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Announcements
By host on 5/15/2017 11:56 AM

The OAS CAHPS Survey Coordination Team has revised the response to one of the telephone interviewer Frequently Asked Questions (FAQs) – “My surgery was not outpatient/ambulatory because I stayed overnight at the hospital/facility. This survey does not apply to me.” We clarified that the OAS CAHPS Survey is applicable for patients who had outpatient surgeries and were not discharged to a hospital as an inpatient. The revised versions of this document (in English and Spanish) have been re-posted on the Survey Materials page. Please update your organization’s OAS CAHPS Survey materials accordingly.

This revision will be incorporated into the next version of the Protocols and Guidelines Manual.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

By host on 4/5/2017 8:55 AM
This announcement serves as a final reminder that the deadline for submitting Quarter 4 of calendar year 2016 (CY16, Q4) to the OAS CAHPS Data Center is Wednesday, April 12, 2017. We thank those OAS CAHPS vendors who have already begun submitting CY16, Q4 data for their client facilities. If you have not submitted any data for Quarter 4, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

Check your Vendor Authorization Report to make sure that all client facilities have authorized your organization to submit data on their behalf. CMS will not accept any data files for the October, November, and/or December 2016 sample months after 8:00 PM Eastern Time on April 12, 2017. Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files as many times as needed as long as...
By host on 4/4/2017 1:19 PM

As per The Final Rule on page 79,810 of the Federal Register / Vol. 81, No. 219 / Monday, November 14, 2016 / Rules and Regulations (Final Rule), an ASC that qualifies for the exemption from the Ambulatory Surgical Center Quality Reporting (ASCQR) Program because it had fewer than 240 Medicare claims (Medicare primary and secondary payer) in the year prior to the data collection year for the applicable payment determination, would also qualify for the exemption from the OAS CAHPS Survey for the same time period. In accordance with the Final Rule, these ASCs are not required to submit a participation exemption request form for the OAS CAHPS Survey for the same time period.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

By host on 3/30/2017 10:32 AM

CMS and the OAS CAHPS Survey Coordination Team have created a new resource document – Frequently Asked Questions (FAQs) for Hospital and ASCs – available under “Quick Links” on the Home page. It contains the most frequently asked questions received through the OAS CAHPS technical assistance email and toll-free telephone line. We encourage vendors to refer hospitals and/or ASCs to this document for general information about the OAS CAHPS Survey.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

By host on 3/29/2017 3:38 PM

The Centers for Medicare & Medicaid Services (CMS) approved an additional language version of the OAS CAHPS Survey. The following materials are now available in Korean: two sample cover letters, mail questionnaire, alternative instructions for scannable form, Consent to Share question, and OMB disclosure statement.

The Korean OAS CAHPS Survey materials can be found on the Survey Materials page. These materials will be incorporated into the next version of the Protocols and Guidelines Manual.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

By host on 3/29/2017 1:46 PM

The OAS CAHPS Survey Coordination Team has added a sentence to the sample cover letter for the second questionnaire mailing in all OAS CAHPS languages – “Your answers to the survey will be grouped with answers from all other survey participants; your name and identifying information will not be linked to your answers when the data are analyzed.” The revised versions of this document have been re-posted on the Survey Materials page. Please update your organization’s OAS CAHPS Survey materials accordingly.

This revision will be incorporated into the next version of the Protocols and Guidelines Manual.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

By host on 3/29/2017 8:40 AM
The deadline for submitting Quarter 4 of calendar year 2016 (CY16, Q4) to the OAS CAHPS Data Center is Wednesday, April 12, 2017. We thank those OAS CAHPS vendors who have already begun submitting CY16, Q4 data for their client facilities. If you have not submitted any data for Quarter 4, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

Check your Vendor Authorization Report to make sure that all client facilities have authorized your organization to submit data on their behalf. CMS will not accept any data files for the October, November, and/or December 2016 sample months after 8:00 PM Eastern Time on April 12, 2017. Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files as many times as needed as long as the final file submission is successfully uploaded...
By host on 3/15/2017 2:56 PM
The deadline for submitting Quarter 4 of calendar year 2016 (CY16, Q4) to the OAS CAHPS Data Center is Wednesday, April 12, 2017. We thank those OAS CAHPS vendors who have already begun submitting CY16, Q4 data for their client facilities. If you have not submitted any data for Quarter 4, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

Check your Vendor Authorization Report to make sure that all client facilities have authorized your organization to submit data on their behalf. CMS will not accept any data files for the October, November, and/or December 2016 sample months after 8:00 PM Eastern Time on April 12, 2017. Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files as many times as needed as long as the final file submission is successfully uploaded...
By host on 3/3/2017 11:31 AM

The OAS CAHPS Survey Coordination Team has made two minor revisions to the Spanish versions of the Mail Questionnaire and CATI Questionnaire. 1) Replaced “u” with “y” in the wording of Question 9 in both the mail and CATI instruments. 2) Corrected a formatting inconsistency (removed underlining) in Question 34 of the CATI instrument. The revised Spanish versions of these two documents have been re-posted on the Survey Materials page. Please update your organization’s OAS CAHPS Survey CATI scripts accordingly.

This revision will be incorporated into the next version of the Protocols and Guidelines Manual.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

By host on 2/16/2017 1:07 PM

Chapter VIII of the OAS CAHPS Survey Protocols and Guidelines Manual states that for questions in the About You section, de-identified response data can only be reported to facilities if there are 11 or more responses in each response category. However, there are two questions in the “About You” section (Questions 36 and 37) that do not require this restriction. Questions 36 and 37 are proxy questions that collect information about who helped the patient complete the mail survey and how they helped. Effective immediately, the “11 responses” rule only applies to the About You Questions (Questions 25–35).

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.