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Request for Interest in Becoming an Approved OAS CAHPS Survey Vendor
folder_openTrainingcalendar_todayPosted August 15, 2022

Important Information for Survey Organizations Interested in Becoming an Approved OAS CAHPS Survey Vendor

*** Any survey organization, not already a CMS-approved survey vendor for OAS CAHPS and interested in applying to become an approved OAS CAHPS Survey vendor must notify the OAS CAHPS Survey Coordination Team of their interest via email at oascahps@rti.org no later than September 2, 2022 .***

The OAS CAHPS Survey Coordination Team is preparing for the next vendor application review cycle. This will include accepting and processing applications from survey organizations and training those survey vendors to become a CMS-approved OAS CAHPS Survey vendor. However, any interested survey organizations must notify us of their intent to submit an application via email by 5:00 PM (Eastern Time) on September 2, 2022. To become a CMS-approved OAS CAHPS Survey vendor, survey organizations must, at a minimum:

  • complete and submit the online OAS CAHPS Vendor Application form,
  • meet the minimum business requirements posted under the "For Vendors" menu tab on this website,
  • complete the self-paced Introduction to the OAS CAHPS Survey Training and in any subsequent OAS CAHPS Survey Vendor Update Webinar Training sessions,
  • complete (and pass) an online certification after completing the Introductory Training, and
  • ensure that any subcontractors with significant roles and staff who are in receipt of patient identifying data participate in all vendor training sessions. Key subcontractors are defined as a subcontractor that will conduct substantive work to support the implementation of the OAS CAHPS Survey. For purposes of this survey, substantive work is defined as follows:
    • ANY statistical function, including sample selection,
    • telephone or web survey data collection (i.e., if an approved vendor is subcontracting data collection activities),
    • returned mail and questionnaire receipt,
    • processing data for mail, telephone or web, and
    • construction or submission of XML data files.

Additional information about survey vendor responsibilities on the OAS CAHPS Survey can be found in Chapter III of the OAS CAHPS Survey Protocols and Guidelines Manual, Version 6.0 that is available under the "Survey Materials" menu on this website.

Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions about this request for interest.

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2022 OAS CAHPS Survey Update Webinar Training Session
folder_openTrainingcalendar_todayPosted August 15, 2022

The next Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey Vendor Update Webinar Training session will take place on Wednesday, November 9, 2022. The session will be held from 2:00 to 5:00 PM Eastern Standard Time.

Online registration to attend the OAS CAHPS Survey Vendor Update Webinar Training session will be available soon. Please monitor this website for an announcement that registration is open.

Survey vendors who wish to retain their status as approved OAS CAHPS Survey vendors must have their OAS CAHPS Project Director attend the entire session. We also strongly encourage all key OAS CAHPS staff, including sampling, data managers and subcontractors, to attend the Update Training. Key subcontractors are defined as a subcontractor that will conduct substantive work to support the implementation of the OAS CAHPS Survey. For purposes of this survey, substantive work is defined as follows:

  • ANY statistical function, including sample selection,
  • telephone or web survey data collection (i.e., if an approved vendor is subcontracting data collection activities),
  • returned mail and questionnaire receipt,
  • processing data for mail, telephone or web, and
  • construction or submission of XML data files.

Approved vendors that wish to apply for one or both of the new web modes and have not done so previously will need to complete (and pass) an online certification, which will be available after the Update Training.

If you have questions, you can contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call 1-866-590-7468.

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2022 Introduction to the OAS CAHPS Survey Training: Self-Paced Format
folder_openTrainingcalendar_todayPosted August 15, 2022

The 2022 Introduction to the Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey Training will be offered in a self-paced format beginning in early November 2022.

Organizations are required to register for this training online. Registration will be available soon. Please monitor this website for an announcement that registration is open.

