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OAS CAHPS Preview Reports Available for Quarter 2, 2019 – Quarter 1, 2020
folder_openPublic Reportingcalendar_todayPosted October 14, 2020

The purpose of this announcement is to alert hospital outpatient departments (HOPDs) and ambulatory surgery centers (ASCs) that Preview Reports reflecting results from the Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey from April 2019 through March 2020 (Q2, 2019 – Q1, 2020) are now available on the OAS CAHPS website (https://oascahps.org/).

The following are some frequently asked questions and answers about the Preview Reports. More information about the OAS CAHPS Survey Preview Reports can be found in the "Understanding the Preview Reports" link under the For Facilities menu tab on the OAS CAHPS website.

  1. Who has access to a facility's Preview Report?
    HOPDs and ASCs participating in the OAS CAHPS Survey have access to their own reports. The Preview Report is not available to OAS CAHPS Survey vendors or to anyone other than the facility staff registered through the https://oascahps.org website. If facility staff want to share the Preview Report with their OAS CAHPS Survey vendor or with anyone else, they can export the results to a Microsoft Excel File and distribute it.
  2. How does a facility user access its Preview Report?
    The Preview Reports are posted on the secured (private) link on https://oascahps.org/. To access a facility's report, an authorized user must first log into the OAS CAHPS website with their registered username and password. Then, select the "Survey Preview Report" link under the "For Facilities" menu tab. All of the user's registered CMS Certification Numbers (CCNs) are displayed on the Preview Report webpage for review.
  3. What results are shown in the Preview Reports?
    For each CCN, the Preview Report shows the results for each variable and measure shown below:
    1. The number of patients who were sampled; the number of completed surveys; and the response rate percentage during the reporting period;
    2. The percentage of patients who rated the overall care they received at the HOPD or ASC a "9" or "10" on a scale of 0 (worst care possible) to 10 (best care possible);
    3. The percentage of patients who reported YES, they would definitely recommend the HOPD or ASC to friends and family;
    4. The percentage of patients who reported that the HOPD or ASC staff gave care in a professional way and the facility was clean;
    5. The percentage of patients who reported that the HOPD or ASC staff definitely communicated with them about what to expect during and after the procedure; and
    6. The percentage of patients who reported that the HOPD or ASC staff definitely gave them information about what to do if they had pain, nausea or vomiting, bleeding, or possible signs of infection as a result of the procedure or the anesthesia, if any of these outcomes were experienced. NOTE: While CMS reviews the data, Composite 3 will not be publicly reported on data.medicare.gov. At this time, this composite score is only available directly to each facility through the Preview Report.

    More information about the OAS CAHPS Survey measures in the Preview Reports can be found in Chapter XIV of the OAS CAHPS Survey Protocols and Guidelines Manual available under the Survey Materials menu tab on the OAS CAHPS website.

  4. Which sample months are included in the Preview Report results?
    The results included in the current Preview Report are based on OAS CAHPS Survey response data from patients who had an outpatient surgery or procedure between April 2019 and March 2020. The future anticipated public reporting periods are provided in Table 14.2 of the OAS CAHPS Survey Protocols and Guidelines Manual.
  5. My facility participated in the OAS CAHPS Survey, but there are no results shown. Why?
    OAS CAHPS Survey results are publicly reported when an HOPD or ASC has 4 quarters of OAS CAHPS Survey data. An HOPD or ASC must have had survey response data (patients who responded to the survey) in all 4 quarters included in the public reporting period for results to be publicly reported.

Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

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Announcing New CMS Websites: Care Compare and the Provider Data Catalog (PDC)
folder_openPublic Reportingcalendar_todayPosted October 13, 2020

On September 3, 2020, CMS launched new websites in which quality reporting data are publicly available. The Care Compare website (direct URL: https://www.medicare.gov/care-compare/) is a redesign of several compare sites, including Hospital Compare. The OAS CAHPS Survey results from the voluntary participation period are available on the Provider Data Catalog (PDC) on CMS.gov, which is a new website that will replace the downloadable data currently posted on data.Medicare.gov. The direct URL is: https://data.cms.gov/provider-data/.

You can see the full text of the announcement at this link: CMS Press Release (issued September 3).

Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468 if you have any questions.

