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OAS CAHPS Survey Vendor Minimum Business Requirements Updated in Preparation for New Modes in 2022
folder_openOther Announcementscalendar_todayPosted April 7, 2021

In preparation for rolling out the two new web-based survey modes (web with mail follow-up and web with telephone follow-up) in 2022, the OAS CAHPS Survey Vendor Minimum Business Requirements (MBRs) have been revised and are now available on the OAS CAHPS website, under the "For Vendors" menu.

Please note that the online OAS CAHPS Survey Vendor Application form will also be updated to reflect the revised MBRs and available for submission in September 2021 when the next application review cycle begins.

Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

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Final Calendar Year (CY) 2020, Quarter 4 Data Submission Deadline Reminder – April 14, 2021
folder_openData Submissioncalendar_todayPosted April 7, 2021

This announcement serves as the final reminder that the data submission deadline for submitting Quarter 4 of calendar year 2020 data (CY20, Q4) to the OAS CAHPS Data Center is Wednesday, April 14, 2021. We thank those OAS CAHPS Survey vendors who have already begun submitting CY20, Q4 data for their client facilities. If you have not submitted any data for Quarter 4, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

  • If you were unable to administer the OAS CAHPS Survey for October, November, and/or December 2020 sample months on behalf of your HOPD or ASC clients due to COVID-19, please notify the Coordination Team so we can track this information.
  • Check your Vendor Authorization Report to make sure that all your client facilities have authorized your organization to submit data on their behalf.
  • CMS will not accept any data files for the October, November, and/or December 2020 sample months after 8:00 PM Eastern Time on April 14, 2021.
  • Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files as many times as needed as long as the final file submission is successfully uploaded by the deadline.
  • Each time a data file for an HOPD or ASC is submitted, it overwrites any previously submitted data for that same facility for that survey period.
  • You must still submit an XML data file for an HOPD or ASC facility even if the corresponding monthly patient information file does not have any patients eligible to be sampled.
  • After each file upload, you will receive an email confirmation within several minutes notifying you whether the upload was successful.
  • All submitted files will go through validation checks. After the validation check is complete, you will receive a second e-mail confirmation message notifying you whether your file has been accepted or rejected. The confirmation e-mail message will contain a hyperlink to a Data Submission Report, which shows details of the validation check and any file errors that were identified.
  • Survey vendors can access the Data Submission Reports on the project website by selecting "History" through the "Data Submission Reports" link in the Data Submission menu.
  • If you do not receive an e-mail message confirming that your file was successfully uploaded, an e-mail message providing the results of the validation checks, or you cannot view the Data Submission Reports on files that you have submitted, please contact the OAS CAHPS Data Center at oascahps@rti.org.

For additional information about data file preparation and data submission processes, please review Chapter XI of the OAS CAHPS Survey Protocols and Guidelines Manual available under the Survey Materials tab on the OAS CAHPS website. Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468 if you have any questions or trouble submitting data files.

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Calendar Year (CY) 2020, Quarter 4 Data Submission Deadline Reminder – April 14, 2021
folder_openData Submissioncalendar_todayPosted March 31, 2021

The data submission deadline for submitting Quarter 4 of calendar year 2020 data (CY20, Q4) to the OAS CAHPS Data Center is Wednesday, April 14, 2021. We thank those OAS CAHPS Survey vendors who have already begun submitting CY20, Q4 data for their client facilities. If you have not submitted any data for Quarter 4, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

  • If you were unable to administer the OAS CAHPS Survey for October, November, and/or December 2020 sample months on behalf of your HOPD or ASC clients due to COVID-19, please notify the Coordination Team so we can track this information.
  • Check your Vendor Authorization Report to make sure that all your client facilities have authorized your organization to submit data on their behalf.
  • CMS will not accept any data files for the October, November, and/or December sample months after 8:00 PM Eastern Time on April 14, 2021.
  • Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files as many times as needed as long as the final file submission is successfully uploaded by the deadline.
  • Each time a data file for an HOPD or ASC is submitted, it overwrites any previously submitted data for that same facility for that survey period.
  • You must still submit an XML data file for an HOPD or ASC facility even if the corresponding monthly patient information file does not have any patients eligible to be sampled.
  • After each file upload, you will receive an email confirmation within several minutes notifying you whether the upload was successful.
  • All submitted files will go through validation checks. After the validation check is complete, you will receive a second e-mail confirmation message notifying you whether your file has been accepted or rejected. The confirmation e-mail message will contain a hyperlink to a Data Submission Report, which shows details of the validation check and any file errors that were identified.
  • Survey vendors can access the Data Submission Reports on the project website by selecting "History" through the "Data Submission Reports" link in the Data Submission menu.
  • If you do not receive an e-mail message confirming that your file was successfully uploaded, an e-mail message providing the results of the validation checks, or you cannot view the Data Submission Reports on files that you have submitted, please contact the OAS CAHPS Data Center at oascahps@rti.org.

