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OAS CAHPS Public Reporting Results Refreshed on Provider Data Catalog (Quarter 3, 2022 through Quarter 2, 2023)
folder_openPublic Reportingcalendar_todayPosted January 31, 2024

Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey results based on responses from patients who received an outpatient surgery or procedure between July 2022 and June 2023 are now publicly available on the Provider Data Catalog (PDC) website (formerly known as Data.Medicare.gov). The PDC website provides downloadable datasets (direct link: https://data.cms.gov/provider-data/). OAS CAHPS data are also referenced on Care Compare, which points to the downloadable datasets on the PDC website under "Resources & Information" (direct link: https://www.medicare.gov/care-compare/).

You can access OAS CAHPS Survey results at the facility, state and national levels. As a reminder, OAS CAHPS Survey results are updated quarterly, as shown in Table 16.2 of the OAS CAHPS Survey Protocols and Guidelines Manual.

For more information about how the data were analyzed and for the patient-mix adjustment factors that were used to statistically adjust the results that are currently being publicly reported, click on the "Patient Mix Adjustment Factors" in the Quick Links box on the Home page.

If you have any questions, please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468.

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Process to Suppress OAS CAHPS Survey Data from Public Reporting for April 2024 Refresh
folder_openPublic Reportingcalendar_todayPosted January 19, 2024

During voluntary implementation, CMS will allow participating hospital outpatient departments (HOPDs) and ambulatory surgery centers (ASCs) to have their data suppressed, that is, not displayed on data.CMS.gov/provider-data.

OAS CAHPS Survey data are scheduled refresh in April 2024, which includes data from Quarter 4, 2022 - Quarter 3, 2023.

For the April 2024 refresh, vendors must notify the OAS CAHPS Survey Coordination Team (via email at oascahps@rti.org) by February 15, 2024, of any CCNs that choose to exclude their data from public reporting. Please note that the deadline for suppression is earlier than the date by which the Preview Reports are posted on oascahps.org.

The e-mail message to the Coordination Team should include the HOPD's or ASC's name and CMS Certification Number (CCN).

Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

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OAS CAHPS Preview Reports Available for Quarter 3, 2022 through Quarter 2, 2023
folder_openPublic Reportingcalendar_todayPosted January 16, 2024

The purpose of this announcement is to alert hospital outpatient departments (HOPDs) and ambulatory surgery centers (ASCs) that Preview Reports reflecting results from the Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey for July 2022 through June 2023 (Q3, 2022 - Q2, 2023) are now available on the OAS CAHPS website.

The following are some frequently asked questions and answers about the Preview Reports. More information about the OAS CAHPS Survey Preview Reports can be found in the "Understanding the Preview Reports" link under the For Facilities menu tab on the OAS CAHPS website.

  1. Who has access to a facility's Preview Report?
    HOPDs and ASCs participating in the OAS CAHPS Survey have access to their own reports. The Preview Report is not available to OAS CAHPS Survey vendors or to anyone other than the facility staff registered through the https://oascahps.org website. If facility staff want to share the Preview Report with their OAS CAHPS Survey vendor or with anyone else, they can export the results to a Microsoft Excel File and distribute it.
  1. How does a facility user access its Preview Report?
    The Preview Reports are posted on the secured (private) link on https://oascahps.org/. To access a facility's report, an authorized user must first log into the OAS CAHPS website with their registered username and password. Then, select the "Survey Preview Report" link under the "For Facilities" menu tab. All of the user's registered CMS Certification Numbers (CCNs) are displayed on the Preview Report webpage for review.
  1. What results are shown in the Preview Reports?
    For each CCN, the Preview Report shows the results for each variable and measure shown below:
    1. The number of patients who were sampled; the number of completed surveys; and the response rate percentage during the reporting period;
    2. The percentage of patients who rated the overall care they received at the HOPD or ASC a "9" or "10" on a scale of 0 (worst care possible) to 10 (best care possible);
    3. The percentage of patients who reported YES, they would definitely recommend the HOPD or ASC to friends and family;
    4. The percentage of patients who reported that the HOPD or ASC staff gave care in a professional way and the facility was clean;
    5. The percentage of patients who reported that the HOPD or ASC staff definitely communicated with them about what to expect during and after the procedure; and
    6. The percentage of patients who reported that the HOPD or ASC staff definitely gave them information about what to do if they had pain, nausea or vomiting, bleeding, or possible signs of infection as a result of the procedure or the anesthesia, if any of these outcomes were experienced. NOTE: While CMS reviews the data, Composite 3 will not be publicly reported on CMS' website. At this time, this composite score is only available directly to each facility through the Preview Report.
     

