OAS CAHPS Survey 2020 Annual QAP Update
folder_openOther Announcementscalendar_todayPosted May 13, 2020

The scheduled due date for OAS CAHPS Survey vendors to submit their Annual Quality Assurance Plan (QAP) is 11:59 PM Eastern Time on May 31st, 2020, however the OAS CAHPS Survey Coordination Team will allow for extensions for any vendors who request a delay during this COVID-19 impact period. If your organization would like an extension, please let us know by replying to this message.

In addition, please note that if your operations have temporarily changed due to COVID-19, those changes do not need to be detailed in the QAP at this time. As a reminder, documentation of plans to work remotely during the COVID-19 impact period are being reviewed by CMS via Exceptions Request Form.

Once submitted, to ensure prompt review and acceptance of your QAP, please follow the procedures listed below:

  • Locate the version of your most recently approved QAP; that is, the version that was accepted by CMS and the Coordination Team in 2019
  • Make a copy of that version and accept all tracked changes, creating a clean copy of your QAP.
  • Make any new updates to this clean version using track changes, so that your document reflects only the changes made since your last approved QAP.
  • Make sure to include updates to your QAP if your organization has had changes in OAS CAHPS Survey personnel, changes to protocols or procedures, and/or changes in approved survey mode(s).
  • Make sure your QAP follows the format shown in the Model QAP posted on the OAS CAHPS website. Also make sure that you provide information for every topic included in the Model QAP.
  • Before submitting your annual QAP, check it carefully to make sure that it reflects all OAS CAHPS Survey protocols disseminated via announcements posted on the OAS CAHPS Web site and/or described in the latest version of the Protocols and Guidelines Manual.
  • Submit your QAP online via the OAS CAHPS website (

Remember that you must also update your online OAS CAHPS Vendor Application Form if you have been approved to add/drop survey modes, changed key personnel and/or subcontractors, and/or have changed your business name or location.

Please contact the OAS CAHPS Survey Coordination Team at 1-866-590-7468 or via email at if you have any questions about the QAP submission or review process.