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Announcements

By host on 9/13/2018 3:39 PM

RTI International, which is headquartered in North Carolina, could experience intermittent power outages due to Hurricane Florence.

The OAS CAHPS Survey Coordination Team will continue to respond to all email and telephone technical assistance inquiries as quickly as possible, but there may be a delay in our response if we experience a power loss. Thank you, in advance, for your patience during this time.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call 1-866-590-7468 if you have any questions.

By host on 9/12/2018 9:53 AM
The data submission deadline for submitting Quarter 2 of calendar year 2018 data (CY18, Q2) to the OAS CAHPS Data Center is Wednesday, October 10, 2018. We thank those OAS CAHPS vendors who have already begun submitting CY18, Q2 data for their client facilities. If you have not submitted any data for Quarter 2, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

Check your Vendor Authorization Report to make sure that all client facilities have authorized your organization to submit data on their behalf. CMS will not accept any data files for the April, May, and/or June 2018 sample months after 8:00 PM Eastern Time on October 10, 2018. Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files as...
By host on 9/10/2018 10:48 AM
Registration is now open for the Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey Vendor Update Webinar Training session, which will take place on November 15, 2018 from 2:00 PM to 4:30 PM Eastern Time.

Survey vendors who wish to retain their status as approved OAS CAHPS Survey vendors are required to have their designated OAS CAHPS Project Director attend the entire session.

We strongly encourage each OAS CAHPS Project Director to have all key OAS CAHPS staff, including sampling and data managers, as well as key subcontractors, attend the training. For purposes of this survey, "substantive work" is defined as follows:

ANY statistical function, including sample selection, telephone survey data collection (i.e., if an approved vendor is subcontracting telephone data collection activities), mail or questionnaire receipt and processing, and construction or submission of XML data files. There...
By host on 9/10/2018 10:37 AM
Registration is now open for the two-part Introduction to the Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey webinar training, which will take place on November 13 and 14, 2018.

Session I: November 13, 2018 from 1:00PM to 5:00PM Eastern Standard Time

Session II: November 14, 2018 from 1:00PM to 5:00PM Eastern Standard Time

Organizations wishing to become OAS CAHPS Survey approved vendors must have (at a minimum) their designated OAS CAHPS Project Director register below to attend both Session I and Session II. We strongly advise that the vendor's sampling and data managers also attend. If a vendor organization's subcontractor will conduct substantive work to support the implementation of the OAS CAHPS Survey, that subcontractor is strongly encouraged to attend training as well. For purposes of this survey, "substantive work" is defined as follows:

ANY statistical function, including sample selection, telephone survey data collection (i.e., if an approved vendor is...
By host on 9/5/2018 9:10 AM
The OAS CAHPS Survey Vendor Registration and Vendor Application Forms are now available on this website. Survey organizations interested in becoming approved OAS CAHPS Survey vendors must do all of the following:

Designate a staff member to be the vendor's OAS CAHPS Survey Administrator. The Survey Administrator will complete the vendor registration and application process as described here. Meet a set of minimum business requirements located here. The vendor's designated OAS CAHPS Survey Administrator must complete the online Vendor Registration Form (available under the "For Vendors" menu) to obtain login credentials to this website. After submitting the Vendor Registration Form, the OAS CAHPS Survey Administrator can complete and submit...
By host on 8/29/2018 10:06 AM

RTI International will be closed on September 3, 2018. The OAS CAHPS Survey Coordination Team will respond to email and telephone inquiries that are received on that date after RTI re-opens (on September 4, 2018).

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

By host on 8/13/2018 12:21 PM
The next Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey Vendor Update Webinar Training session will take place on November 15, 2018. The session will be held from 2:00 to 4:30PM Eastern Standard Time.

Online registration to attend the OAS CAHPS Survey Vendor Update Webinar Training session will be available in mid-September. Please monitor this website for an announcement that registration is open.

Survey vendors who wish to retain their status as approved OAS CAHPS Survey vendors must have their OAS CAHPS Survey Project Director attend the entire session. We also strongly encourage all key OAS CAHPS staff, including sampling, data managers and subcontractors, to attend the Update Training. "Key subcontractors" are defined on OAS CAHPS as a subcontractor that will conduct substantive work to support the implementation of the OAS CAHPS Survey. For purposes of this survey, "substantive work" is defined as follows:

ANY statistical function,...
By host on 8/13/2018 12:15 PM
The next Introduction to the Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey Webinar Training sessions will take place on November 13 and 14, 2018.

Session I: November 13, 2018 from 1:00PM to 5:00PM Eastern Standard Time Session II: November 14, 2018 from 1:00PM to 5:00PM Eastern Standard Time. Online registration to attend the Introduction to the OAS CAHPS Survey Webinar Training sessions will be available in mid-September. Please monitor this website for an announcement that registration is open.

The Introduction to the OAS CAHPS Survey Webinar Training is intended for the following audiences:

Survey organizations interested in becoming approved OAS CAHPS Survey vendors. At a minimum, the vendor's designated OAS CAHPS Project Director must attend both sessions of the Introduction to the OAS CAHPS Survey Training. We strongly encourage all key OAS CAHPS staff, including sampling and data managers and key subcontractors, to attend....
By host on 7/31/2018 1:37 PM
The Hospital Outpatient Prospective Payment and Ambulatory Surgical Center Payment Systems and Quality Reporting Programs CY 2019 Proposed Rule has been published in the Federal Register today, July 31, 2018. The Proposed Rule is available on the OAS CAHPS website at the link provided here.

In this Proposed Rule, CMS proposes to continue voluntary participation in the Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems (OAS CAHPS) Survey Based Measures OP-37a-e/ASC-15a-e, until further action in future rulemaking. If approved in the Final Rule (to be published in November 2018), this means that OAS CAHPS would continue with the voluntary reporting throughout 2019.

The OPPS and ASC Rules are updated annually. The next update (CY 2020 Rule) will be proposed in July and finalized in November 2019. The CY 2020 Rule will reflect any planned changes that would...
By host on 7/26/2018 5:49 PM
The Hospital Outpatient Prospective Payment and Ambulatory Surgical Center Payment Systems and Quality Reporting Programs Proposed Rule is scheduled to be published in the Federal Register on July 31, 2018. A preview (or "unpublished" version) of the Proposed Rule is available through the link provided here.

In this Proposed Rule, CMS proposes to continue voluntary participation in the Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems (OAS CAHPS) Survey Based Measures OP-37a-e/ASC-15a-e, until further action in future rulemaking. CMS will continue to analyze the national implementation data and consider any necessary modifications to the survey tool and/or CMS systems.

CMS continues to believe that these measures address an area of care that is not adequately addressed in the current measure set and will be useful to assess...