Menu

Announcements

 

RTI International will be closed November 26 and 27, 2020
folder_openOther Announcementscalendar_todayPosted November 23, 2020

RTI International will be closed on November 26 and 27, 2020 in observance of the Thanksgiving holiday. The OAS CAHPS Survey Coordination Team will respond to email and telephone inquiries that are received on those dates after RTI re-opens.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

Back to top


CMS will Retire Original Compare Tools on December 1, 2020
folder_openPublic Reportingcalendar_todayPosted November 19, 2020

On November 17, 2020, CMS announced that the original Compare sites will be retired on December 1, 2020. This includes the Compare sites on which the OAS CAHPS Survey results are posted - Hospital Compare and data.medicare.gov. After December 1, users interested in viewing OAS CAHPS Survey results will only be able to access them via the Care Compare and Provider Data Catalog (PDC) websites.

Below are direct links to the new Compare sites and the CMS Press Release.

Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468 if you have any questions.

Back to top


Q1, 2020 and Q2, 2020 OAS CAHPS Survey Results Will Not be Publicly Reported Due to COVID-19
folder_openPublic Reportingcalendar_todayPosted November 16, 2020

The purpose of this announcement is to alert hospital outpatient departments (HOPDs) and ambulatory surgery centers (ASCs) that CMS has announced that they will not publicly report OAS CAHPS Survey data collected during Q1, 2020 and Q2, 2020. Previously, CMS issued a press release regarding the impact of COVID-19 on the CMS Quality Programs, under this page: https://www.cms.gov/newsroom/press-releases/cms-announces-relief-clinicians-providers-hospitals-and-facilities-participating-quality-reporting

The OAS CAHPS Survey data are typically refreshed quarterly on the CMS websites; however, the sites will not be refreshed with data from Quarters 1 or 2, 2020. Thus, the scheduled refreshes for October 2020 and January 2021 will not take place, and the data posted in July 2020 will remain. CMS anticipates that the next update will take place in April 2021. Any updates regarding the OAS CAHPS public reporting schedule will be announced on the OAS CAHPS website.

Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

Back to top


OAS CAHPS Survey Training Materials Have Been Posted
folder_openTrainingcalendar_todayPosted November 6, 2020

The agendas and presentation slides that will be used in the two-part Introduction to the Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey Webinar Training and the OAS CAHPS Survey Vendor Update Webinar Training are now available on the OAS CAHPS website.

These training materials can be accessed here or by selecting "Training Materials" under the "Training" tab on the OAS CAHPS website.

The OAS CAHPS Survey Coordination Team invites individuals who have registered for training to submit questions in advance of the webinar training. To do so, please send your question(s) to the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468.

Back to top


Updated Versions of Protocols and Guidelines Manual, Website User and Data Submission Manual, and Other Documents have been Posted
folder_openSurvey Materialscalendar_todayPosted November 3, 2020

Version 5.0 of the Protocols and Guidelines Manual, Version 4.0 of the Website User and Data Submission Manual, as well as revised versions of standalone documents have been updated and posted on the OAS CAHPS website. The following standalone documents are available on the Survey Materials page: FAQs for telephone interviewers in English and Spanish, XML file layouts (Standard and DSRS), and Example Patient File Layout document. The Website User and Data Submission Manual is available on the Data Submission Resources page.

The following is a summary of the main differences between Version 4.0 and Version 5.0 of the Protocols and Guidelines Manual.

  • Chapter II: Added text briefly describing the 2019 OAS CAHPS Survey mode experiment and the impact on national implementation; updated descriptions of where users can find the publicly available OAS CAHPS Survey results; updated text regarding the extended period of voluntary implementation of the OAS CAHPS Survey based on the Proposed Rule published in August 2020; and added text about accessing the Vendor Facility Closed/Merged Attestation Form on the oascahps.org website.
  • Chapter III: Updated vendor responsibilities list to include submission of Vendor Facility Closed/Merged Attestation Form.
  • Chapter IV: Revised the anticipated response rates by mode in the text and Table 4.2; and added text for a new sampling misconception and correct implementation guidance (item #6 under "Patient Eligibility Criteria" header).
  • Chapter VIII: Added text explaining that vendors must have a security incident response program.
  • Chapter X : Updated diagram in Exhibit 10.1; updated screenshots throughout, where needed; and updated the web location referenced for information about the patient-mix coefficients and adjustments.
  • Chapter XI: Updated protocols and guidance on vendor notifications of closed/closing facilities and added guidance on notifications of merging CCNs, including the use of the online Vendor Facility Closed/Merged Attestation Form; and added another data submission quality control check to confirm closed or merged facilities.
  • Chapter XII: Added descriptions of the Vendor Facility Closed/Merged Attestation Report; added text noting that the Survey Vendor Authorization Report now includes data from any submitted Vendor Facility Closed/Merged Attestation Form; updated screenshots throughout, where needed; and updated text throughout with references to OAS CAHPS Survey public reporting websites to specify current locations of publicly reported data.
  • Chapter XIV: Updated web locations where users can access OAS CAHPS Survey results; updated Table 14.2 with four additional rows; and added a footnote to Table 14.2 noting adjustments to publicly reported data due to the impact of COVID-19.
  • Chapter XV: Added text clarifying that any changes made to previously submitted CCNs and/or their accompanying information in an Exception Request should be noted on the updated form.
  • Appendices H and I: Updated the website where OAS CAHPS Survey results are available.
  • Throughout Manual: Adjusted the eligible range of CPT-4 Codes for Surgery from 10021-69990 to 10004-69990; and updated references to the OAS CAHPS Survey Website User and Data Submission Manual from Version 3.0 to Version 4.0.