    More information about the OAS CAHPS Survey measures in the Preview Reports can be found in Chapter XVI of the OAS CAHPS Survey Protocols and Guidelines Manual available under the Survey Materials menu tab on the OAS CAHPS website.

  1. Which sample months are included in the Preview Report results?
    The results included in the current Preview Report are based on OAS CAHPS Survey response data from patients who had an outpatient surgery or procedure July 2022 through June 2023. The future anticipated public reporting periods are provided in Table 16.2 of the OAS CAHPS Survey Protocols and Guidelines Manual.
  1. My facility participated in the OAS CAHPS Survey, but there are no results shown. Why?
    OAS CAHPS Survey results are publicly reported when an HOPD or ASC has 4 quarters of OAS CAHPS Survey data. An HOPD or ASC must have had survey response data (patients who responded to the survey) in all 4 quarters included in the public reporting period for results to be publicly reported.

Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

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RTI International will be closed January 15, 2024
folder_openOther Announcementscalendar_todayPosted January 10, 2024

RTI International will be closed on Monday, January 15, 2024, in observance of Martin Luther King, Jr. Day. The OAS CAHPS Survey Coordination Team will respond to email and telephone inquiries that are received on that day after RTI re-opens.

Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

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Calendar Year (CY) 2023, Quarter 3 Data Submission Deadline Reminder – January 10, 2024
folder_openData Submissioncalendar_todayPosted January 5, 2024

The data submission deadline for submitting Quarter 3 of calendar year 2023 data (CY23, Q3) to the OAS CAHPS Data Center is Wednesday, January 10, 2024. We thank those OAS CAHPS Survey vendors who have already begun submitting CY23, Q3 data for their client facilities. If you have not submitted any data for Quarter 3, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

  • Check your Vendor Authorization Report to make sure that all client facilities have authorized your organization to submit data on their behalf.
  • CMS will not accept any data files for the July, August, and/or September 2023 sample months after 8:00 PM Eastern Time on January 10, 2024.
  • Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files as many times as needed as long as the final file submission is successfully uploaded by the deadline.
  • Each time a data file for an HOPD or ASC is submitted, it overwrites any previously submitted data for that same facility for that survey period.
  • You must still submit an XML data file for an HOPD or ASC facility even if the corresponding monthly patient information file does not have any patients eligible to be sampled.
  • After each file upload, you will receive an email confirmation within several minutes notifying you whether the upload was successful.
  • All submitted files will go through validation checks. After the validation check is conducted, you will receive a second e-mail confirmation message notifying you whether your file has been accepted or rejected. The confirmation e-mail message will contain a hyperlink to a Data Submission Report, which shows details of the validation check and any file errors that were identified.
  • Survey vendors can access the Data Submission Reports on the project website by selecting "History" through the "Data Submission Reports" link in the Data Submission menu.
  • If you do not receive an e-mail message confirming that your file was successfully uploaded, an e-mail message providing the results of the validation checks, or you cannot view the Data Submission Reports on files that you have submitted, please contact the OAS CAHPS Data Center at oascahps@rti.org.

For additional information about data file preparation and data submission processes, please review Chapter XIII of the OAS CAHPS Survey Protocols and Guidelines Manual available under the Survey Materials tab on the OAS CAHPS website. Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468 if you have any questions or trouble submitting data files.

