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Announcements

By host on 11/5/2019 3:06 PM
Version 4.0 of the Protocols and Guidelines Manual, Version 3.0 of the Website User and Data Submission Manual, as well as revised versions of standalone documents have been updated and posted on the OAS CAHPS website. The following standalone documents are available on the Survey Materials page: mail questionnaires in each approved language, OMB disclosure notices in each approved language, FAQs for telephone interviewers in English and Spanish, XML file layouts (Standard, DSRS, and Zero Sampled), and Model QAP Outline document available under "For Vendors." The Website User and Data Submission Manual is available on the Data Submission Resources page.

The following is a summary of the main differences between Version 3.0 and Version 4.0 of the Protocols and Guidelines Manual.

Chapter II: Added additional clarification to the HOPD and ASC eligibility criteria; and refined text regarding the extended period of voluntary implementation of the OAS CAHPS Survey, which will continue through...
By host on 11/7/2018 10:56 AM
Version 3.0 of the Protocols and Guidelines Manual has been released on the OAS CAHPS Website as well as revised versions of the standalone documents available on the Survey Materials page, including the CATI script in Spanish and FAQs for telephone interviewers in English and Spanish, and Model QAP Outline document available under "For Vendors." Version 2.0 of the Website User and Data Submission Manual has also been posted and is available on the Data Submission Resources page.

The following is a summary of the main differences between Version 2.0 and Version 3.0 of the Protocols and Guidelines Manual.

Chapter II: Refined text regarding the extended period of voluntary implementation of the OAS CAHPS Survey for the CY 2020 payment determination (2018 data collection) and until further action in the rulemaking; added text indicating additional resources available on the public access pages of the OAS CAHPS website. Chapter III:...
By host on 12/15/2017 11:46 AM

The OAS CAHPS Survey Coordination Team has added a sentence to the third paragraph in the Simplified and Traditional Chinese versions of the sample cover letter for the second questionnaire mailing. The English version of this sentence reads: “The results of this survey will be used to help us understand more about patient experiences in our facility.” The revised versions of the second cover letter documents have been re-posted on the Survey Materials page, linked here.

Please update your organization’s Chinese cover letters accordingly.

This revision will be incorporated into the next version of the Protocols and Guidelines Manual.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

By host on 11/14/2017 2:18 PM
Version 2.0 of the Protocols and Guidelines Manual has been released on the OAS CAHPS Website as well as revised versions of the standalone documents available on the Survey Materials page, including the CATI script in English and Spanish, Consent to Share Identifying Information Question for mail and telephone in English and Spanish, cover letter for the initial questionnaire mailing in Spanish and Korean, cover letter for the second questionnaire mailing in Korean, Standard XML File Layout, and DSRS XML File Layout. The following is a summary of the main differences between Version 1.3 and Version 2.0.

Chapter I: Added a reference to the OAS CAHPS Survey Website and Data Submission Manual, Version 1.0 (which will soon be available on the OAS CAHPS website); and added a reference to the newly added appendix (Appendix R, Example Patient File Layout). Chapter II: Refined the definitions of a survey-eligible hospital outpatient department (HOPD) and ambulatory surgery center (ASC); added Korean...
By host on 7/26/2017 9:42 AM

The OAS CAHPS Survey Coordination Team has revised Standard and DSRS XML file layouts for the OAS CAHPS Survey to include a new valid value (4 = Korean) for the Survey Language data variable.  The revised Standard and DSRS XML file layouts, XSD files, and schema validation tool have been re-posted here.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

By host on 6/23/2017 9:59 AM
The OAS CAHPS Survey Coordination Team has made two revisions to the English and Spanish versions of the CATI questionnaire.