The Introduction to the OAS CAHPS Survey Training is intended for the following:

  • Survey organizations interested in becoming approved OAS CAHPS Survey vendors. At a minimum, the vendor's designated OAS CAHPS Project Director must register for and complete the self-paced training and the training certification after training. We strongly encourage all key OAS CAHPS staff, including sampling and data managers and key subcontractors, to complete the Introductory Training. Key subcontractors are defined as a subcontractor that will conduct substantive work to support the implementation of the OAS CAHPS Survey. For purposes of this survey, substantive work is defined as follows:
    • ANY statistical function, including sample selection,
    • telephone or web survey data collection (i.e., if an approved vendor is subcontracting data collection activities),
    • returned mail and questionnaire receipt,
    • processing data for mail, telephone or web, and
    • construction or submission of XML data files.
  • Survey vendors already approved as an OAS CAHPS Survey vendor are not required to complete this training; however, their staff are welcome to review the Introductory Training slides, especially those individuals who are new to the OAS CAHPS Survey and new subcontractors with significant roles (as defined above).
  • Approved vendors will be required to attend the live OAS CAHPS Survey Vendor Update Webinar Training on Wednesday, November 9, 2022 from 2:00 to 5:00 PM (Eastern Standard Time). Vendors interested in applying for approval to administer one or both of the web modes will also need to complete an online certification, which will be available soon after the Update Training.

If you have questions, you can contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call 1-866-590-7468.

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OAS CAHPS Public Reporting Results Refreshed on Provider Data Catalog (Quarter 1, 2021 through Quarter 4, 2021)
folder_openPublic Reportingcalendar_todayPosted July 27, 2022

Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey results based on responses from patients who received an outpatient surgery or procedure between January 2021 and December 2021 are now publicly available on the Provider Data Catalog (PDC) website (formerly known as Data.Medicare.gov). The PDC website provides downloadable datasets (direct link: https://data.cms.gov/provider-data/). OAS CAHPS data are also referenced on Care Compare, which points to the downloadable datasets on the PDC website under “Resources & Information” (direct link: https://www.medicare.gov/care-compare/).

You can access OAS CAHPS Survey results at the facility, state and national levels.

As a reminder, OAS CAHPS Survey results are updated quarterly, as shown in Table 16.2 of the OAS CAHPS Survey Protocols and Guidelines Manual, Version 6.0, available here. However, OAS CAHPS data posted today will remain in place until July 2023. Due to revisions to survey mode and questionnaire that were introduced in 2022, data collected in 2022 will not be combined with data from 2021 for analysis and public reporting.

For more information about how the data were analyzed and for the patient-mix adjustment factors that were used to statistically adjust the results that are currently being publicly reported, click on the “Patient Mix Adjustment Factors” in the Quick Links box on the Home page.

If you have any questions, please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468.

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Notice of Publication of the Proposed Rule for Calendar Year 2023
folder_openFinal/Proposed Rulescalendar_todayPosted July 26, 2022

The Hospital Outpatient Prospective Payment and Ambulatory Surgical Center Payment Systems and Quality Reporting Programs CY 2023 Proposed Rule has been published in the Federal Register today, July 26, 2022. The Proposed Rule is available on the OAS CAHPS website at the link provided here.

In this Proposed Rule, CMS plans to continue voluntary participation in the OAS CAHPS Survey (OP-37/ASC-15 measure) through CY 2023 for HOPDs and CY 2024 for ASCs. Therefore, participation in the OAS CAHPS Survey will be linked to reimbursement beginning with CY 2024 for HOPDs and CY 2025 for ASCs. Confirmation of plans will be published in the CY 2023 Final Rule in November 2022.

The OPPS and ASC Rules are updated annually. The next update (CY 2024 Rule) will be proposed in July or August 2023 and finalized in November 2023. The CY 2024 Rule will reflect any planned changes that would impact the 2024 data collection period (CY 2026 payment determination).

If you have questions, you can contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call 1-866-590-7468.

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Final Calendar Year (CY) 2022, Quarter 1 Data Submission Deadline Reminder – July 13, 2022
folder_openData Submissioncalendar_todayPosted July 6, 2022

This announcement serves as a final reminder that the data submission deadline for submitting Quarter 1 of calendar year 2022 data (CY22, Q1) to the OAS CAHPS Data Center is Wednesday, July 13, 2022. We thank those OAS CAHPS Survey vendors who have already begun submitting CY22, Q1 data for their client facilities. If you have not submitted any data for Quarter 1, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

