Menu

Announcements

 

Notice of Publication of the Final Rule for Calendar Year 2023
folder_openFinal/Proposed Rulescalendar_todayPosted November 23, 2022

The Hospital Outpatient Prospective Payment and Ambulatory Surgical Center Payment Systems and Quality Reporting Programs Final Rule has been published in the Federal Register today, November 23, 2022. The Final Rule is available here.

As stated in the Rule, CMS confirms their plans to continue voluntary implementation of the OAS CAHPS Survey through CY 2023 for HOPDs and CY 2024 for ASCs. Therefore, participation in the OAS CAHPS Survey will be linked to reimbursement beginning with CY 2024 for HOPDs and CY 2025 ASCs.

To find information about OAS CAHPS in the Final Rule document (linked above), you can search "OAS CAHPS" in the PDF document.

If you have questions, you can contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call 1-866-590-7468.

Back to top


RTI International will be closed November 24 and 25, 2022
folder_openOther Announcementscalendar_todayPosted November 21, 2022

RTI International will be closed on November 24 and 25, 2022 in observance of the Thanksgiving holiday. The OAS CAHPS Survey Coordination Team will respond to email and telephone inquiries that are received on those dates after RTI re-opens.

Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

Back to top


CMS Notice of the Final Rule Making for Calendar Year 2023
folder_openInformation for HOPDs / ASCscalendar_todayPosted November 4, 2022

The Hospital Outpatient Prospective Payment and Ambulatory Surgical Center Payment Systems and Quality Reporting Programs calendar year (CY) 2023 Final Rule notification has been posted on CMS' website. The notification provides a preview of what will be posted in the Federal Register on November 23, 2022. The notice is available here.

In this Final Rule, CMS confirms their plans to continue voluntary participation in the OAS CAHPS Survey (OP-37/ASC-15 measure) through CY 2023 for HOPDs and CY 2024 for ASCs. Therefore, participation in the OAS CAHPS Survey will be linked to reimbursement beginning with CY 2024 for HOPDs and CY 2025 for ASCs.

The next update (CY 2024 Rule) will be proposed in July and finalized in November 2023. The CY 2024 Rule will reflect any planned changes that would impact the 2024 data collection period (CY 2026 payment determination).

If you have questions, you can contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call 1-866-590-7468.

Back to top


OAS CAHPS Survey Training Materials Have Been Posted
folder_openTrainingcalendar_todayPosted November 2, 2022

The agendas and presentation slides for the Introduction to the Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey Self-Paced Training and the OAS CAHPS Survey Vendor Update Webinar Training are now available on the OAS CAHPS website.

These training materials can be accessed here or by selecting "Training Materials" under the "Training" tab on the OAS CAHPS website.

The OAS CAHPS Survey Coordination Team invites individuals who have registered for the Update Training to submit questions in advance of the November 9th webinar. To do so, please send your question(s) to the Coordination Team via e-mail at oascahps@rti.org.

Back to top


Updated Versions of Protocols and Guidelines Manual, Website User and Data Submission Manual, and Other Documents have been Posted
folder_openSurvey Materialscalendar_todayPosted November 2, 2022

Version 7.0 of the Protocols and Guidelines Manual, Version 6.0 of the Website User and Data Submission Manual and three standalone documents (XML Data File Layout-Standard, XML Data File Layout-DSRS and Model QAP) have been updated and posted on the OAS CAHPS website. The Protocols and Guidelines Manual and two XML Data File Layout standalone documents are available on the Survey Materials page. The Website User and Data Submission Manual is available on the Data Submission Resources page. The Model QAP is available to vendor users under the For Vendors menu once they have logged into the OAS CAHPS website.

The following is a summary of the main differences between Version 6.0 and Version 7.0 of the Protocols and Guidelines Manual.