Added a vendor instruction to page 1 clarifying that the length of the survey (in INTRO2) can vary depending on whether supplemental questions are used. Added optional survey items (INEL1, INEL2, and INEL_END), which vendors can use when a new telephone number for a sampled patient has been identified from a source other than the facility. The revised versions of the CATI scripts (in English and Spanish) have been re-posted on the Survey Materials page, linked here. Please update your organization's OAS CAHPS Survey materials accordingly, if needed. These revisions will be incorporated into the next version of the Protocols and Guidelines Manual.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions....
By host on 5/15/2017 11:56 AM

The OAS CAHPS Survey Coordination Team has revised the response to one of the telephone interviewer Frequently Asked Questions (FAQs) – “My surgery was not outpatient/ambulatory because I stayed overnight at the hospital/facility. This survey does not apply to me.” We clarified that the OAS CAHPS Survey is applicable for patients who had outpatient surgeries and were not discharged to a hospital as an inpatient. The revised versions of this document (in English and Spanish) have been re-posted on the Survey Materials page. Please update your organization’s OAS CAHPS Survey materials accordingly.

This revision will be incorporated into the next version of the Protocols and Guidelines Manual.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

By host on 3/29/2017 3:38 PM

The Centers for Medicare & Medicaid Services (CMS) approved an additional language version of the OAS CAHPS Survey. The following materials are now available in Korean: two sample cover letters, mail questionnaire, alternative instructions for scannable form, Consent to Share question, and OMB disclosure statement.

The Korean OAS CAHPS Survey materials can be found on the Survey Materials page. These materials will be incorporated into the next version of the Protocols and Guidelines Manual.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

By host on 3/3/2017 11:31 AM

The OAS CAHPS Survey Coordination Team has made two minor revisions to the Spanish versions of the Mail Questionnaire and CATI Questionnaire. 1) Replaced “u” with “y” in the wording of Question 9 in both the mail and CATI instruments. 2) Corrected a formatting inconsistency (removed underlining) in Question 34 of the CATI instrument. The revised Spanish versions of these two documents have been re-posted on the Survey Materials page. Please update your organization’s OAS CAHPS Survey CATI scripts accordingly.

This revision will be incorporated into the next version of the Protocols and Guidelines Manual.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

By host on 12/12/2016 10:33 PM
The OAS CAHPS Survey Coordination Team has revised Standard and DSRS XML file layouts for the OAS CAHPS Survey to include a new valid value (5 = Missing) for the Surgical Category data variable. The revised Standard and DSRS XML file layouts, XSD files, and schema validation tool have been re-posted here.
  

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.


By host on 11/11/2016 2:00 PM
Version 1.3 of the Protocols and Guidelines Manual has been released on the OAS CAHPS Website as well as revised versions of the standalone documents available on the Survey Materials page, including the Mail Questionnaire in English, CATI script in English and Spanish, Consent to Share Identifying Information Question for mail and telephone in English, Spanish Simplified Chinese and Traditional Chinese, Standard Header Record XML File Layout, and DSRS Header Record XML File Layout. The Model QAP Outline document (under the For Vendors tab) has also been revised. The following is a summary of the main differences between Version 1.2 and Version 1.3.

Additional clarification about the Current Procedural Terminology (CPT) codes has been included in Chapter IV along with citations throughout the manual. Because the Protocols and Guidelines Manual discusses CPT codes and lists specific CPT codes (as examples), a pop-up agreement will appear each time a user opens the Manual through the OAS CAHPS website....
By host on 6/8/2016 9:21 AM
The OAS CAHPS Survey Coordination Team has made some minor, non-substantive changes to the OAS CAHPS Survey mail questionnaire and telephone script for consistency across versions. All CMS-approved OAS CAHPS Survey vendors are asked to make these changes in their OAS CAHPS Survey materials at the next opportunity. The final mail survey questionnaire and telephone script in all approved languages are available here.

The changes made do not affect the content of the XML file layouts; therefore, no changes were made to the XML file layouts.

Changes to the OAS CAHPS Mail Survey Questionnaires

Cover page: Added CAHPS trademark symbol (®) in the title of the survey. This change applies to the English, Simplified Chinese, and Traditional Chinese Mail questionnaires. Survey Instructions: Bolded “If No, go to #1” in the example skip instructions. This change applies to the English, Simplified Chinese, Traditional Chinese Mail questionnaires,...
By host on 3/11/2016 4:47 PM
The OAS CAHPS Survey Coordination Team has made additional changes to the recently posted XML file layouts for the OAS CAHPS Survey. The revised Standard and DSRS XML File layouts have been re-posted here. As a reminder, we are currently revising the Outpatient and Ambulatory Surgery CAHPS Survey Protocols and Guidelines Manual, and will alert vendors when version 1.3 of the Protocols and Guidelines Manual has been posted to the OAS CAHPS website.

