OAS CAHPS Vendor Minimum Business Requirements Updated and Online Vendor Application Form Revised
folder_openOther Announcementscalendar_todayPosted September 20, 2022

The OAS CAHPS Survey vendor model presumes that a vendor will contract directly with client HOPDs and ASCs. To ensure compliance with all OAS CAHPS protocols, a vendor must disclose working relationships with any other organization that is involved with communications about or implementation of the OAS CAHPS Survey. For example: The survey vendor is contacted by another organization that wants to hire that vendor to implement the OAS CAHPS Survey on their client facilities' behalf.

To incorporate this new requirement (stated above), CMS has updated the OAS CAHPS Survey Vendor Minimum Business Requirements (MBRs) available on the OAS CAHPS website under the "For Vendors" menu tab and the online Vendor Application form available after logging in.

To ensure compliance with this new requirement, CMS requests that the OAS CAHPS Project Director for each approved survey vendor review the updated MBRs document, and review, update and re-submit their organization's online Vendor Application form with this new information by October 31, 2022. The updated Vendor Application submissions will be reviewed upon receipt. The OAS CAHPS Survey Coordination Team will follow-up with any additional questions, as needed.

Please contact the OAS CAHPS Survey Coordination Team via e-mail at or call toll-free (866) 590-7468, if you have any questions.