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Final Calendar Year (CY) 2020, Quarter 2 Data Submission Deadline Reminder – October 14, 2020
folder_openData Submissioncalendar_todayPosted October 7, 2020

This announcement serves as the final reminder that the data submission deadline for submitting Quarter 2 of calendar year 2020 data (CY20, Q2) to the OAS CAHPS Data Center is Wednesday, October 14, 2020. We thank those OAS CAHPS Survey vendors who have already begun submitting CY20, Q2 data for their client facilities. If you have not submitted any data for Quarter 2, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

  • If you were unable to administer the OAS CAHPS Survey for April, May and/or June 2020 sample months on behalf of your HOPD or ASC clients due to COVID-19, please notify the Coordination Team so we can track this information.
  • Check your Vendor Authorization Report to make sure that all your client facilities have authorized your organization to submit data on their behalf.
  • CMS will not accept any data files for the April, May and/or June 2020 sample months after 8:00 PM Eastern Time on October 14, 2020.
  • Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files as many times as needed as long as the final file submission is successfully uploaded by the deadline.
  • Each time a data file for an HOPD or ASC is submitted, it overwrites any previously submitted data for that same facility for that survey period.
  • You must still submit an XML data file for an HOPD or ASC facility even if the corresponding monthly patient information file does not have any patients eligible to be sampled.
  • After each file upload, you will receive an email confirmation within several minutes notifying you whether the upload was successful.
  • All submitted files will go through validation checks. After the validation check is complete, you will receive a second e-mail confirmation message notifying you whether your file has been accepted or rejected. The confirmation e-mail message will contain a hyperlink to a Data Submission Report, which shows details of the validation check and any file errors that were identified.
  • Survey vendors can access the Data Submission Reports on the project website by selecting "History" through the "Data Submission Reports" link in the Data Submission menu.
  • If you do not receive an e-mail message confirming that your file was successfully uploaded, an e-mail message providing the results of the validation checks, or you cannot view the Data Submission Reports on files that you have submitted, please contact the OAS CAHPS Data Center at oascahps@rti.org.

For additional information about data file preparation and data submission processes, please review Chapter XI of the OAS CAHPS Survey Protocols and Guidelines Manual available under the Survey Materials tab on the OAS CAHPS website. Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468 if you have any questions or trouble submitting data files.

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Calendar Year (CY) 2020, Quarter 2 Data Submission Deadline Reminder – October 14, 2020
folder_openData Submissioncalendar_todayPosted September 30, 2020

The data submission deadline for submitting Quarter 2 of calendar year 2020 data (CY20, Q2) to the OAS CAHPS Data Center is Wednesday, October 14, 2020. We thank those OAS CAHPS Survey vendors who have already begun submitting CY20, Q2 data for their client facilities. If you have not submitted any data for Quarter 2, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

  • If you were unable to administer the OAS CAHPS Survey for April, May and/or June 2020 sample months on behalf of your HOPD or ASC clients due to COVID-19, please notify the Coordination Team so we can track this information.
  • Check your Vendor Authorization Report to make sure that all your client facilities have authorized your organization to submit data on their behalf.
  • CMS will not accept any data files for the April, May and/or June 2020 sample months after 8:00 PM Eastern Time on October 14, 2020.
  • Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files as many times as needed as long as the final file submission is successfully uploaded by the deadline.
  • Each time a data file for an HOPD or ASC is submitted, it overwrites any previously submitted data for that same facility for that survey period.
  • You must still submit an XML data file for an HOPD or ASC facility even if the corresponding monthly patient information file does not have any patients eligible to be sampled.
  • After each file upload, you will receive an email confirmation within several minutes notifying you whether the upload was successful.
  • All submitted files will go through validation checks. After the validation check is complete, you will receive a second e-mail confirmation message notifying you whether your file has been accepted or rejected. The confirmation e-mail message will contain a hyperlink to a Data Submission Report, which shows details of the validation check and any file errors that were identified.
  • Survey vendors can access the Data Submission Reports on the project website by selecting "History" through the "Data Submission Reports" link in the Data Submission menu.
  • If you do not receive an e-mail message confirming that your file was successfully uploaded, an e-mail message providing the results of the validation checks, or you cannot view the Data Submission Reports on files that you have submitted, please contact the OAS CAHPS Data Center at oascahps@rti.org.

For additional information about data file preparation and data submission processes, please review Chapter XI of the OAS CAHPS Survey Protocols and Guidelines Manual available under the Survey Materials tab on the OAS CAHPS website. Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468 if you have any questions or trouble submitting data files.