  • Throughout Manual: Updated references to the OAS CAHPS Survey Website User and Data Submission Manual from Version 5.0 to Version 6.0.
  • Chapter II: Added text regarding participation guidelines for CY2023 based on the Proposed Rule published in July 2022.
  • Chapter III: Revised the Vendor Business Requirements section to include information about requirement to disclose working relationships with other organizations involved with communications about or implementation of OAS CAHPS Survey; and clarified that use of remote work including virtual interviewers requires prior approval by CMS via an Exceptions Request.
  • Chapter IV: Clarified patient eligibility criterion that patients must have had at least one eligible outpatient surgery/procedure during the sample month but were not admitted to the hospital as an inpatient; added reference to new Lag Time-Final variable in Table 4.1; and revised language in the Sampling Rates That Yield Above and Below the Minimum Number of Patients section.
  • Chapter V: Specified that vendors cannot change the wording or order of either the OAS CAHPS Survey questions or to the response options.
  • Chapter VII: Specified that vendors cannot change the wording or order of either the OAS CAHPS Survey questions or to the response options; and clarified QC recommendation to check noncomplete cases.
  • Chapters VIII & IX: Clarified that the unique web survey access code can only be used once and never repeated.
  • Chapter XI: Inserted new examples of ambiguous marks in the section about decision results for coding survey responses marked outside the response box; and clarified when vendors should apply final disposition code 350 (No Response After Maximum Attempts) in Table 11.1.
  • Chapter XII: Updated screenshots where needed to reflect updated images of OAS CAHPS website; and updated one of the policies and procedures to ensure all communications and transfers are secure to the OAS CAHPS Data Center (Transport Layer Security [TLS]).
  • Chapter XIII: Revised language in the Number of Patients Served description; clarified that patient age should be calculated based on the patient's date of birth and the outpatient surgery/procedure date for that patient; added new data variable (Lag Time-Final) and description; and revised the bulleted steps describing data file submission process and associated screenshots; revised description of data validation checks to include system verification of whether vendor is approved for survey mode indicated in the Header Record; and revised guidance as to where vendors can find the XML Schema Validation Tool.
  • Chapter XIV: Revised description of data validation checks to include system verification if vendor is approved for survey mode indicated in the Header Record.
  • Chapter XV: Added requirement that vendors must submit a Quality Assurance Plan (QAP) update if their organization is acquired/merged with another survey vendor.
  • Chapter XVI : Updated Table 16.2 by removing older quarters and adding four future quarters of publicly reported data.
  • Chapter XVII : Added information about a sixth allowable Exception Request (conducting OAS CAHPS operations from a remote location). Exceptions Requests for home-based work will expire after 2 years and vendors will need to resubmit for continued approval.
  • APPENDIX A: Replaced some of the screenshots to reflect the latest changes to the Vendor Application form (revised instructions as to when vendors must review/update their Application form and Working with Other Organizations section).
  • APPENDICES B, C AND D: As announced previously, added the phrase "at the facility" to survey questions 5 and 6 of the web instrument.
  • APPENDIX H: Added a new FAQ in English, Spanish and Chinese on how to respond to a someone who is concerned about a "Say yes" scam.
  • APPENDIX J and K: Added new Patient Administrative Data Record variable and description - Lag Time-Final.
  • APPENDIX M : Added requirement that vendors must submit a QAP update if their organization is acquired/merged with another survey vendor; and added new text box explaining information vendors must include for surveys modes they are approved for but not actively administering versus those they are actively administering.
  • APPENDIX P : Added new CPT code for exclusion (59050-Fetal monitoring during labor).

If you have questions, you can contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call 1-866-590-7468.

Back to top


Final Calendar Year (CY) 2022, Quarter 2 Data Submission Deadline Reminder – October 12, 2022
folder_openData Submissioncalendar_todayPosted October 5, 2022

This announcement serves as a final reminder that the data submission deadline for submitting Quarter 2 of calendar year 2022 data (CY22, Q2) to the OAS CAHPS Data Center is Wednesday, October 12, 2022. We thank those OAS CAHPS Survey vendors who have already begun submitting CY22, Q2 data for their client facilities. If you have not submitted any data for Quarter 2, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

