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Announcements

By host on 4/20/2018 10:59 AM
The purpose of this announcement is to alert hospital outpatient departments (HOPDs) and ambulatory surgery centers (ASCs) that Preview Reports reflecting results from the Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey from October 2016 through September 2017 (2016, Q4 – 2017, Q3) are now available on the OAS CAHPS website (https://oascahps.org/).    The following are some questions and answers about the Preview Reports. More information about the OAS CAHPS Survey Preview Reports, can be found in the Understanding the Preview Reports link.

Who will have access to a facility’s Preview Report? Hospitals and ASCs participating in the OAS CAHPS Survey will have access to their own reports. The Preview Report will not be available to the OAS CAHPS Survey vendor or to anyone other than the facility staff registered through the https://oascahps.org/...
By host on 4/10/2018 1:13 PM
This is a friendly reminder that the deadline for OAS CAHPS Survey vendors to submit their Annual Quality Assurance Plan (QAP) is 11:59 PM Eastern Time on April 30, 2018. To ensure prompt review and acceptance of your QAP, please follow the procedures listed below:

Locate the version of your most recently approved QAP; that is, the version that was accepted by CMS and the Coordination Team in 2017 Make a copy of that version and accept all tracked changes, creating a clean copy of your QAP. Make any new updates to this clean version using track changes, so that your document reflects only the changes made since your last approved QAP. Make sure to include updates to your QAP if your organization has had changes in OAS CAHPS Survey personnel, changes to protocols or procedures, and/or changes in approved survey mode(s). Make sure your QAP follows the format shown in the Model QAP posted on the OAS CAHPS website. Also make sure that you provide information for every topic included...
By host on 4/4/2018 10:07 AM
This announcement serves as the final reminder that the deadline for submitting data for Quarter 4 of calendar year 2017 (CY17, Q4) to the OAS CAHPS Data Center is Wednesday, April 11, 2018. We thank those OAS CAHPS vendors who have already begun submitting CY17, Q4 data for their client facilities. If you have not submitted any data for Quarter 4, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

Check your Vendor Authorization Report to make sure that all your client facilities have authorized your organization to submit data on their behalf. CMS will not accept any data files for the October, November, and/or December 2017 sample months after 8:00 PM Eastern Time on April 11, 2018. Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files as many times as needed as long as...
By host on 3/28/2018 8:40 AM
The deadline for submitting data for Quarter 4 of calendar year 2017 (CY17, Q4) to the OAS CAHPS Data Center is Wednesday, April 11, 2018. We thank those OAS CAHPS vendors who have already begun submitting CY17, Q4 data for their client facilities. If you have not submitted any data for Quarter 4, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

Check your Vendor Authorization Report to make sure that all your client facilities have authorized your organization to submit data on their behalf. CMS will not accept any data files for the October, November, and/or December 2017 sample months after 8:00 PM Eastern Time on April 11, 2018. Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files as many times as needed as long as the final file submission is successfully uploaded...
By host on 3/14/2018 8:54 AM
The data submission deadline for submitting Quarter 4 of calendar year 2017 data (CY17, Q4) to the OAS CAHPS Data Center is Wednesday, April 11, 2018. We thank those OAS CAHPS vendors who have already begun submitting CY17, Q4 data for their client facilities. If you have not submitted any data for Quarter 4, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

Check your Vendor Authorization Report to make sure that all client facilities have authorized your organization to submit data on their behalf. CMS will not accept any data files for the October, November, and/or December 2017 sample months after 8:00 PM Eastern Time on April 11, 2018. Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files as many times as needed as long as the final file submission is successfully uploaded...
By host on 3/6/2018 1:53 PM
CMS and the OAS CAHPS Survey Coordination Team are issuing additional guidance about what information needs to be included in the Exceptions Requests required to print hospital and ASC names and/or logos on outgoing mailing envelopes.

To display an outpatient facility’s name and/or logo on an outgoing mailing envelope, vendors must obtain the facility’s permission to display the name and/or logo and assurances that the facility does not consider displaying the name and/or logo to be a HIPAA risk. It is up to each vendor to determine what kind of documentation or assurances it needs from its clients for its own internal recordkeeping to feel comfortable submitting the Exceptions Request Form (ERF). The Coordination Team will not review any documentation pertaining to this ERF during oversight visits.

The ERF submitted to the Coordination Team should include a statement that the vendor has discussed or will discuss the potential for HIPAA risks with its current and future client(s) and has or will obtain approval from the client(s) to display the facility name and/or logo on the envelope or through the envelope window. Vendors only need to submit one ERF to cover all their current and future clients. 

...
By host on 1/29/2018 11:06 PM

CMS and the OAS CAHPS Survey Coordination Team have created the first edition of the OAS CAHPS Website User and Data Submission Manual, hereafter referred to as the “Data Submission Manual.”  This manual, which is available on the Data Submission Resources page, can be used by vendor, hospital, and ambulatory surgery center (ASC) users for guidance on the OAS CAHPS Survey website and its functionality.  

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

By host on 1/4/2018 1:31 PM
This announcement serves as the final reminder that the deadline for submitting data for Quarter 3 of calendar year 2017 (CY17, Q3) to the OAS CAHPS Data Center is Wednesday, January 10, 2018. We thank those OAS CAHPS vendors who have already begun submitting CY17, Q3 data for their client facilities. If you have not submitted any data for Quarter 3, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

Check your Vendor Authorization Report to make sure that all your client facilities have authorized your organization to submit data on their behalf. CMS will not accept any data files for the July, August, and/or September 2017 sample months after 8:00 PM Eastern Time on January 10, 2018. Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files as many times as needed as long as...
By host on 12/28/2017 10:56 PM
The deadline for submitting data for Quarter 3 of calendar year 2017 (CY17, Q3) to the OAS CAHPS Data Center is Wednesday, January 10, 2018. We thank those OAS CAHPS vendors who have already begun submitting CY17, Q3 data for their client facilities. If you have not submitted any data for Quarter 3, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

Check your Vendor Authorization Report to make sure that all your client facilities have authorized your organization to submit data on their behalf. CMS will not accept any data files for the July, August, and/or September 2017 sample months after 8:00 PM Eastern Time on January 10, 2018. Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files as many times as needed as long as the final file submission is successfully uploaded...
By host on 12/21/2017 10:12 AM

CMS and the OAS CAHPS Survey Coordination Team have created a new resource document – OAS CAHPS Participation Overview – available under “Quick Links” on the Home page (https://oascahps.org/). It illustrates the responsibilities and actions required by hospital outpatient departments (HOPDs) and ambulatory surgery centers (ASCs) to participate in the OAS CAHPS Survey. We encourage vendors to refer hospitals and/or ASCs to this document.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.