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Important Notice: Outpatient and Ambulatory Surgery CAHPS Participation Requirements for the Calendar Year 2026 Annual Payment Update
folder_openFacility Participation Requirementscalendar_todayPosted December 29, 2023

To receive the annual payment update (APU) for calendar year (CY) 2026, all Medicare-certified hospital outpatient departments (HOPDs) that served 60 or more patients between January 1, 2023, and December 31, 2023, who meet Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey eligibility criteria, must contract with an approved OAS CAHPS Survey vendor on a continuous monthly basis from January 1, 2024, through December 31, 2024. This rule was included in the Final Rule for CY 2024, which was published in the Federal Register on November 22, 2023. The Final Rule for CY 2024 is available at: https://oascahps.org/OAS_CY2024FinalRule.pdf

All Medicare-certified HOPDs should note the following:

  • Medicare-certified hospital outpatient departments are eligible for an exemption from participating in the OAS CAHPS Survey for the CY 2026 APU if they served 59 or fewer survey-eligible patients between January 1, 2023, and December 31, 2023. To be exempted from participating in the OAS CAHPS Survey for the CY 2026 APU, HOPDs must count the number of patients they served between January 1, 2023, and December 31, 2023, who meet the OAS CAHPS survey eligibility criteria and then report that count on the Participation Exemption Request Form for the CY 2026 APU, which is available on the OAS CAHPS website here: https://oascahps.org/For-Facilities/Participation-Exemption-Request
  • All Medicare-certified HOPDs that submitted a Participation Exemption Request for the CY 2026 APU are advised that the exemption from participation in OAS CAHPS will expire on December 31, 2024. Unless HOPDs qualify for an exemption from participation in OAS CAHPS for the CY 2027 APU, they must begin their OAS CAHPS participation beginning with the January 2025 sample month.
  • Medicare-certified HOPDs that do not quality for the exemption described above and have not yet begun their participation in the OAS CAHPS Survey are strongly advised to go to the OAS CAHPS website (https://oascahps.org/), register for credentials, and review the list of approved OAS CAHPS vendors so that they may begin their vendor selection process and authorize a survey vendor as soon as possible. More information about getting starting with the OAS CAHPS Survey is available at the following link: https://oascahps.org/OAS_Facility_Outreach.pdf.

Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

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Calendar Year (CY) 2023, Quarter 3 Data Submission Deadline Reminder – January 10, 2024
folder_openData Submissioncalendar_todayPosted December 27, 2023

The data submission deadline for submitting Quarter 3 of calendar year 2023 data (CY23, Q3) to the OAS CAHPS Data Center is Wednesday, January 10, 2024. We thank those OAS CAHPS Survey vendors who have already begun submitting CY23, Q3 data for their client facilities. If you have not submitted any data for Quarter 3, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

  • Check your Vendor Authorization Report to make sure that all client facilities have authorized your organization to submit data on their behalf.
  • CMS will not accept any data files for the July, August, and/or September 2023 sample months after 8:00 PM Eastern Time on January 10, 2024.
  • Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files as many times as needed as long as the final file submission is successfully uploaded by the deadline.
  • Each time a data file for an HOPD or ASC is submitted, it overwrites any previously submitted data for that same facility for that survey period.
  • You must still submit an XML data file for an HOPD or ASC facility even if the corresponding monthly patient information file does not have any patients eligible to be sampled.
  • After each file upload, you will receive an email confirmation within several minutes notifying you whether the upload was successful.
  • All submitted files will go through validation checks. After the validation check is conducted, you will receive a second e-mail confirmation message notifying you whether your file has been accepted or rejected. The confirmation e-mail message will contain a hyperlink to a Data Submission Report, which shows details of the validation check and any file errors that were identified.
  • Survey vendors can access the Data Submission Reports on the project website by selecting "History" through the "Data Submission Reports" link in the Data Submission menu.
  • If you do not receive an e-mail message confirming that your file was successfully uploaded, an e-mail message providing the results of the validation checks, or you cannot view the Data Submission Reports on files that you have submitted, please contact the OAS CAHPS Data Center at oascahps@rti.org.

