Registration Now Open for the Introduction to the Outpatient and Ambulatory Surgery CAHPS Survey Webinar Training Sessions
folder_openTrainingcalendar_todayPosted September 8, 2020

Registration is now open for the two-part Introduction to the Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey webinar training, which will take place on November 10 and 11, 2020.

Session I: November 10, 2020 from 1:00PM to 5:00PM Eastern Standard Time
Session II: November 11, 2020 from 1:00PM to 5:00PM Eastern Standard Time

Organizations wishing to become OAS CAHPS Survey approved vendors must have (at a minimum) their designated OAS CAHPS Project Director register below to attend both Session I and Session II. We strongly advise that the vendor's sampling and data managers also attend. If a vendor organization's subcontractor will conduct substantive work to support the implementation of the OAS CAHPS Survey, that subcontractor is strongly encouraged to attend training as well. For purposes of this survey, "substantive work" is defined as follows:

  • ANY statistical function, including sample selection,
  • telephone survey data collection (i.e., if an approved vendor is subcontracting telephone data collection activities),
  • mail or questionnaire receipt and processing, and
  • construction or submission of XML data files.

Staff from hospitals, ambulatory surgery centers, health care organizations, and other organizations interested in the implementation of the OAS CAHPS Survey may attend training as well, but are not required to do so.

Survey vendors who have already been approved to conduct the OAS CAHPS Survey are not required to attend the Introductory Training. However, approved survey vendors are required to attend the OAS CAHPS Survey Update Training session, which will be held via webinar on Thursday, November 12, 2020.

To register, please complete the Training Registration Form.

In addition to attending the two-part Introductory Training, organizations interested in becoming approved OAS CAHPS Survey vendors must also review the Minimum Business Requirements and complete the activities described in an announcement posted on 9/1/2020 (linked here).

More information about the survey and the requirements for becoming an approved OAS CAHPS Survey vendor can be found in Chapter III of the OAS CAHPS Survey Protocols and Guidelines Manual, Version 4.0, available under the "Survey Materials" menu tab on this website.

If you have any questions, you can contact the OAS CAHPS Survey Coordination Team at or call toll-free 1-866-590-7468.