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OAS CAHPS Planned Survey Materials for 2022 Posted
folder_openSurvey Materialscalendar_todayPosted July 22, 2021

The Centers for Medicare & Medicaid Services (CMS) intends to roll out two new modes for the OAS CAHPS Survey, starting in 2022 - web with mail follow-up of nonrespondents and web with telephone follow-up of nonrespondents. In anticipation of these proposed changes, which are documented in the Proposed Rule for calendar year (CY) 2022, we have made the revised survey materials available on the OAS CAHPS website, under the "Survey Materials" menu tab. The new materials include the following:

  • NEW web survey questionnaire,
  • NEW web survey invitation letter and e-mail message,
  • NEW web survey reminder letter and e-mail message,
  • NEW web with mail follow-up questionnaire cover letter,
  • NEW (optional) telephone-only prenotification letter,
  • Revised mail questionnaire,
  • Revised mail cover letters,
  • Revised telephone interview script,
  • Revised XML data file layouts,
  • Revised Example Patient File Layout, and
  • Revised telephone interviewer FAQs.

The current versions of these materials are also available through the "Survey Materials" menu tab. A toggle button allows you to alternate between the current materials and the planned materials for 2022.

A couple of other things to note:

  • In addition to the new materials noted above, CMS has also expanded the translations available for telephone administration to include Simplified and Traditional Chinese.
  • The Quick Links box on the Home page contains a new link to table summarizing the timing of all contact attempts by survey mode that takes effect with the January 2022 sample month. A direct link to this document is provided here.

As vendors receive questions from their client hospitals and ASCs about CMS' planned changes, we encourage vendors to direct their clients to the OAS CAHPS Survey Coordination Team. The OAS CAHPS Survey Coordination Team can be reached via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

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The Proposed Rule for Calendar Year 2022 is to be Published on the Federal Register on August 4, 2021
folder_openFinal/Proposed Rulescalendar_todayPosted July 21, 2021

The Hospital Outpatient Prospective Payment and Ambulatory Surgical Center Payment Systems and Quality Reporting Programs Proposed Rule is scheduled to be published in the Federal Register on August 4, 2021. A preview (or "unpublished" version) of the Proposed Rule is available through the link provided here.

In this Proposed Rule, CMS intends to incorporate two additional mixed modes (web with mail follow-up of nonrespondents and web with telephone follow-up of nonrespondents), allowing a total of five modes of survey administration for the OAS CAHPS Survey beginning in CY 2022. The Proposed Rule also indicates that the implementation of the OAS CAHPS Survey will remain voluntary until CY 2023. Participation in the OAS CAHPS Survey will be linked to reimbursement beginning with CY 2024 for HOPDs and ASCs. Confirmation of plans will be published in the CY 2022 Final Rule in November 2021.

If you have questions, you can contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call 1-866-590-7468.

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OAS CAHPS Public Reporting Results Refreshed on Provider Data Catalog (Quarters 3-4, 2019 and Quarter 3-4, 2020)
folder_openPublic Reportingcalendar_todayPosted July 21, 2021

Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey results based on responses from patients who received an outpatient surgery or procedure between July and December 2019, and July and December 2020* (Q3-4, 2019 and Q3-4, 2020) are now publicly available on the Provider Data Catalog (PDC) website (formerly known as Data.Medicare.gov). The PDC website provides downloadable datasets (direct link: https://data.cms.gov/provider-data/). OAS CAHPS data are also referenced on Care Compare, which points to the downloadable datasets on the PDC website under "Resources & Information" (direct link: https://www.medicare.gov/care-compare/).

You can access OAS CAHPS Survey results at the facility, state and national levels.

As a reminder, OAS CAHPS Survey results are updated each calendar year quarter, as shown in Table 14.2 of the OAS CAHPS Survey Protocols and Guidelines Manual, Version 5.0, available here. CMS has determined that OAS CAHPS public reporting will include four quarters of data. For any public reporting period with fewer than four quarters due to the suppression of Quarter 2 of 2020, earlier quarters will be reported to replace Quarter 2 of 2020.

For more information about how the data were analyzed and for the patient-mix adjustment factors that were used to statistically adjust the results that are currently being publicly reported, click on the "Patient Mix Adjustment Factors" in the Quick Links box on the Home page.

