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Announcement

2024 Introduction to the OAS CAHPS Survey Training: Self-Paced Format
folder_openTrainingcalendar_todayPosted August 12, 2024

The 2024 Introduction to the Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey Training will be offered in a self-paced format beginning in early November 2024.

Organizations are required to register for this training online. Registration will be available soon. Please monitor this website for an announcement that registration is open.

The Introduction to the OAS CAHPS Survey Training is intended for the following:

  • New survey vendor applicants for the OAS CAHPS Survey.
    The vendor's designated OAS CAHPS Project Director must register for and complete the self-paced training and the online certification after training. We strongly encourage all key staff, including sampling and data managers and key subcontractors, to complete the Introductory Training. Key subcontractors that will conduct substantive work to support the implementation of the OAS CAHPS Survey should also attend. Substantive work is defined as follows:
    • ANY statistical function, including sample selection,
    • telephone or web survey data collection (i.e., if an approved vendor is subcontracting data collection activities),
    • returned mail and questionnaire receipt,
    • processing data for mail, telephone or web, and
    • construction or submission of XML data files.
  • Currently approved OAS CAHPS Survey vendors applying for approval to administer one or both web mixed modes who have not previously completed the web certification.
    The vendor's designated OAS CAHPS Project Director must register for the Introduction to the OAS CAHPS Survey self-paced training, review the necessary Survey Administration modules for web modes, and complete an online certification.

Survey vendors already approved as an OAS CAHPS Survey vendor are not required to complete this training; however, their staff are welcome to review the Introductory Training slides, especially those individuals who are new to the OAS CAHPS Survey and new subcontractors with significant roles (as defined above).

Approved vendors will be required to attend the live OAS CAHPS Survey Vendor Update Webinar Training on Wednesday, November 13, 2024 from 1:00 to 3:00 PM (Eastern Standard Time).

If you have questions, you can contact the OAS CAHPS Survey Coordination Team via email at oascahps@rti.org or call 1-866-590-7468.