  • Use the revised, "2022" version of the XML data file layouts for the Quarter 2, 2022 data submission, which are available on the Data Submission Resources webpage.
  • Survey vendors should begin early to allow adequate time to re-submit data, if needed. You may submit files as many times as needed as long as the final file submission is successfully uploaded by the deadline.
  • Check your Vendor Authorization Report to make sure that all client facilities have authorized your organization to submit data on their behalf.
  • CMS will not accept any data files for the April, May and/or June 2022 sample months after 8:00 PM Eastern Time on October 12, 2022.
  • Each time a data file for an HOPD or ASC is submitted, it overwrites any previously submitted data for that same facility for that survey period.
  • You must submit an XML data file for an HOPD or ASC facility even if the corresponding monthly patient information file does not have any patients eligible to be sampled.
  • After each file upload, you will receive an email confirmation within several minutes notifying you whether the upload was successful.
  • All submitted files will go through validation checks. After the validation check is conducted, you will receive a second e-mail confirmation message notifying you whether your file has been accepted or rejected. The confirmation e-mail message will contain a hyperlink to a Data Submission Report, which shows details of the validation check and any file errors that were identified.
  • Survey vendors can access the Data Submission Reports on the project website by selecting "History" through the "Data Submission Reports" link in the Data Submission menu.
  • If you do not receive an e-mail message confirming that your file was successfully uploaded, an e-mail message providing the results of the validation checks, or you cannot view the Data Submission Reports on files that you have submitted, please contact the OAS CAHPS Data Center at oascahps@rti.org.

For additional information about data file preparation and data submission processes, please review Chapter XIII of the OAS CAHPS Survey Protocols and Guidelines Manual available under the Survey Materials tab on the OAS CAHPS website. Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468 if you have any questions or trouble submitting data files.

Back to top


Public Reporting of OAS CAHPS Survey Data Collected in 2022
folder_openPublic Reportingcalendar_todayPosted October 3, 2022

In January 2022, CMS launched a revised survey instrument and two new web-based modes of administration for OAS CAHPS. Due to these revisions, data collected in 2022 will not be combined with data from 2021 for analysis and public reporting. OAS CAHPS Survey data from Quarter 1, 2021 to Quarter 4, 2021 will remain frozen on the PDC website and the Survey Preview Reports on the OAS CAHPS website until July 2023 when 4 quarters of data from 2022 (Quarter 1, 2022-Quarter 4, 2022) are available. NOTE: There is no need to submit data suppression requests for the 2022 data until further notice.

For reference, see Table 16.2 in the OAS CAHPS Survey Protocols and Guidelines Manual, Version. 6.0.

Please contact the OAS CAHPS Survey Coordination Team via email at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

Back to top


Calendar Year (CY) 2022, Quarter 2 Data Submission Deadline Reminder – October 12, 2022
folder_openData Submissioncalendar_todayPosted September 28, 2022

The data submission deadline for submitting Quarter 2 of calendar year 2022 data (CY22, Q2) to the OAS CAHPS Data Center is Wednesday, October 12, 2022. We thank those OAS CAHPS Survey vendors who have already begun submitting CY22, Q2 data for their client facilities. If you have not submitted any data for Quarter 2, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

  • Use the revised, "2022" version of the XML data file layouts for the Quarter 2, 2022 data submission, which are available on the Data Submission Resources webpage.
  • Survey vendors should begin early to allow adequate time to re-submit data, if needed. You may submit files as many times as needed as long as the final file submission is successfully uploaded by the deadline.
  • Check your Vendor Authorization Report to make sure that all client facilities have authorized your organization to submit data on their behalf.
  • CMS will not accept any data files for the April, May and/or June 2022 sample months after 8:00 PM Eastern Time on October 12, 2022.
  • Each time a data file for an HOPD or ASC is submitted, it overwrites any previously submitted data for that same facility for that survey period.
  • You must submit an XML data file for an HOPD or ASC facility even if the corresponding monthly patient information file does not have any patients eligible to be sampled.
  • After each file upload, you will receive an email confirmation within several minutes notifying you whether the upload was successful.
  • All submitted files will go through validation checks. After the validation check is conducted, you will receive a second e-mail confirmation message notifying you whether your file has been accepted or rejected. The confirmation e-mail message will contain a hyperlink to a Data Submission Report, which shows details of the validation check and any file errors that were identified.
  • Survey vendors can access the Data Submission Reports on the project website by selecting "History" through the "Data Submission Reports" link in the Data Submission menu.
  • If you do not receive an e-mail message confirming that your file was successfully uploaded, an e-mail message providing the results of the validation checks, or you cannot view the Data Submission Reports on files that you have submitted, please contact the OAS CAHPS Data Center at oascahps@rti.org.