If you have any questions, please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468.

* Please note that Quarter 2, 2020 will not be publicly reported due to the impact of COVID-19. Therefore, to report four quarters of data, one older quarter (Q3, 2019) will be reported in place of Quarter 2, 2020.

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Process to Suppress OAS CAHPS Survey Data from Public Reporting for October 2021 Refresh
folder_openPublic Reportingcalendar_todayPosted July 15, 2021

During voluntary implementation, CMS will allow participating hospital outpatient departments (HOPDs) and ambulatory surgery centers (ASCs) to have their data suppressed, that is, not displayed on data.CMS.gov/provider-data.

OAS CAHPS Survey data are scheduled refresh in October 2021, which includes data from Quarter 4, 2019 and Quarter 3, 2020 - Quarter 1, 2021. Quarter 2, 2020 will not be publicly reported due to the impact of COVID-19. Therefore, to report four quarters of data, an older quarter (Q4, 2019) will be reported in place of the Q2, 2020.

For the October 2021 refresh, vendors must notify the OAS CAHPS Survey Coordination Team (via email at oascahps@rti.org) by August 15, 2021 of any CCNs that choose to exclude their data from public reporting. Please note that the deadline for suppression is earlier than the date by which the Preview Reports are posted on oascahps.org.

The e-mail message to the Coordination Team should include the HOPD's or ASC's name and CMS Certification Number (CCN).

Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

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OAS CAHPS Preview Reports Available for Quarters 3-4, 2019 and Quarters 3-4, 2020
folder_openPublic Reportingcalendar_todayPosted July 14, 2021

The purpose of this announcement is to alert hospital outpatient departments (HOPDs) and ambulatory surgery centers (ASCs) that Preview Reports reflecting results from the Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey for July through December 2019 and July through December 2020 (Q3-4, 2019 and Q3-4, 2020) are now available on the OAS CAHPS website.

Please note that Quarters 1 and 2, 2020 will not be publicly reported due to the impact of COVID-19. Therefore, to report four quarters of data, two older quarters (Q3 and Q4, 2019) will be reported in place of the first two quarters of 2020.

The following are some frequently asked questions and answers about the Preview Reports. More information about the OAS CAHPS Survey Preview Reports can be found in the "Understanding the Preview Reports" link under the For Facilities menu tab on the OAS CAHPS website.

  1. Who has access to a facility's Preview Report?
    HOPDs and ASCs participating in the OAS CAHPS Survey have access to their own reports. The Preview Report is not available to OAS CAHPS Survey vendors or to anyone other than the facility staff registered through the https://oascahps.org website. If facility staff want to share the Preview Report with their OAS CAHPS Survey vendor or with anyone else, they can export the results to a Microsoft Excel File and distribute it.
  1. How does a facility user access its Preview Report?
    The Preview Reports are posted on the secured (private) link on https://oascahps.org. To access a facility's report, an authorized user must first log into the OAS CAHPS website with their registered username and password. Then, select the "Survey Preview Report" link under the "For Facilities" menu tab. All of the user's registered CMS Certification Numbers (CCNs) are displayed on the Preview Report webpage for review.
  1. What results are shown in the Preview Reports?
    For each CCN, the Preview Report shows the results for each variable and measure shown below:
  1. The number of patients who were sampled; the number of completed surveys; and the response rate percentage during the reporting period;
  2. The percentage of patients who rated the overall care they received at the HOPD or ASC a "9" or "10" on a scale of 0 (worst care possible) to 10 (best care possible);
  3. The percentage of patients who reported YES, they would definitely recommend the HOPD or ASC to friends and family;
  4. The percentage of patients who reported that the HOPD or ASC staff gave care in a professional way and the facility was clean;
  5. The percentage of patients who reported that the HOPD or ASC staff definitely communicated with them about what to expect during and after the procedure; and
  6. The percentage of patients who reported that the HOPD or ASC staff definitely gave them information about what to do if they had pain, nausea or vomiting, bleeding, or possible signs of infection as a result of the procedure or the anesthesia, if any of these outcomes were experienced. NOTE: While CMS reviews the data, Composite 3 will not be publicly reported on the Provider Data Catalog (PDC) website. At this time, this composite score is only available directly to each facility through the Preview Report.

