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Announcements

By host on 5/2/2019 2:17 PM
This is a friendly reminder that the deadline for OAS CAHPS Survey vendors to submit their Annual Quality Assurance Plan (QAP) is 11:59 PM Eastern Time on May 31st, 2019. To ensure prompt review and acceptance of your QAP, please follow the procedures listed below:

Locate the version of your most recently approved QAP; that is, the version that was accepted by CMS and the Coordination Team in 2018 Make a copy of that version and accept all tracked changes, creating a clean copy of your QAP. Make any new updates to this clean version using track changes, so that your document reflects only the changes made since your last approved QAP. Make sure to include updates to your QAP if your organization has had changes in OAS CAHPS Survey personnel, changes to protocols or procedures, and/or changes in approved survey mode(s). Make sure your QAP follows the format shown in the Model QAP posted ...
By host on 4/30/2019 8:03 AM
During voluntary implementation, CMS will allow participating hospital outpatient departments (HOPDs) and ambulatory surgery centers (ASCs) to have their data suppressed, that is, not displayed on data.medicare.gov.

For the July 2019 public reporting refresh (which includes data from Quarter 1, 2018 to Quarter 4, 2018), vendors must notify the OAS CAHPS Survey Coordination Team (via email at oascahps@rti.org) by May 15, 2019 of any CCNs that choose to exclude their data from public reporting. Please note that the deadline for suppression is earlier than the date by which the preview reports are posted on oascahps.org.

The e-mail message to the Coordination Team should include the HOPD's or ASC's name and CMS Certification Number (CCN).

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

...
By host on 4/24/2019 8:39 AM
Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey results based on responses from patients who received an outpatient surgery or procedure between October 2017 and September 2018 are now publicly available in three locations:

on data.medicare.gov (by clicking on "Hospital Compare data" box [under "Explore & download data" header] and then searching the term "OAS CAHPS"); through Hospital Compare (direct link to OAS CAHPS data: https://www.medicare.gov/hospitalcompare/OASCAHPS-measures.html); and via downloadable databases on data.medicare.gov. You can access OAS CAHPS Survey results at the facility, state and national levels on any of the locations provided above.

As a reminder, OAS CAHPS Survey results are updated each calendar year quarter, as shown in Table 14.2 of the OAS CAHPS Survey Protocols and Guidelines...
By host on 4/15/2019 11:13 AM
The purpose of this announcement is to alert hospital outpatient departments (HOPDs) and ambulatory surgery centers (ASCs) that Preview Reports reflecting results from the Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey from October 2017 through September 2018 (2017, Q4 - 2018, Q3) are now available on the OAS CAHPS website (https://oascahps.org/).

The following are some questions and answers about the Preview Reports. More information about the OAS CAHPS Survey Preview Reports, can be found in the Understanding the Preview Reports link under the "For Facilities" menu.

Who has access to a facility's Preview Report? Hospitals and ASCs participating in the OAS CAHPS Survey have access to their own reports. The Preview Report is not available to the OAS CAHPS Survey vendor or to anyone other than the facility staff registered through the https://oascahps.org website. If facility staff want to share the Preview Report with their...
By host on 4/3/2019 12:00 AM
This announcement serves as the final reminder that the deadline for submitting data for Quarter 4 of calendar year 2018 (CY18, Q4) to the OAS CAHPS Data Center is Wednesday, April 10, 2019. We thank those OAS CAHPS vendors who have already begun submitting CY18, Q4 data for their client facilities. If you have not submitted any data for Quarter 4, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

Check your Vendor Authorization Report to make sure that all your client facilities have authorized your organization to submit data on their behalf. CMS will not accept any data files for the October, November, and/or December 2018 sample months after 8:00 PM Eastern Time on April 10, 2019. Survey vendors should start submitting their data files as soon as possible to allow adequate time to...
By host on 3/27/2019 1:42 PM
The deadline for submitting data for Quarter 4 of calendar year 2018 (CY18, Q4) to the OAS CAHPS Data Center is Wednesday, April 10, 2019. We thank those OAS CAHPS vendors who have already begun submitting CY18, Q4 data for their client facilities. If you have not submitted any data for Quarter 4, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

Check your Vendor Authorization Report to make sure that all your client facilities have authorized your organization to submit data on their behalf. CMS will not accept any data files for the October, November, and/or December 2018 sample months after 8:00 PM Eastern Time on April 10, 2019. Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files...
By host on 3/13/2019 5:19 AM
The data submission deadline for submitting Quarter 4 of calendar year 2018 data (CY18, Q4) to the OAS CAHPS Data Center is Wednesday, April 10, 2019. We thank those OAS CAHPS vendors who have already begun submitting CY18, Q4 data for their client facilities. If you have not submitted any data for Quarter 4, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

Check your Vendor Authorization Report to make sure that all client facilities have authorized your organization to submit data on their behalf. CMS will not accept any data files for the October, November, and/or December 2018 sample months after 8:00 PM Eastern Time on April 10, 2019. Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit...
By host on 2/28/2019 10:39 AM
Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey results based on responses from patients who received an outpatient surgery or procedure between July 2017 and June 2018 are now publicly available in three locations:

on data.medicare.gov (by clicking on "Hospital Compare data" box [under "Explore & download data" header] and then searching the term "OAS CAHPS"); through Hospital Compare (direct link to OAS CAHPS data: https://www.medicare.gov/hospitalcompare/OASCAHPS-measures.html); and via downloadable databases on data.medicare.gov. You can access OAS CAHPS Survey results at the facility, state and national levels on any of the locations provided above.

As a reminder, OAS CAHPS Survey results are updated each calendar year quarter, as shown in Table 14.2 of the OAS CAHPS Survey Protocols and Guidelines Manual,...
By host on 2/20/2019 9:19 AM
RTI and CMS have started recruiting hospitals and ASCs to participate in a new mode experiment to assess the impact of adding Web-based survey administration. Data collection for the experiment is expected to start in the Spring of 2019 and will take place over 3 consecutive sample months. Five modes of administration will be tested: mail-only, telephone-only, Web- only, Web with mail follow-up to nonrespondents, and Web with telephone follow-up to nonrespondents. A brief statement about this mode experiment is available on CMS' website, which is linked here: https://www.cms.gov/Research-Statistics-Data-and-Systems/Research/CAHPS/OAS-CAHPS.html

CMS is aware that facilities invited to participate in the mode experiment may also be participating in voluntary national implementation. Therefore, CMS will allow facilities to participate in both the mode experiment and voluntary national...
By host on 2/11/2019 2:01 PM
Based on feedback received from OAS CAHPS Survey vendors during the recent 2018 OAS CAHPS Vendor Update training session, the OAS CAHPS Survey Coordination Team has changed the deadline for OAS CAHPS Survey vendors to update and submit their organization's annual Quality Assurance Plan (QAP) to 11:59 PM Eastern Time on May 31st, of each year.

As a reminder, survey vendors must submit their updated QAP by accessing the Submit Quality Assurance Plan option under the "For Vendors" menu on the grey bar at the top of the OAS CAHPS website's home page.

In addition, approved survey vendors must submit a revised QAP at any time the vendor has a change in OAS CAHPS personnel, capabilities, or systems that are used to administer the OAS CAHPS Survey. The QAP must describe how the survey vendor will implement, comply with, and provide oversight of all sampling, survey, and data processing activities associated with the OAS CAHPS Survey.

Please contact the OAS CAHPS Survey Coordination...