If you have questions, you can contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call 1-866-590-7468.

Back to top


OAS CAHPS Preview Reports Available for Quarter 2, 2019 – Quarter 1, 2020
folder_openPublic Reportingcalendar_todayPosted October 14, 2020

The purpose of this announcement is to alert hospital outpatient departments (HOPDs) and ambulatory surgery centers (ASCs) that Preview Reports reflecting results from the Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey from April 2019 through March 2020 (Q2, 2019 – Q1, 2020) are now available on the OAS CAHPS website (https://oascahps.org/).

The following are some frequently asked questions and answers about the Preview Reports. More information about the OAS CAHPS Survey Preview Reports can be found in the "Understanding the Preview Reports" link under the For Facilities menu tab on the OAS CAHPS website.

  1. Who has access to a facility's Preview Report?
    HOPDs and ASCs participating in the OAS CAHPS Survey have access to their own reports. The Preview Report is not available to OAS CAHPS Survey vendors or to anyone other than the facility staff registered through the https://oascahps.org website. If facility staff want to share the Preview Report with their OAS CAHPS Survey vendor or with anyone else, they can export the results to a Microsoft Excel File and distribute it.
  2. How does a facility user access its Preview Report?
    The Preview Reports are posted on the secured (private) link on https://oascahps.org/. To access a facility's report, an authorized user must first log into the OAS CAHPS website with their registered username and password. Then, select the "Survey Preview Report" link under the "For Facilities" menu tab. All of the user's registered CMS Certification Numbers (CCNs) are displayed on the Preview Report webpage for review.
  3. What results are shown in the Preview Reports?
    For each CCN, the Preview Report shows the results for each variable and measure shown below:
    1. The number of patients who were sampled; the number of completed surveys; and the response rate percentage during the reporting period;
    2. The percentage of patients who rated the overall care they received at the HOPD or ASC a "9" or "10" on a scale of 0 (worst care possible) to 10 (best care possible);
    3. The percentage of patients who reported YES, they would definitely recommend the HOPD or ASC to friends and family;
    4. The percentage of patients who reported that the HOPD or ASC staff gave care in a professional way and the facility was clean;
    5. The percentage of patients who reported that the HOPD or ASC staff definitely communicated with them about what to expect during and after the procedure; and
    6. The percentage of patients who reported that the HOPD or ASC staff definitely gave them information about what to do if they had pain, nausea or vomiting, bleeding, or possible signs of infection as a result of the procedure or the anesthesia, if any of these outcomes were experienced. NOTE: While CMS reviews the data, Composite 3 will not be publicly reported on data.medicare.gov. At this time, this composite score is only available directly to each facility through the Preview Report.

    More information about the OAS CAHPS Survey measures in the Preview Reports can be found in Chapter XIV of the OAS CAHPS Survey Protocols and Guidelines Manual available under the Survey Materials menu tab on the OAS CAHPS website.

  4. Which sample months are included in the Preview Report results?
    The results included in the current Preview Report are based on OAS CAHPS Survey response data from patients who had an outpatient surgery or procedure between April 2019 and March 2020. The future anticipated public reporting periods are provided in Table 14.2 of the OAS CAHPS Survey Protocols and Guidelines Manual.
  5. My facility participated in the OAS CAHPS Survey, but there are no results shown. Why?
    OAS CAHPS Survey results are publicly reported when an HOPD or ASC has 4 quarters of OAS CAHPS Survey data. An HOPD or ASC must have had survey response data (patients who responded to the survey) in all 4 quarters included in the public reporting period for results to be publicly reported.

Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

Back to top


Announcing New CMS Websites: Care Compare and the Provider Data Catalog (PDC)
folder_openPublic Reportingcalendar_todayPosted October 13, 2020

On September 3, 2020, CMS launched new websites in which quality reporting data are publicly available. The Care Compare website (direct URL: https://www.medicare.gov/care-compare/) is a redesign of several compare sites, including Hospital Compare. The OAS CAHPS Survey results from the voluntary participation period are available on the Provider Data Catalog (PDC) on CMS.gov, which is a new website that will replace the downloadable data currently posted on data.Medicare.gov. The direct URL is: https://data.cms.gov/provider-data/.

You can see the full text of the announcement at this link: CMS Press Release (issued September 3).

Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468 if you have any questions.