More information about the OAS CAHPS Survey measures in the Preview Reports can be found in Chapter XIV of the OAS CAHPS Survey Protocols and Guidelines Manual available under the Survey Materials menu tab on the OAS CAHPS website.

  1. Which sample months are included in the Preview Report results?
    The results included in the current Preview Report are based on OAS CAHPS Survey response data from patients who had an outpatient surgery or procedure July through December 2019 and July through December 2020. The future anticipated public reporting periods are provided in Table 14.2 of the OAS CAHPS Survey Protocols and Guidelines Manual. We note, however, that CMS has determined that OAS CAHPS public reporting will include 4 quarters of data. For any public reporting period with fewer than 4 quarters due to the suppression of Quarters 1 and 2 of 2020, earlier quarters will be reported to replace Quarters 1 and 2 of 2020.
  1. My facility participated in the OAS CAHPS Survey, but there are no results shown. Why?
    OAS CAHPS Survey results are publicly reported when an HOPD or ASC has 4 quarters of OAS CAHPS Survey data. An HOPD or ASC must have had survey response data (patients who responded to the survey) in all 4 quarters included in the public reporting period for results to be publicly reported.

Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

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Final Calendar Year (CY) 2021, Quarter 1 Data Submission Deadline Reminder – July 14, 2021
folder_openData Submissioncalendar_todayPosted July 7, 2021

This announcement serves as the final reminder that the data submission deadline for submitting Quarter 1 of calendar year 2021 data (CY21, Q1) to the OAS CAHPS Data Center is Wednesday, July 14, 2021. We thank those OAS CAHPS Survey vendors who have already begun submitting CY21, Q1 data for their client facilities. If you have not submitted any data for Quarter 1, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

  • If you were unable to administer the OAS CAHPS Survey for January, February, and/or March 2021 sample months on behalf of your HOPD or ASC clients due to COVID-19, please notify the Coordination Team so we can track this information.
  • Check your Vendor Authorization Report to make sure that all your client facilities have authorized your organization to submit data on their behalf.
  • CMS will not accept any data files for the January, February, and/or March 2021 sample months after 8:00 PM Eastern Time on July 14, 2021.
  • Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files as many times as needed as long as the final file submission is successfully uploaded by the deadline.
  • Each time a data file for an HOPD or ASC is submitted, it overwrites any previously submitted data for that same facility for that survey period.
  • You must still submit an XML data file for an HOPD or ASC facility even if the corresponding monthly patient information file does not have any patients eligible to be sampled.
  • After each file upload, you will receive an email confirmation within several minutes notifying you whether the upload was successful.
  • All submitted files will go through validation checks. After the validation check is complete, you will receive a second e-mail confirmation message notifying you whether your file has been accepted or rejected. The confirmation e-mail message will contain a hyperlink to a Data Submission Report, which shows details of the validation check and any file errors that were identified.
  • Survey vendors can access the Data Submission Reports on the project website by selecting "History" through the "Data Submission Reports" link in the Data Submission menu.
  • If you do not receive an e-mail message confirming that your file was successfully uploaded, an e-mail message providing the results of the validation checks, or you cannot view the Data Submission Reports on files that you have submitted, please contact the OAS CAHPS Data Center at oascahps@rti.org.

For additional information about data file preparation and data submission processes, please review Chapter XI of the OAS CAHPS Survey Protocols and Guidelines Manual available under the Survey Materials tab on the OAS CAHPS website. Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468 if you have any questions or trouble submitting data files.

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Calendar Year (CY) 2021, Quarter 1 Data Submission Deadline Reminder – July 14, 2021
folder_openData Submissioncalendar_todayPosted June 30, 2021

The data submission deadline for submitting Quarter 1 of calendar year 2021 data (CY21, Q1) to the OAS CAHPS Data Center is Wednesday, July 14, 2021. We thank those OAS CAHPS Survey vendors who have already begun submitting CY21, Q1 data for their client facilities. If you have not submitted any data for Quarter 1, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