For additional information about data file preparation and data submission processes, please review Chapter XI of the OAS CAHPS Survey Protocols and Guidelines Manual available under the Survey Materials tab on the OAS CAHPS website. Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468 if you have any questions or trouble submitting data files.

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Calendar Year (CY) 2020, Quarter 4 Data Submission Deadline Reminder – April 14, 2021
folder_openData Submissioncalendar_todayPosted March 17, 2021

The data submission deadline for submitting Quarter 4 of calendar year 2020 data (CY20, Q4) to the OAS CAHPS Data Center is Wednesday, April 14, 2021. We thank those OAS CAHPS Survey vendors who have already begun submitting CY20, Q4 data for their client facilities. If you have not submitted any data for Quarter 4, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

  • If you were unable to administer the OAS CAHPS Survey for October, November, and/or December 2020 sample months on behalf of your HOPD or ASC clients due to COVID-19, please notify the Coordination Team so we can track this information.
  • Check your Vendor Authorization Report to make sure that all client facilities have authorized your organization to submit data on their behalf.
  • CMS will not accept any data files for the October, November, and/or December 2020 sample months after 8:00 PM Eastern Time on April 14, 2021.
  • Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files as many times as needed as long as the final file submission is successfully uploaded by the deadline.
  • Each time a data file for an HOPD or ASC is submitted, it overwrites any previously submitted data for that same facility for that survey period.
  • You must still submit an XML data file for an HOPD or ASC facility even if the corresponding monthly patient information file does not have any patients eligible to be sampled.
  • After each file upload, you will receive an email confirmation within several minutes notifying you whether the upload was successful.
  • All submitted files will go through validation checks. After the validation check is conducted, you will receive a second e-mail confirmation message notifying you whether your file has been accepted or rejected. The confirmation e-mail message will contain a hyperlink to a Data Submission Report, which shows details of the validation check and any file errors that were identified.
  • Survey vendors can access the Data Submission Reports on the project website by selecting "History" through the "Data Submission Reports" link in the Data Submission menu.
  • If you do not receive an e-mail message confirming that your file was successfully uploaded, an e-mail message providing the results of the validation checks, or you cannot view the Data Submission Reports on files that you have submitted, please contact the OAS CAHPS Data Center at oascahps@rti.org.

For additional information about data file preparation and data submission processes, please review Chapter XI of the OAS CAHPS Survey Protocols and Guidelines Manual available under the Survey Materials tab on the OAS CAHPS website. Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468 if you have any questions or trouble submitting data files.

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Process to Suppress OAS CAHPS Survey Data from Public Reporting for April 2021 Refresh
folder_openPublic Reportingcalendar_todayPosted January 15, 2021

During voluntary implementation, CMS will allow participating hospital outpatient departments (HOPDs) and ambulatory surgery centers (ASCs) to have their data suppressed, that is, not displayed on data.CMS.gov/provider-data.

OAS CAHPS Survey data are scheduled refresh in April 2021, which includes data from Quarter 4, 2019 and Quarter 3, 2020. Quarters 1 and 2, 2020 will not be publicly reported due to the impact of COVID-19.

For the April 2021 refresh, vendors must notify the OAS CAHPS Survey Coordination Team (via email at oascahps@rti.org) by February 15, 2021 of any CCNs that choose to exclude their data from public reporting. Please note that the deadline for suppression is earlier than the date by which the Preview Reports are posted on oascahps.org.

The e-mail message to the Coordination Team should include the HOPD's or ASC's name and CMS Certification Number (CCN).

Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

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OAS CAHPS Preview Reports Available for Quarter 3, 2019 – Quarter 2, 2020
folder_openPublic Reportingcalendar_todayPosted January 14, 2021

The purpose of this announcement is to alert hospital outpatient departments (HOPDs) and ambulatory surgery centers (ASCs) that Preview Reports reflecting results from the Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey from July 2019 through June 2020 (Q3, 2019 – Q2, 2020) are now available on the OAS CAHPS website (https://oascahps.org/).

Please note that these data will not be publicly reported on the CMS website because CMS has decided not to report data that includes Quarters 1 or 2, 2020. Public reporting of OAS CAHPS data is scheduled to resume in April 2021, but data from Quarters 1 and 2 will not be included in those reports.

The following are some frequently asked questions and answers about the Preview Reports. More information about the OAS CAHPS Survey Preview Reports can be found in the "Understanding the Preview Reports" link under the For Facilities menu tab on the OAS CAHPS website.