  • Begin using the revised, "2022" version of the XML data file layouts for the Quarter 1, 2022 data submission, which are available on the Data Submission Resources webpage.
  • Survey vendors should begin early to allow adequate time to re-submit data, if needed. You may submit files as many times as needed as long as the final file submission is successfully uploaded by the deadline.
  • Check your Vendor Authorization Report to make sure that all client facilities have authorized your organization to submit data on their behalf.
  • CMS will not accept any data files for the January, February and/or March 2022 sample months after 8:00 PM Eastern Time on July 13, 2022.
  • Each time a data file for an HOPD or ASC is submitted, it overwrites any previously submitted data for that same facility for that survey period.
  • You must submit an XML data file for an HOPD or ASC facility even if the corresponding monthly patient information file does not have any patients eligible to be sampled.
  • After each file upload, you will receive an email confirmation within several minutes notifying you whether the upload was successful.
  • All submitted files will go through validation checks. After the validation check is conducted, you will receive a second e-mail confirmation message notifying you whether your file has been accepted or rejected. The confirmation e-mail message will contain a hyperlink to a Data Submission Report, which shows details of the validation check and any file errors that were identified.
  • Survey vendors can access the Data Submission Reports on the project website by selecting "History" through the "Data Submission Reports" link in the Data Submission menu.
  • If you do not receive an e-mail message confirming that your file was successfully uploaded, an e-mail message providing the results of the validation checks, or you cannot view the Data Submission Reports on files that you have submitted, please contact the OAS CAHPS Data Center at oascahps@rti.org.

For additional information about data file preparation and data submission processes, please review Chapter XIII of the OAS CAHPS Survey Protocols and Guidelines Manual available under the Survey Materials tab on the OAS CAHPS website. Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468 if you have any questions or trouble submitting data files.

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OAS CAHPS Preview Reports Available for Quarter 1, 2021 through Quarter 4, 2021
folder_openPublic Reportingcalendar_todayPosted July 1, 2022

The purpose of this announcement is to alert hospital outpatient departments (HOPDs) and ambulatory surgery centers (ASCs) that Preview Reports reflecting results from the Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey for January 2021 through December 2021 (Q1-Q4, 2021) are now available on the OAS CAHPS website.

The following are some frequently asked questions and answers about the Preview Reports. More information about the OAS CAHPS Survey Preview Reports can be found in the "Understanding the Preview Reports" link under the For Facilities menu tab on the OAS CAHPS website.

  1. Who has access to a facility's Preview Report?
    HOPDs and ASCs participating in the OAS CAHPS Survey have access to their own reports. The Preview Report is not available to OAS CAHPS Survey vendors or to anyone other than the facility staff registered through the https://oascahps.org website. If facility staff want to share the Preview Report with their OAS CAHPS Survey vendor or with anyone else, they can export the results to a Microsoft Excel File and distribute it.
  1. How does a facility user access its Preview Report?
    The Preview Reports are posted on the secured (private) link on https://oascahps.org/. To access a facility's report, an authorized user must first log into the OAS CAHPS website with their registered username and password. Then, select the "Survey Preview Report" link under the "For Facilities" menu tab. All of the user's registered CMS Certification Numbers (CCNs) are displayed on the Preview Report webpage for review.
  1. What results are shown in the Preview Reports?
    For each CCN, the Preview Report shows the results for each variable and measure shown below:
    1. The number of patients who were sampled; the number of completed surveys; and the response rate percentage during the reporting period;
    2. The percentage of patients who rated the overall care they received at the HOPD or ASC a "9" or "10" on a scale of 0 (worst care possible) to 10 (best care possible);
    3. The percentage of patients who reported YES, they would definitely recommend the HOPD or ASC to friends and family;
    4. The percentage of patients who reported that the HOPD or ASC staff gave care in a professional way and the facility was clean;
    5. The percentage of patients who reported that the HOPD or ASC staff definitely communicated with them about what to expect during and after the procedure; and
    6. The percentage of patients who reported that the HOPD or ASC staff definitely gave them information about what to do if they had pain, nausea or vomiting, bleeding, or possible signs of infection as a result of the procedure or the anesthesia, if any of these outcomes were experienced. NOTE: While CMS reviews the data, Composite 3 will not be publicly reported on CMS' website. At this time, this composite score is only available directly to each facility through the Preview Report.
    More information about the OAS CAHPS Survey measures in the Preview Reports can be found in Chapter XVI of the OAS CAHPS Survey Protocols and Guidelines Manual available under the Survey Materials menu tab on the OAS CAHPS website.
  1. Which sample months are included in the Preview Report results?
    The results included in the current Preview Report are based on OAS CAHPS Survey response data from patients who had an outpatient surgery or procedure January 2021 through December 2021. The future anticipated public reporting periods are provided in Table 16.2 of the OAS CAHPS Survey Protocols and Guidelines Manual.
  1. My facility participated in the OAS CAHPS Survey, but there are no results shown. Why?
    OAS CAHPS Survey results are publicly reported when an HOPD or ASC has 4 quarters of OAS CAHPS Survey data. An HOPD or ASC must have had survey response data (patients who responded to the survey) in all 4 quarters included in the public reporting period for results to be publicly reported.

Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

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RTI International will be closed July 4, 2022
folder_openOther Announcementscalendar_todayPosted June 29, 2022

RTI International will be closed on July 4, 2022 in observance of Independence Day. The OAS CAHPS Survey Coordination Team will respond to email and telephone inquiries that are received on that date after RTI re-opens.

Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

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Calendar Year (CY) 2022, Quarter 1 Data Submission Deadline Reminder – July 13, 2022
folder_openData Submissioncalendar_todayPosted June 29, 2022

The data submission deadline for submitting Quarter 1 of calendar year 2022 data (CY22, Q1) to the OAS CAHPS Data Center is Wednesday, July 13, 2022. We thank those OAS CAHPS Survey vendors who have already begun submitting CY22, Q1 data for their client facilities. If you have not submitted any data for Quarter 1, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

  • Begin using the revised, "2022" version of the XML data file layouts for the Quarter 1, 2022 data submission, which are available on the Data Submission Resources webpage.
  • Survey vendors should begin early to allow adequate time to re-submit data, if needed. You may submit files as many times as needed as long as the final file submission is successfully uploaded by the deadline.
  • Check your Vendor Authorization Report to make sure that all client facilities have authorized your organization to submit data on their behalf.
  • CMS will not accept any data files for the January, February and/or March 2022 sample months after 8:00 PM Eastern Time on July 13, 2022.
  • Each time a data file for an HOPD or ASC is submitted, it overwrites any previously submitted data for that same facility for that survey period.
  • You must submit an XML data file for an HOPD or ASC facility even if the corresponding monthly patient information file does not have any patients eligible to be sampled.
  • After each file upload, you will receive an email confirmation within several minutes notifying you whether the upload was successful.
  • All submitted files will go through validation checks. After the validation check is conducted, you will receive a second e-mail confirmation message notifying you whether your file has been accepted or rejected. The confirmation e-mail message will contain a hyperlink to a Data Submission Report, which shows details of the validation check and any file errors that were identified.
  • Survey vendors can access the Data Submission Reports on the project website by selecting "History" through the "Data Submission Reports" link in the Data Submission menu.
  • If you do not receive an e-mail message confirming that your file was successfully uploaded, an e-mail message providing the results of the validation checks, or you cannot view the Data Submission Reports on files that you have submitted, please contact the OAS CAHPS Data Center at oascahps@rti.org.

For additional information about data file preparation and data submission processes, please review Chapter XIII of the OAS CAHPS Survey Protocols and Guidelines Manual available under the Survey Materials tab on the OAS CAHPS website. Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468 if you have any questions or trouble submitting data files.

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OAS CAHPS Survey Measures and Future Plans for Reimbursement
folder_openFinal/Proposed Rulescalendar_todayPosted June 24, 2022

According to the Final Rule, which was published in the Federal Register by the Centers for Medicare & Medicaid Services on November 16, 2021, CMS confirmed plans to link OAS CAHPS Survey measures to reimbursement in CY 2024 for HOPDs and CY 2025 for ASCs. If an HOPD or ASC does not meet the quality reporting requirement, they will receive a reduction of 2.0 percentage points in their annual fee schedule update.

ASCs should target 200 complete surveys annually to participate and HOPDs should target 300 complete surveys annually to participate.

Medicare-certified HOPDs and ASCs that treat fewer than 60 survey-eligible patients during the same 12-month eligibility period have the option to submit a request for exemption from participating in the OAS CAHPS Survey.

For more information about the payment update when OAS CAHPS measures become linked to reimbursement, please refer to the CY2022 Final Rule which was posted on the Federal Register (https://www.federalregister.gov/public-inspection/2021-24011/medicare-program-hospital-outpatient-prospective-payment-and-ambulatory-surgical-center-payment).

Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

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