  • If you were unable to administer the OAS CAHPS Survey for January, February and/or March 2021 sample months on behalf of your HOPD or ASC clients due to COVID-19, please notify the Coordination Team so we can track this information.
  • Check your Vendor Authorization Report to make sure that all your client facilities have authorized your organization to submit data on their behalf.
  • CMS will not accept any data files for the January, February and/or March 2021 sample months after 8:00 PM Eastern Time on July 14, 2021.
  • Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files as many times as needed as long as the final file submission is successfully uploaded by the deadline.
  • Each time a data file for an HOPD or ASC is submitted, it overwrites any previously submitted data for that same facility for that survey period.
  • You must still submit an XML data file for an HOPD or ASC facility even if the corresponding monthly patient information file does not have any patients eligible to be sampled.
  • After each file upload, you will receive an email confirmation within several minutes notifying you whether the upload was successful.
  • All submitted files will go through validation checks. After the validation check is complete, you will receive a second e-mail confirmation message notifying you whether your file has been accepted or rejected. The confirmation e-mail message will contain a hyperlink to a Data Submission Report, which shows details of the validation check and any file errors that were identified.
  • Survey vendors can access the Data Submission Reports on the project website by selecting "History" through the "Data Submission Reports" link in the Data Submission menu.
  • If you do not receive an e-mail message confirming that your file was successfully uploaded, an e-mail message providing the results of the validation checks, or you cannot view the Data Submission Reports on files that you have submitted, please contact the OAS CAHPS Data Center at oascahps@rti.org.

For additional information about data file preparation and data submission processes, please review Chapter XI of the OAS CAHPS Survey Protocols and Guidelines Manual available under the Survey Materials tab on the OAS CAHPS website. Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468 if you have any questions or trouble submitting data files.

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RTI International will be closed July 5, 2021
folder_openOther Announcementscalendar_todayPosted June 30, 2021

RTI International will be closed on July 5, 2021 in observance of Independence Day. The OAS CAHPS Survey Coordination Team will respond to email and telephone inquiries that are received on that date after RTI re-opens.

Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

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Calendar Year (CY) 2021, Quarter 1 Data Submission Deadline Reminder – July 14, 2021
folder_openData Submissioncalendar_todayPosted June 16, 2021

The data submission deadline for submitting Quarter 1 of calendar year 2021 data (CY21, Q1) to the OAS CAHPS Data Center is Wednesday, July 14, 2021. We thank those OAS CAHPS Survey vendors who have already begun submitting CY21, Q1 data for their client facilities. If you have not submitted any data for Quarter 1, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

  • If you were unable to administer the OAS CAHPS Survey for January, February and/or March 2021 sample months on behalf of your HOPD or ASC clients due to COVID-19, please notify the Coordination Team so we can track this information.
  • Check your Vendor Authorization Report to make sure that all client facilities have authorized your organization to submit data on their behalf.
  • CMS will not accept any data files for the January, February and/or March 2021 sample months after 8:00 PM Eastern Time on July 14, 2021.
  • Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files as many times as needed as long as the final file submission is successfully uploaded by the deadline.
  • Each time a data file for an HOPD or ASC is submitted, it overwrites any previously submitted data for that same facility for that survey period.
  • You must still submit an XML data file for an HOPD or ASC facility even if the corresponding monthly patient information file does not have any patients eligible to be sampled.
  • After each file upload, you will receive an email confirmation within several minutes notifying you whether the upload was successful.
  • All submitted files will go through validation checks. After the validation check is conducted, you will receive a second e-mail confirmation message notifying you whether your file has been accepted or rejected. The confirmation e-mail message will contain a hyperlink to a Data Submission Report, which shows details of the validation check and any file errors that were identified.
  • Survey vendors can access the Data Submission Reports on the project website by selecting "History" through the "Data Submission Reports" link in the Data Submission menu.
  • If you do not receive an e-mail message confirming that your file was successfully uploaded, an e-mail message providing the results of the validation checks, or you cannot view the Data Submission Reports on files that you have submitted, please contact the OAS CAHPS Data Center at oascahps@rti.org.

For additional information about data file preparation and data submission processes, please review Chapter XI of the OAS CAHPS Survey Protocols and Guidelines Manual available under the Survey Materials tab on the OAS CAHPS website. Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468 if you have any questions or trouble submitting data files.

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RTI International will be closed May 31, 2021
folder_openOther Announcementscalendar_todayPosted May 26, 2021

RTI International will be closed on May 31, 2021 in observance of Memorial Day. The OAS CAHPS Survey Coordination Team will respond to email and telephone inquiries that are received on that date after RTI re-opens.

Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

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