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Announcements

By host on 7/3/2018 1:45 PM
This announcement serves as the final reminder that the deadline for submitting data for Quarter 1 of calendar year 2018 (CY18, Q1) to the OAS CAHPS Data Center is Wednesday, July 11, 2018. We thank those OAS CAHPS vendors who have already begun submitting CY18, Q1 data for their client facilities. If you have not submitted any data for Quarter 1, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

Check your Vendor Authorization Report to make sure that all your client facilities have authorized your organization to submit data on their behalf. CMS will not accept any data files for the January, February and/or March 2018 sample months after 8:00 PM Eastern Time on July 11, 2018. Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit...
By host on 6/29/2018 11:02 AM
The OAS CAHPS Survey results for participating hospital outpatient departments (HOPDs) and ambulatory surgery centers (ASCs) will be refreshed in July 2018 on data.medicare.gov. OAS CAHPS Survey results will include data from patients who had an outpatient surgery or procedure between January 2017 and December 2017.

While the Centers for Medicare & Medicare Services (CMS) reviews the data included in the third composite measure (Preparations for Discharge and Recovery), this composite will be excluded from the publicly reported data. However, the "Preparations for Discharge and Recovery" composite measure will remain in the OAS CAHPS Survey Preview Reports, available to participating facilities on https://oascahps.org/. Below are the OAS CAHPS publicly reported measures, for quick reference.

Composite Measures About Facilities and Staff (Q3, Q4, Q5, Q6, Q7, and Q8) Communications About Your Procedure (Q1, Q2, Q9, Q10/Q11,...
By host on 6/29/2018 10:37 AM
The purpose of this announcement is to alert hospital outpatient departments (HOPDs) and ambulatory surgery centers (ASCs) that Preview Reports reflecting results from the Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey from January 2017 through December 2017 (2017, Q1 - 2017, Q4) are now available on the OAS CAHPS website (https://oascahps.org/).

The following are some questions and answers about the Preview Reports. More information about the OAS CAHPS Survey Preview Reports, can be found in the Understanding the Preview Reports link under the "For Facilities" menu.

Who has access to a facility's Preview Report? Hospitals and ASCs participating in the OAS CAHPS Survey have access to their own reports. The Preview Report is not available to the OAS CAHPS Survey vendor or to anyone other than the facility staff registered through the https://oascahps.org website. If facility staff want to share the Preview Report with their...
By host on 6/29/2018 8:51 AM

RTI International will be closed on July 4, 2018. The OAS CAHPS Survey Coordination Team will respond to email and telephone inquiries that are received on that date after RTI re-opens.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

By host on 6/27/2018 9:01 AM
The deadline for submitting data for Quarter 1 of calendar year 2018 (CY18, Q1) to the OAS CAHPS Data Center is Wednesday, July 11, 2018. We thank those OAS CAHPS vendors who have already begun submitting CY18, Q1 data for their client facilities. If you have not submitted any data for Quarter 1, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

Check your Vendor Authorization Report to make sure that all your client facilities have authorized your organization to submit data on their behalf. CMS will not accept any data files for the January, February and/or March 2018 sample months after 8:00 PM Eastern Time on July 11, 2018. Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files as many...
By host on 6/13/2018 9:25 AM
The data submission deadline for submitting Quarter 1 of calendar year 2018 data (CY18, Q1) to the OAS CAHPS Data Center is Wednesday, July 11, 2018. We thank those OAS CAHPS vendors who have already begun submitting CY18, Q1 data for their client facilities. If you have not submitted any data for Quarter 1, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

Check your Vendor Authorization Report to make sure that all client facilities have authorized your organization to submit data on their behalf. CMS will not accept any data files for the January, February, and/or March 2018 sample months after 8:00 PM Eastern Time on July 11, 2018. Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files...
By host on 5/23/2018 8:51 AM

RTI International will be closed on May 28, 2018. The OAS CAHPS Survey Coordination Team will respond to email and telephone inquiries that are received on that date after RTI re-opens.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

By host on 4/20/2018 10:59 AM
The purpose of this announcement is to alert hospital outpatient departments (HOPDs) and ambulatory surgery centers (ASCs) that Preview Reports reflecting results from the Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey from October 2016 through September 2017 (2016, Q4 – 2017, Q3) are now available on the OAS CAHPS website (https://oascahps.org/).    The following are some questions and answers about the Preview Reports. More information about the OAS CAHPS Survey Preview Reports, can be found in the Understanding the Preview Reports link.

Who will have access to a facility’s Preview Report? Hospitals and ASCs participating in the OAS CAHPS Survey will have access to their own reports. The Preview Report will not be available to the OAS CAHPS Survey vendor or to anyone other than the facility staff registered through the https://oascahps.org/...
By host on 4/10/2018 1:13 PM
This is a friendly reminder that the deadline for OAS CAHPS Survey vendors to submit their Annual Quality Assurance Plan (QAP) is 11:59 PM Eastern Time on April 30, 2018. To ensure prompt review and acceptance of your QAP, please follow the procedures listed below:

Locate the version of your most recently approved QAP; that is, the version that was accepted by CMS and the Coordination Team in 2017 Make a copy of that version and accept all tracked changes, creating a clean copy of your QAP. Make any new updates to this clean version using track changes, so that your document reflects only the changes made since your last approved QAP. Make sure to include updates to your QAP if your organization has had changes in OAS CAHPS Survey personnel, changes to protocols or procedures, and/or changes in approved survey mode(s). Make sure your QAP follows the format shown in the Model QAP posted on the OAS CAHPS website. Also make sure that you provide information for every topic included...
By host on 4/4/2018 10:07 AM
This announcement serves as the final reminder that the deadline for submitting data for Quarter 4 of calendar year 2017 (CY17, Q4) to the OAS CAHPS Data Center is Wednesday, April 11, 2018. We thank those OAS CAHPS vendors who have already begun submitting CY17, Q4 data for their client facilities. If you have not submitted any data for Quarter 4, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

Check your Vendor Authorization Report to make sure that all your client facilities have authorized your organization to submit data on their behalf. CMS will not accept any data files for the October, November, and/or December 2017 sample months after 8:00 PM Eastern Time on April 11, 2018. Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files as many times as needed as long as...