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Calendar Year (CY) 2020, Quarter 2 Data Submission Deadline Reminder – October 14, 2020
folder_openData Submissioncalendar_todayPosted September 16, 2020

The data submission deadline for submitting Quarter 2 of calendar year 2020 data (CY20, Q2) to the OAS CAHPS Data Center is Wednesday, October 14, 2020. We thank those OAS CAHPS Survey vendors who have already begun submitting CY20, Q2 data for their client facilities. If you have not submitted any data for Quarter 2, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

  • If you were unable to administer the OAS CAHPS Survey for April, May and/or June 2020 sample months on behalf of your HOPD or ASC clients due to COVID-19, please notify the Coordination Team so we can track this information.
  • Check your Vendor Authorization Report to make sure that all client facilities have authorized your organization to submit data on their behalf.
  • CMS will not accept any data files for the April, May and/or June 2020 sample months after 8:00 PM Eastern Time on October 14, 2020.
  • Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files as many times as needed as long as the final file submission is successfully uploaded by the deadline.
  • Each time a data file for an HOPD or ASC is submitted, it overwrites any previously submitted data for that same facility for that survey period.
  • You must still submit an XML data file for an HOPD or ASC facility even if the corresponding monthly patient information file does not have any patients eligible to be sampled.
  • After each file upload, you will receive an email confirmation within several minutes notifying you whether the upload was successful.
  • All submitted files will go through validation checks. After the validation check is conducted, you will receive a second e-mail confirmation message notifying you whether your file has been accepted or rejected. The confirmation e-mail message will contain a hyperlink to a Data Submission Report, which shows details of the validation check and any file errors that were identified.
  • Survey vendors can access the Data Submission Reports on the project website by selecting "History" through the "Data Submission Reports" link in the Data Submission menu.
  • If you do not receive an e-mail message confirming that your file was successfully uploaded, an e-mail message providing the results of the validation checks, or you cannot view the Data Submission Reports on files that you have submitted, please contact the OAS CAHPS Data Center at oascahps@rti.org.

For additional information about data file preparation and data submission processes, please review Chapter XI of the OAS CAHPS Survey Protocols and Guidelines Manual available under the Survey Materials tab on the OAS CAHPS website. Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468 if you have any questions or trouble submitting data files.

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Registration Now Open for the Outpatient and Ambulatory Surgery CAHPS Survey Vendor Update Webinar Training Session
folder_openTrainingcalendar_todayPosted September 8, 2020

Registration is now open for the Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey Vendor Update Webinar Training session, which will take place on November 12, 2020 from 2:00 PM to 4:00 PM Eastern Time.

Survey vendors who wish to retain their status as approved OAS CAHPS Survey vendors are required to have their designated OAS CAHPS Project Director attend the entire session.

We strongly encourage each OAS CAHPS Project Director to have all key OAS CAHPS staff, including sampling and data managers, as well as key subcontractors, attend the training. For purposes of this survey, "substantive work" is defined as follows:

  • ANY statistical function, including sample selection,
  • telephone survey data collection (i.e., if an approved vendor is subcontracting telephone data collection activities),
  • mail or questionnaire receipt and processing, and
  • construction or submission of XML data files.

There are no restrictions on the number of people attending or the number of lines required for each vendor; however, we encourage vendors to gather in one location as much as possible.

To register for the OAS CAHPS Survey Vendor Update Training session, please complete and submit the Training Registration Form.

If you have any questions, you can contact the OAS CAHPS Survey Coordination Team at oascahps@rti.org or call toll-free 1-866-590-7468.

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Registration Now Open for the Introduction to the Outpatient and Ambulatory Surgery CAHPS Survey Webinar Training Sessions
folder_openTrainingcalendar_todayPosted September 8, 2020

Registration is now open for the two-part Introduction to the Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey webinar training, which will take place on November 10 and 11, 2020.

Session I: November 10, 2020 from 1:00PM to 5:00PM Eastern Standard Time
Session II: November 11, 2020 from 1:00PM to 5:00PM Eastern Standard Time

Organizations wishing to become OAS CAHPS Survey approved vendors must have (at a minimum) their designated OAS CAHPS Project Director register below to attend both Session I and Session II. We strongly advise that the vendor's sampling and data managers also attend. If a vendor organization's subcontractor will conduct substantive work to support the implementation of the OAS CAHPS Survey, that subcontractor is strongly encouraged to attend training as well. For purposes of this survey, "substantive work" is defined as follows:

  • ANY statistical function, including sample selection,
  • telephone survey data collection (i.e., if an approved vendor is subcontracting telephone data collection activities),
  • mail or questionnaire receipt and processing, and
  • construction or submission of XML data files.

Staff from hospitals, ambulatory surgery centers, health care organizations, and other organizations interested in the implementation of the OAS CAHPS Survey may attend training as well, but are not required to do so.

Survey vendors who have already been approved to conduct the OAS CAHPS Survey are not required to attend the Introductory Training. However, approved survey vendors are required to attend the OAS CAHPS Survey Update Training session, which will be held via webinar on Thursday, November 12, 2020.

