include, but are not limited to, requests to:

Sample more frequently than monthly, including continuous sampling Exclude from the sample frame procedures which have eligible CPT codes but reflect procedures such as pre-admissions testing not appropriate for the OAS CAHPS Survey Use the disproportionate stratified random sampling (DSRS) method Mid-quarter data collection starts Include more than the allowed 15 supplemental questions in the OAS CAHPS questionnaire Instructions for completing the online form are provided on the ERF.

...
By host on 8/24/2015 9:43 PM
The deadline for Vendor Applications has been changed from September 15, 2015. Vendors who wish to be approved for OAS CAHPS beginning in January 2016 need to submit their completed Vendor Application by November 11, 2015 and need to attend Introduction to the OAS CAHPS Survey Webinar training session scheduled for October 28 and 29, 2015.