New Continuous Sampling Exceptions Request Excel Template Available
folder_openOther Announcementscalendar_todayPosted July 18, 2023

A new continuous sampling Exceptions Request (ERF) Excel template is now available on the OAS CAHPS website. It can be accessed via the "For Vendors" menu on the OAS CAHPS website once logged in.

Vendors are encouraged to use this new template to accompany all continuous sampling online ERF submissions. The continuous sampling template focuses on the required information for CMS' consideration. Vendors should submit the accompanying template by sending the document via email to Vendors are still required to complete the online ERF for all requests to administer continuous sampling. If the template is used when completing the online ERF, the information in the online ERF can be brief and state that details are included in the Excel template, however, it will still be required to provide the impacted CCNs in the "Lookup Facility Names" box.

More information about Continuous Sampling Exception Request Form requirements is provided in Chapter XVII of the OAS CAHPS Survey Protocols and Guidelines Manual, Version 7.0.

Please contact the OAS CAHPS Survey Coordination Team via e-mail at or call toll-free (866) 590-7468, if you have any questions.