To register, please complete the Training Registration Form.

In addition to attending the two-part Introductory Training, organizations interested in becoming approved OAS CAHPS Survey vendors must also review the Minimum Business Requirements and complete the activities described in an announcement posted on 9/1/2020 (linked here).

More information about the survey and the requirements for becoming an approved OAS CAHPS Survey vendor can be found in Chapter III of the OAS CAHPS Survey Protocols and Guidelines Manual, Version 4.0, available under the "Survey Materials" menu tab on this website.

If you have any questions, you can contact the OAS CAHPS Survey Coordination Team at oascahps@rti.org or call toll-free 1-866-590-7468.

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RTI International will be closed September 7, 2020
folder_openOther Announcementscalendar_todayPosted September 2, 2020

RTI International will be closed on September 7, 2020. The OAS CAHPS Survey Coordination Team will respond to email and telephone inquiries that are received on that date after RTI re-opens.

Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

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OAS CAHPS Vendor Registration and Vendor Application Now Available
folder_openOther Announcementscalendar_todayPosted September 1, 2020

The OAS CAHPS Survey Vendor Registration and Vendor Application Forms are now available on this website. Survey organizations interested in becoming approved OAS CAHPS Survey vendors must do all of the following:

  • Designate a staff member to be the vendor's OAS CAHPS Survey Administrator. The Survey Administrator will complete the vendor registration and application process as described here.
  • Meet a set of minimum business requirements located here.
  • The vendor's designated OAS CAHPS Survey Administrator must complete the online Vendor Registration Form (available under the "For Vendors" menu) to obtain login credentials to this website.
  • After submitting the Vendor Registration Form, the OAS CAHPS Survey Administrator can complete and submit the Vendor Application available via the Vendor Dashboard.
  • The OAS CAHPS Survey Administrator must print, complete, notarize, and mail the OAS CAHPS Survey Administrator Consent Form to the OAS CAHPS Survey Coordination Team at the address listed on the top of the form. The Consent Form will be available via the Vendor Dashboard page after submitting the Vendor Registration Form.
  • The vendor's designated OAS CAHPS Project Director must attend and participate in the 2-part Introduction to OAS CAHPS Survey Webinar Training. If interim approval is granted, newly approved vendors must attend all OAS CAHPS Update Training sessions. We strongly encourage all key OAS CAHPS staff, including sampling and data managers and key subcontractors, to attend the OAS CAHPS Survey trainings.
  • The designated OAS CAHPS Project Director must also successfully complete and pass a training certification available after the 2-part Introductory Training.
  • Agree to implement the OAS CAHPS Survey using standardized protocols and procedures described in the OAS CAHPS Survey Protocols and Guidelines Manual available here.
  • Develop and submit a Quality Assurance Plan (QAP) within 6 weeks after the vendor's first quarterly OAS CAHPS Survey data submission.
  • Participate and cooperate in all oversight activities conducted by the OAS CAHPS Survey Coordination Team, including but not limited to conference calls and site visits, as deemed necessary.

For questions about the OAS CAHPS survey and the requirements for becoming an approved OAS CAHPS Survey vendor, feel free to contact the OAS CAHPS Survey Coordination Team at oascahps@rti.org or call toll-free 1-866-590-7468.

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2020 OAS CAHPS Survey Update Webinar Training Session
folder_openTrainingcalendar_todayPosted August 31, 2020

The next Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey Vendor Update Webinar Training session will take place on November 12, 2020. The session will be held from 2:00 to 4:00PM Eastern Standard Time. We have allotted 2 hours for this session to allow sufficient time for questions; however, the agenda topics may only require 1 hour.

Online registration to attend the OAS CAHPS Survey Vendor Update Webinar Training session will be available soon. Please monitor this website for an announcement that registration is open.

Survey vendors who wish to retain their status as approved OAS CAHPS Survey vendors must have their OAS CAHPS Survey Project Director attend the entire session. We also strongly encourage all key OAS CAHPS staff, including sampling, data managers and subcontractors, to attend the Update Training. "Key subcontractors" are defined on OAS CAHPS as a subcontractor that will conduct substantive work to support the implementation of the OAS CAHPS Survey. For purposes of this survey, "substantive work" is defined as follows:

  • ANY statistical function, including sample selection,
  • telephone survey data collection (i.e., if an approved vendor is subcontracting telephone data collection activities),
  • mail or questionnaire receipt and processing, and
  • construction or submission of XML data files.

If you have questions, you can contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call 1-866-590-7468.

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