Q1, 2020 and Q2, 2020 OAS CAHPS Survey Results Will Not be Publicly Reported Due to COVID-19
folder_openPublic Reportingcalendar_todayPosted November 16, 2020

The purpose of this announcement is to alert hospital outpatient departments (HOPDs) and ambulatory surgery centers (ASCs) that CMS has announced that they will not publicly report OAS CAHPS Survey data collected during Q1, 2020 and Q2, 2020. Previously, CMS issued a press release regarding the impact of COVID-19 on the CMS Quality Programs, under this page:

The OAS CAHPS Survey data are typically refreshed quarterly on the CMS websites; however, the sites will not be refreshed with data from Quarters 1 or 2, 2020. Thus, the scheduled refreshes for October 2020 and January 2021 will not take place, and the data posted in July 2020 will remain. CMS anticipates that the next update will take place in April 2021. Any updates regarding the OAS CAHPS public reporting schedule will be announced on the OAS CAHPS website.

Please contact the OAS CAHPS Survey Coordination Team via e-mail at or call toll-free (866) 590-7468, if you have any questions.