Approved Survey Vendors

CMS-Approved Survey Vendors
as of January 11, 2024

All organizations listed below are approved Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey vendors. Vendors with an asterisk (*) beside their name have had their Quality Assurance Plan (QAP) accepted; QAPs for vendors without an asterisk are still under review by CMS and the OAS CAHPS Survey Coordination Team. Hospital outpatient departments (HOPDs) and ambulatory surgery centers (ASCs) should note, however, that all survey vendors listed below are qualified to administer the OAS CAHPS Survey and have met the requirements for conducting the survey on behalf of Medicare-certified HOPDs and ASCs. Only survey vendors listed here are approved to officially administer and submit data to meet the OAS CAHPS participation requirements.

Arbor Associates *
Kevin Cranick
1349 US 131 S. Highway, Ste C
Petoskey, MI 49770
Tel: 800.272.6795
Custom Survey Solutions, Inc. *
Melissa Yuzeitis
205 McLeod St.
Big Timber, MT 59011
Tel: 406-932-6565 ext. 100
Informed Decisions, Inc.
Jim Theurer
PO Box 23384
Minneapolis, MN 55423
Tel: 651.335.9498
Megan Grobert
2020 K St. NW, Suite 410
Washington, DC 20006
Tel: 312.972.0434
JL Morgan & Associates, Inc. *
Jeff Morgan
7057 Meadowlark Drive
Birmingham, AL 35242
Tel: 205-651-7150
Medallia, Inc. *
Ken Fields
3814 West Street
Cincinnati, OH 45227
Tel: 513-821-6266
Minnesota Rural Health Cooperative
Mike Horner
PO Box 155
Cottonwood, MN 56229
Tel: 507.423.5300
Nexus Health Resources
Ryan Sparks
130 Dolson Avenue, Suite 203
Middletown, NY 10940
Tel: 845-648-3057 ext. 106
NRC Health *
Kylee Hasenauer
1245 Q Street
Lincoln, NE 68508  
Tel: 402-475-2525
Press Ganey *
Danielle Clark
1173 Ignition Drive
South Bend, IN 46601
Tel: 800.232.8032
Professional Research Consultants *
Matt Holt
11326 P St.
Omaha, NE 68137
Tel: 800.360.6378
Jenny Borst
38701 W. Seven Mile Rd., Suite 250
Livonia, MI 48152
Tel: 248-344-7572
Research & Marketing Strategies, Inc. *
Sandy Baker
15 East Genesee Street, Suite 210
Baldwinsville, NY 13027
Tel: 315-635-9802
Rural Comprehensive Care Network
Jeff Walker
995 East Hwy 33, Suite 2
Crete, NE 68333
Tel: 402.826.3737
SullivanLuallin Group
Shelby Baker
4550 Kearny Villa Rd., STE 213
San Diego, CA 92123
Tel: 619.283.8988
Survey Solutions by ICAHN
Holly Lendy
1945 Van's Way
Princeton, IL 61356
Tel: 815-875-2999