  1. Who has access to a facility's Preview Report?
    HOPDs and ASCs participating in the OAS CAHPS Survey have access to their own reports. The Preview Report is not available to OAS CAHPS Survey vendors or to anyone other than the facility staff registered through the https://oascahps.org website. If facility staff want to share the Preview Report with their OAS CAHPS Survey vendor or with anyone else, they can export the results to a Microsoft Excel File and distribute it.
  2. How does a facility user access its Preview Report?
    The Preview Reports are posted on the secured (private) link on https://oascahps.org/. To access a facility's report, an authorized user must first log into the OAS CAHPS website with their registered username and password. Then, select the "Survey Preview Report" link under the "For Facilities" menu tab. All of the user's registered CMS Certification Numbers (CCNs) are displayed on the Preview Report webpage for review.
  3. What results are shown in the Preview Reports?
    For each CCN, the Preview Report shows the results for each variable and measure shown below:
    1. The number of patients who were sampled; the number of completed surveys; and the response rate percentage during the reporting period;
    2. The percentage of patients who rated the overall care they received at the HOPD or ASC a "9" or "10" on a scale of 0 (worst care possible) to 10 (best care possible);
    3. The percentage of patients who reported YES, they would definitely recommend the HOPD or ASC to friends and family;
    4. The percentage of patients who reported that the HOPD or ASC staff gave care in a professional way and the facility was clean;
    5. The percentage of patients who reported that the HOPD or ASC staff definitely communicated with them about what to expect during and after the procedure; and
    6. The percentage of patients who reported that the HOPD or ASC staff definitely gave them information about what to do if they had pain, nausea or vomiting, bleeding, or possible signs of infection as a result of the procedure or the anesthesia, if any of these outcomes were experienced. NOTE: While CMS reviews the data, Composite 3 will not be publicly reported on data.medicare.gov. At this time, this composite score is only available directly to each facility through the Preview Report.

    More information about the OAS CAHPS Survey measures in the Preview Reports can be found in Chapter XIV of the OAS CAHPS Survey Protocols and Guidelines Manual available under the Survey Materials menu tab on the OAS CAHPS website.

  4. Which sample months are included in the Preview Report results?
    The results included in the current Preview Report are based on OAS CAHPS Survey response data from patients who had an outpatient surgery or procedure between July 2019 and June 2020. The future anticipated public reporting periods are provided in Table 14.2 of the OAS CAHPS Survey Protocols and Guidelines Manual.
  5. My facility participated in the OAS CAHPS Survey, but there are no results shown. Why?
    OAS CAHPS Survey results are publicly reported when an HOPD or ASC has 4 quarters of OAS CAHPS Survey data. An HOPD or ASC must have had survey response data (patients who responded to the survey) in all 4 quarters included in the public reporting period for results to be publicly reported.

Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

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Notice of Publication of the Final Rule for Calendar Year 2021
folder_openFinal/Proposed Rulescalendar_todayPosted December 29, 2020

The Hospital Outpatient Prospective Payment and Ambulatory Surgical Center Payment Systems and Quality Reporting Programs Final Rule has been published in the Federal Register today, December 29, 2020. The Final Rule is available here.

As stated in the Rule, CMS plans continue the voluntary participation period for OAS CAHPS throughout 2021. The next update (CY 2022 Rule) will be proposed in July and finalized in November 2021. The CY 2022 Rule will reflect any changes that would impact the 2022 data collection period (CY 2024 payment determination).

If you have questions, you can contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call 1-866-590-7468.

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CMS Notice of the Final Rule Making for Calendar Year 2021
folder_openInformation for HOPDs / ASCscalendar_todayPosted December 7, 2020

The Hospital Outpatient Prospective Payment and Ambulatory Surgical Center Payment Systems and Quality Reporting Programs calendar year (CY) 2021 Final Rule notification has been posted on CMS' website. The notification provides a preview of what will be posted in the Federal Register on December 29, 2020. The notice is available here.

As noted in the Proposed Rule (published in August 2020), CMS proposed to continue voluntary participation in the Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems (OAS CAHPS) Survey Based Measures OP-37a-e/ASC-15a-e, until further action in future rulemaking. Therefore, OAS CAHPS will continue with voluntary reporting throughout 2021.

The next update (CY 2022 Rule) will be proposed in July and finalized in November 2021. The CY 2022 Rule will reflect any planned changes that would impact the 2022 data collection period (CY 2024 payment determination).

If you have questions, you can contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call 1-866-590-7468.

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RTI International will be closed November 26 and 27, 2020
folder_openOther Announcementscalendar_todayPosted November 23, 2020

RTI International will be closed on November 26 and 27, 2020 in observance of the Thanksgiving holiday. The OAS CAHPS Survey Coordination Team will respond to email and telephone inquiries that are received on those dates after RTI re-opens.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

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CMS will Retire Original Compare Tools on December 1, 2020
folder_openPublic Reportingcalendar_todayPosted November 19, 2020

On November 17, 2020, CMS announced that the original Compare sites will be retired on December 1, 2020. This includes the Compare sites on which the OAS CAHPS Survey results are posted - Hospital Compare and data.medicare.gov. After December 1, users interested in viewing OAS CAHPS Survey results will only be able to access them via the Care Compare and Provider Data Catalog (PDC) websites.

Below are direct links to the new Compare sites and the CMS Press Release.

Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468 if you have any questions.

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