Approved Survey Vendors

CMS-Approved Survey Vendors
as of November 10, 2021

All organizations listed below are approved Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey vendors. Vendors with an asterisk (*) beside their name have had their Quality Assurance Plan (QAP) accepted; QAPs for vendors without an asterisk are still under review by CMS and the OAS CAHPS Survey Coordination Team. Hospital outpatient departments (HOPDs) and ambulatory surgery centers (ASCs) should note, however, that all survey vendors listed below are qualified to administer the OAS CAHPS Survey and have met the requirements for conducting the survey on behalf of Medicare-certified HOPDs and ASCs.

Arbor Associates *
Kevin Cranick
1349 US 131 S. Highway, Ste A
Petoskey, MI 49770
Tel: 800.272.6795
Benjamin Rose Institute on Aging
Julie Rentsch
11890 Fairhill Road
Cleveland, OH 44120
Tel: 216.373.1624
Custom Survey Solutions, Inc. *
Melissa Yuzeitis
205 McLeod St.
Big Timber, MT 59011
Tel: 406-932-6565 ext. 100
Fields Healthcare Research *
Ken Fields
3814 West Street
Cincinnati, OH 45227
Tel: 513.821.6266
Informed Decisions, Inc.
Jim Theurer
PO Box 23384
Minneapolis, MN 55423
Tel: 651.335.9498
Brian Carnahan
222 S. Riverside Plaza, Suite 500
Chicago, IL 60606
Tel: 312.526.4777
JL Morgan & Associates, Inc. *
Jeff Morgan
7057 Meadowlark Drive
Birmingham, AL 35242
Tel: 205-995-7153
Minnesota Rural Health Cooperative
Mike Horner
PO Box 155
Cottonwood, MN 56229
Tel: 507.423.5300
NRC Health *
Kylee Hasenauer
1245 Q Street
Lincoln, NE 68508  
Tel: 800-388-4264
Press Ganey *
Danielle Clark
404 Columbia Place
South Bend, IN 46601
Tel: 800.232.8032
Professional Research Consultants *
Andrea Paseka
11326 P St.
Omaha, NE 68137
Tel: 800.360.6378
Quality Data Management, Inc.
Jeff Paliwoda
4015 E. Royalton Road
Broadview Heights, OH 44147
Tel: 440.526.8633
Jenny Borst
333 West River Park Drive
Provo, UT 84604
Tel: 574-876-0996
Research & Marketing Strategies, Inc. *
Sandy Baker
15 East Genesee Street, Suite 210
Baldwinsville, NY 13027
Tel: 315-635-9802
Rural Comprehensive Care Network
Beth Gushard
995 East Hwy 33, Suite 2
Crete, NE 68333
Tel: 402.826.3737
SullivanLuallin Group
Sheryll Pasis
3760 Fourth Avenue
San Diego, CA 92103
Tel: 619.283.8988 ext. 311
SurveyVitals, Inc. *
Lori Moshier
43000 W. Nine Mile Rd.
Novi, MI 48375
Tel: 248.344.7572