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Announcements

By host on 10/4/2017 10:05 AM
This announcement serves as the final reminder that the deadline for submitting data for Quarter 2 of calendar year 2017 (CY17, Q2) to the OAS CAHPS Data Center is Wednesday, October 11, 2017. We thank those OAS CAHPS vendors who have already begun submitting CY17, Q2 data for their client facilities. If you have not submitted any data for Quarter 2, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

Check your Vendor Authorization Report to make sure that all your client facilities have authorized your organization to submit data on their behalf. CMS will not accept any data files for the April, May and/or June 2017 sample months after 8:00 PM Eastern Time on October 11, 2017. Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files as many times as needed as long as the final...
By host on 9/27/2017 12:01 PM
The deadline for submitting data for Quarter 2 of calendar year 2017 (CY17, Q2) to the OAS CAHPS Data Center is Wednesday, October 11, 2017. We thank those OAS CAHPS vendors who have already begun submitting CY17, Q2 data for their client facilities. If you have not submitted any data for Quarter 2, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

Check your Vendor Authorization Report to make sure that all your client facilities have authorized your organization to submit data on their behalf. CMS will not accept any data files for the April, May and/or June 2017 sample months after 8:00 PM Eastern Time on October 11, 2017. Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files as many times as needed as long as the final file submission is successfully uploaded by the deadline....
By host on 9/20/2017 8:51 AM
For CAHPS Surveys that are linked to reimbursement, the Centers for Medicare & Medicaid Services (CMS) is granting exceptions to facilities under Medicare quality reporting and value based purchasing programs, which are located in areas designated by the Federal Emergency Management Area (FEMA) as a major disaster county.  However, since participation in the OAS CAHPS Survey is currently voluntary, participating hospital outpatient departments (HOPDs) and ambulatory surgery centers (ASCs) located in major disaster counties, are advised that an exception is not required.

If OAS CAHPS Survey administration is impacted due to the recent hurricanes, OAS CAHPS Survey vendors should follow the guidelines below:

Submit a Discrepancy Notification Request (DNR) documenting any deviations from the standard OAS CAHPS Survey protocols, including (but not limited to) suspension of data collection activities for facilities and/or patients located in impacted areas; Request CMS approval (via the submission...
By host on 9/13/2017 11:21 PM
The deadline for submitting Quarter 2 of calendar year 2017 (CY17, Q2) to the OAS CAHPS Data Center is Wednesday, October 11, 2017. We thank those OAS CAHPS vendors who have already begun submitting CY17, Q2 data for their client facilities. If you have not submitted any data for Quarter 2, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

Check your Vendor Authorization Report to make sure that all client facilities have authorized your organization to submit data on their behalf. CMS will not accept any data files for the April, May and/or June 2017 sample months after 8:00 PM Eastern Time on October 11, 2017. Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files as many times as needed as long as the final file submission is successfully uploaded by the deadline....
By host on 9/12/2017 12:30 PM
Registration is now open for the Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey Vendors Update Webinar training session, which will take place on November 16, 2017 from 1:00 PM to 4:00 PM Eastern Time.

Survey vendors who wish to retain their status as approved OAS CAHPS Survey vendors must have their designated OAS CAHPS Project Manager attend the entire session.

We strongly encourage each OAS CAHPS Project Manager to have all key OAS CAHPS staff, including sampling and data managers, as well as key subcontractors, attend the training. For purposes of this survey, “substantive work” is defined as follows:

ANY statistical function, including sample selection, telephone survey data collection (i.e., if an approved vendor is subcontracting telephone data collection activities), mail or questionnaire receipt and processing, and construction or submission of XML data files. There are no restrictions on the number of people attending or the number of lines required...
By host on 9/12/2017 12:25 PM
Registration is now open for the two-part Introduction to the Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey webinar training, which will take place on November 14 and 15, 2017.

Session I: November 14, 2017 from 1:00PM to 5:00PM Eastern Standard Time

Session II: November 15, 2017 from 1:00PM to 5:00PM Eastern Standard Time

Organizations wishing to become OAS CAHPS Survey approved vendors must have (at a minimum) their designated OAS CAHPS Project Manager register below to attend both Session I and Session II. We strongly advise that the vendor’s sampling and data managers also attend. If a vendor organization’s subcontractor will conduct substantive work to support the implementation of the OAS CAHPS Survey, that subcontractor is strongly encouraged to attend training as well. For purposes of this survey, “substantive work” is defined as follows:

ANY statistical function, including sample selection, telephone survey data collection (i.e., if an approved vendor...
By host on 9/1/2017 9:01 AM
The OAS CAHPS Survey Vendor Registration and Vendor Application Forms are now available on the OAS CAHPS website. Survey organizations interested in becoming approved Outpatient and Ambulatory Surgery CAHPS Survey vendors must do all of the following:

Designate a staff member to be the vendor’s OAS CAHPS Survey Administrator. The Survey Administrator will complete the vendor registration and application process as described here. The vendor’s designated OAS CAHPS Survey Administrator must complete the online Vendor Registration Form (available under the “For Vendors” menu). As part of the registration process, create a username and password to be used for accessing private links and forms on the OAS CAHPS website. Complete and submit the Vendor Application that will be available via the Vendor Dashboard page. The Survey Administrator will be directed to the Vendor Dashboard page after the Vendor...
By host on 8/30/2017 12:23 PM

RTI International will be closed on Monday, September 4, 2017. The OAS CAHPS Survey Coordination Team will respond to email and telephone inquiries that are received on that date after RTI re-opens.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

By host on 8/14/2017 9:59 PM
The next Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey Vendor Update Webinar Training session will take place on November 16, 2017. The session will be held from 1:00 to 4:00PM Eastern Standard Time.

Online registration to attend the OAS CAHPS Survey Vendor Update Webinar Training session will be available in mid-September. Please monitor this website for an announcement that registration is open.

Survey vendors who wish to retain their status as approved OAS CAHPS Survey vendors must have their OAS CAHPS Survey Project Manager attend the entire session. We also strongly encourage all key OAS CAHPS staff, including sampling, data managers and subcontractors, to attend the Update Training.  “Key subcontractors” are defined on OAS CAHPS as a subcontractor that will conduct substantive work to support the implementation of the OAS CAHPS Survey.  For purposes of this survey, “substantive work” is defined as follows:

ANY statistical function, including sample selection, telephone survey data collection (i.e., if an approved vendor is subcontracting telephone data collection activities),...
By host on 8/14/2017 9:47 PM
The next Introduction to the Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey Webinar Training sessions will take place on November 14 and 15, 2017.  

Session I: November 14, 2017 from 1:00PM to 5:00PM Eastern Standard Time

Session II: November 15, 2017 from 1:00PM to 5:00PM Eastern Standard Time

 

Online registration to attend the Introduction to the OAS CAHPS Survey Webinar Training sessions will be available in mid-September. Please monitor this website for an announcement that registration is open.

 

The Introduction to the OAS CAHPS Survey Webinar Training is intended for the following audiences:

Survey vendors interested in becoming approved OAS CAHPS Survey vendors. The vendor’s designated OAS CAHPS Project Manager must attend both sessions of the Introduction to the OAS CAHPS Survey Training and complete a post-training certification exam. We strongly encourage all key OAS CAHPS staff, including sampling and data managers and key subcontractors,...