Changes to the OAS CAHPS XML File Layouts

Patient Response Record/Q6 Clerk Request: The title text “Q6 Clerk Request” has been changed to “Q6 Clerk Respect” in the XML element column for Q6. This change only applies to the Standard and DSRS XML file layouts. Patient Response Record/Q32 Native Hawaiian-Phone: The following changes have been made to the XML element column for Q32 in the Standard and DSRS XML file layouts: the title text “Q32 Race Native Hawaiian-phone” has been changed...
By host on 2/25/2016 9:29 PM
The OAS CAHPS Survey Coordination Team has made changes to the XML file layouts for the OAS CAHPS Survey. The revised Standard, DSRS, and Zero XML File layouts are now available here on the Survey Materials page.

The XML file layouts included in Appendix K, L, and M in the Outpatient and Ambulatory Surgery CAHPS Survey Protocols and Guidelines Manual, Version 1.2 posted on December 21, 2015 are no longer current. We are currently revising the Protocols and Guidelines Manual, and will alert vendors when version 1.3 of the Protocols and Guidelines Manual has been posted to the OAS CAHPS website.

Changes to the OAS CAHPS XML File Layouts

Header Record/Eligible Patients: The word “which” has been changed to “that” in the Description column for XML element Eligible Patients. This change only applies to the Standard and Zero XML file layouts. Header Record/Type of Header Record: The number “1” has been changed to “0” in the Valid Values...
By host on 2/12/2016 1:35 PM
The OAS CAHPS Survey Coordination Team has made changes to the OAS CAHPS Survey mail questionnaire and telephone script. All CMS-approved OAS CAHPS Survey vendors are asked to make these changes in their OAS CAHPS Survey materials as soon as possible. The final mail survey questionnaire and telephone script in all approved languages are available here.

A revised XML File Layout that reflects the changes to the revised questionnaire will be available on the website within the next two weeks.

Changes to the OAS CAHPS Mail Survey Questionnaires

Intro page: In the sentence that reads, “This survey asks about your experience at the facility named in the cover letter,” the underlining shown above has been added. This change applies to the English, Simplified Chinese, and Traditional Chinese Mail questionnaires. This change is also reflected in the Alternate Instructions for Scannable Forms document in each survey language listed above, as well as the Spanish version....
By host on 12/21/2015 11:02 AM
Version 1.2 of the Protocols & Guidelines Manual has been released and can be found on the Survey Materials page. The following is a summary of the main differences between Version 1.1 and Version 1.2. Chapter III: Up to15 supplemental questions, and clarifications regarding Consent To Share Identifying Information question. Chapter IV: Additions to explain sampling more frequently than monthly, clarifications regarding Modifier 73 or 74, CPT codes for microsurgery added, clarification of information in files within Step 8. Chapter VIII: Clarification about providing response data to ASCs and HOPDs. Chapter IX: The code for Not Applicable is X, not 8. Chapter X. Clarification of the Vendor Authorization Tool, specifically the instructions about deleting a vendor. Chapter XI. Two explanations were added to the Patient Administrative records, one regarding coding of CPT and G codes into surgical category and one regarding...
By host on 10/26/2015 9:59 PM
The Outpatient and Ambulatory Surgery CAHPS Survey Protocols and Guidelines Manual Version 1.1 has been released. It is available under the Survey Materials menu. This version contains Chapter 4, Sampling Procedures.
By host on 10/15/2015 11:08 PM
The Outpatient and Ambulatory Surgery CAHPS Survey Protocols and Guidelines Manual Version 1.0 has been released. It is available under the Survey Materials link.

Version 1.1 will be released prior to the Introduction to the October 28-29, 2015 OAS CAHPS Survey Webinar training session.