For additional information about data file preparation and data submission processes, please review Chapter XIII of the OAS CAHPS Survey Protocols and Guidelines Manual available under the Survey Materials tab on the OAS CAHPS website. Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468 if you have any questions or trouble submitting data files.

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RTI International will be closed December 25, 2023, and January 1, 2024
folder_openOther Announcementscalendar_todayPosted December 20, 2023

RTI International will be closed on December 25, 2023 in observance of the Christmas holiday and January 1, 2024 in observance of the New Year's Day holiday. The OAS CAHPS Survey Coordination Team will respond to email and telephone inquiries that are received on those dates after RTI re-opens.

Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

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Calendar Year (CY) 2023, Quarter 3 Data Submission Deadline Reminder – January 10, 2024
folder_openData Submissioncalendar_todayPosted December 14, 2023

The data submission deadline for submitting Quarter 3 of calendar year 2023 data (CY23, Q3) to the OAS CAHPS Data Center is Wednesday, January 10, 2024. We thank those OAS CAHPS Survey vendors who have already begun submitting CY23, Q3 data for their client facilities. If you have not submitted any data for Quarter 3, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

  • Check your Vendor Authorization Report to make sure that all client facilities have authorized your organization to submit data on their behalf.
  • CMS will not accept any data files for the July, August, and/or September 2023 sample months after 8:00 PM Eastern Time on January 10, 2024.
  • Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files as many times as needed as long as the final file submission is successfully uploaded by the deadline.
  • Each time a data file for an HOPD or ASC is submitted, it overwrites any previously submitted data for that same facility for that survey period.
  • You must still submit an XML data file for an HOPD or ASC facility even if the corresponding monthly patient information file does not have any patients eligible to be sampled.
  • After each file upload, you will receive an email confirmation within several minutes notifying you whether the upload was successful.
  • All submitted files will go through validation checks. After the validation check is conducted, you will receive a second e-mail confirmation message notifying you whether your file has been accepted or rejected. The confirmation e-mail message will contain a hyperlink to a Data Submission Report, which shows details of the validation check and any file errors that were identified.
  • Survey vendors can access the Data Submission Reports on the project website by selecting "History" through the "Data Submission Reports" link in the Data Submission menu.
  • If you do not receive an e-mail message confirming that your file was successfully uploaded, an e-mail message providing the results of the validation checks, or you cannot view the Data Submission Reports on files that you have submitted, please contact the OAS CAHPS Data Center at oascahps@rti.org.

For additional information about data file preparation and data submission processes, please review Chapter XIII of the OAS CAHPS Survey Protocols and Guidelines Manual available under the Survey Materials tab on the OAS CAHPS website. Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468 if you have any questions or trouble submitting data files.

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Notice of Publication of the Final Rule for Calendar Year 2024
folder_openFinal/Proposed Rulescalendar_todayPosted November 22, 2023

The Hospital Outpatient Prospective Payment and Ambulatory Surgical Center Payment Systems and Quality Reporting Programs Final Rule has been published in the Federal Register today, November 22, 2023. The Final Rule is available here.

As stated in the Rule, CMS confirms their plans to continue voluntary participation in the OAS CAHPS Survey through CY 2023 for HOPDs and CY 2024 for ASCs. Therefore, participation in the OAS CAHPS Survey will be linked to reimbursement beginning with CY 2024 for HOPDs and CY 2025 for ASCs.

To find information about OAS CAHPS in the Final Rule document (linked above), you can search "OAS CAHPS" in the PDF document.

The next update (CY 2025 Rule) will be proposed in July and finalized in November 2024. The CY 2025 Rule will reflect any planned changes that would impact the 2025 data collection period (CY 2027 payment determination).

If you have questions, you can contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call 1-866-590-7468.

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