For additional information about data file preparation and data submission processes, please review Chapter XIII of the OAS CAHPS Survey Protocols and Guidelines Manual available under the Survey Materials tab on the OAS CAHPS website. Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468 if you have any questions or trouble submitting data files.

Back to top


OAS CAHPS Vendor Minimum Business Requirements Updated and Online Vendor Application Form Revised
folder_openOther Announcementscalendar_todayPosted September 20, 2022

The OAS CAHPS Survey vendor model presumes that a vendor will contract directly with client HOPDs and ASCs. To ensure compliance with all OAS CAHPS protocols, a vendor must disclose working relationships with any other organization that is involved with communications about or implementation of the OAS CAHPS Survey. For example: The survey vendor is contacted by another organization that wants to hire that vendor to implement the OAS CAHPS Survey on their client facilities' behalf.

To incorporate this new requirement (stated above), CMS has updated the OAS CAHPS Survey Vendor Minimum Business Requirements (MBRs) available on the OAS CAHPS website under the "For Vendors" menu tab and the online Vendor Application form available after logging in.

To ensure compliance with this new requirement, CMS requests that the OAS CAHPS Project Director for each approved survey vendor review the updated MBRs document, and review, update and re-submit their organization's online Vendor Application form with this new information by October 31, 2022. The updated Vendor Application submissions will be reviewed upon receipt. The OAS CAHPS Survey Coordination Team will follow-up with any additional questions, as needed.

Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

Back to top


Calendar Year (CY) 2022, Quarter 2 Data Submission Deadline Reminder – October 12, 2022
folder_openData Submissioncalendar_todayPosted September 14, 2022

The data submission deadline for submitting Quarter 2 of calendar year 2022 data (CY22, Q2) to the OAS CAHPS Data Center is Wednesday, October 12, 2022. We thank those OAS CAHPS Survey vendors who have already begun submitting CY22, Q2 data for their client facilities. If you have not submitted any data for Quarter 2, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

  • Use the revised, "2022" version of the XML data file layouts for the Quarter 2, 2022 data submission, which are available on the Data Submission Resources webpage.
  • Survey vendors should begin early to allow adequate time to re-submit data, if needed. You may submit files as many times as needed as long as the final file submission is successfully uploaded by the deadline.
  • Check your Vendor Authorization Report to make sure that all client facilities have authorized your organization to submit data on their behalf.
  • CMS will not accept any data files for the April, May and/or June 2022 sample months after 8:00 PM Eastern Time on October 12, 2022.
  • Each time a data file for an HOPD or ASC is submitted, it overwrites any previously submitted data for that same facility for that survey period.
  • You must submit an XML data file for an HOPD or ASC facility even if the corresponding monthly patient information file does not have any patients eligible to be sampled.
  • After each file upload, you will receive an email confirmation within several minutes notifying you whether the upload was successful.
  • All submitted files will go through validation checks. After the validation check is conducted, you will receive a second e-mail confirmation message notifying you whether your file has been accepted or rejected. The confirmation e-mail message will contain a hyperlink to a Data Submission Report, which shows details of the validation check and any file errors that were identified.
  • Survey vendors can access the Data Submission Reports on the project website by selecting "History" through the "Data Submission Reports" link in the Data Submission menu.
  • If you do not receive an e-mail message confirming that your file was successfully uploaded, an e-mail message providing the results of the validation checks, or you cannot view the Data Submission Reports on files that you have submitted, please contact the OAS CAHPS Data Center at oascahps@rti.org.

For additional information about data file preparation and data submission processes, please review Chapter XIII of the OAS CAHPS Survey Protocols and Guidelines Manual available under the Survey Materials tab on the OAS CAHPS website. Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468 if you have any questions or trouble submitting data files.

Back to top