Back to top


Final Calendar Year (CY) 2020, Quarter 2 Data Submission Deadline Reminder – October 14, 2020
folder_openData Submissioncalendar_todayPosted October 7, 2020

This announcement serves as the final reminder that the data submission deadline for submitting Quarter 2 of calendar year 2020 data (CY20, Q2) to the OAS CAHPS Data Center is Wednesday, October 14, 2020. We thank those OAS CAHPS Survey vendors who have already begun submitting CY20, Q2 data for their client facilities. If you have not submitted any data for Quarter 2, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

  • If you were unable to administer the OAS CAHPS Survey for April, May and/or June 2020 sample months on behalf of your HOPD or ASC clients due to COVID-19, please notify the Coordination Team so we can track this information.
  • Check your Vendor Authorization Report to make sure that all your client facilities have authorized your organization to submit data on their behalf.
  • CMS will not accept any data files for the April, May and/or June 2020 sample months after 8:00 PM Eastern Time on October 14, 2020.
  • Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files as many times as needed as long as the final file submission is successfully uploaded by the deadline.
  • Each time a data file for an HOPD or ASC is submitted, it overwrites any previously submitted data for that same facility for that survey period.
  • You must still submit an XML data file for an HOPD or ASC facility even if the corresponding monthly patient information file does not have any patients eligible to be sampled.
  • After each file upload, you will receive an email confirmation within several minutes notifying you whether the upload was successful.
  • All submitted files will go through validation checks. After the validation check is complete, you will receive a second e-mail confirmation message notifying you whether your file has been accepted or rejected. The confirmation e-mail message will contain a hyperlink to a Data Submission Report, which shows details of the validation check and any file errors that were identified.
  • Survey vendors can access the Data Submission Reports on the project website by selecting "History" through the "Data Submission Reports" link in the Data Submission menu.
  • If you do not receive an e-mail message confirming that your file was successfully uploaded, an e-mail message providing the results of the validation checks, or you cannot view the Data Submission Reports on files that you have submitted, please contact the OAS CAHPS Data Center at oascahps@rti.org.

For additional information about data file preparation and data submission processes, please review Chapter XI of the OAS CAHPS Survey Protocols and Guidelines Manual available under the Survey Materials tab on the OAS CAHPS website. Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468 if you have any questions or trouble submitting data files.

Back to top


Calendar Year (CY) 2020, Quarter 2 Data Submission Deadline Reminder – October 14, 2020
folder_openData Submissioncalendar_todayPosted September 30, 2020

The data submission deadline for submitting Quarter 2 of calendar year 2020 data (CY20, Q2) to the OAS CAHPS Data Center is Wednesday, October 14, 2020. We thank those OAS CAHPS Survey vendors who have already begun submitting CY20, Q2 data for their client facilities. If you have not submitted any data for Quarter 2, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

  • If you were unable to administer the OAS CAHPS Survey for April, May and/or June 2020 sample months on behalf of your HOPD or ASC clients due to COVID-19, please notify the Coordination Team so we can track this information.
  • Check your Vendor Authorization Report to make sure that all your client facilities have authorized your organization to submit data on their behalf.
  • CMS will not accept any data files for the April, May and/or June 2020 sample months after 8:00 PM Eastern Time on October 14, 2020.
  • Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files as many times as needed as long as the final file submission is successfully uploaded by the deadline.
  • Each time a data file for an HOPD or ASC is submitted, it overwrites any previously submitted data for that same facility for that survey period.
  • You must still submit an XML data file for an HOPD or ASC facility even if the corresponding monthly patient information file does not have any patients eligible to be sampled.
  • After each file upload, you will receive an email confirmation within several minutes notifying you whether the upload was successful.
  • All submitted files will go through validation checks. After the validation check is complete, you will receive a second e-mail confirmation message notifying you whether your file has been accepted or rejected. The confirmation e-mail message will contain a hyperlink to a Data Submission Report, which shows details of the validation check and any file errors that were identified.
  • Survey vendors can access the Data Submission Reports on the project website by selecting "History" through the "Data Submission Reports" link in the Data Submission menu.
  • If you do not receive an e-mail message confirming that your file was successfully uploaded, an e-mail message providing the results of the validation checks, or you cannot view the Data Submission Reports on files that you have submitted, please contact the OAS CAHPS Data Center at oascahps@rti.org.

For additional information about data file preparation and data submission processes, please review Chapter XI of the OAS CAHPS Survey Protocols and Guidelines Manual available under the Survey Materials tab on the OAS CAHPS website. Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468 if you have any questions or trouble submitting data files.

Back to top


Calendar Year (CY) 2020, Quarter 2 Data Submission Deadline Reminder – October 14, 2020
folder_openData Submissioncalendar_todayPosted September 16, 2020

The data submission deadline for submitting Quarter 2 of calendar year 2020 data (CY20, Q2) to the OAS CAHPS Data Center is Wednesday, October 14, 2020. We thank those OAS CAHPS Survey vendors who have already begun submitting CY20, Q2 data for their client facilities. If you have not submitted any data for Quarter 2, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

  • If you were unable to administer the OAS CAHPS Survey for April, May and/or June 2020 sample months on behalf of your HOPD or ASC clients due to COVID-19, please notify the Coordination Team so we can track this information.
  • Check your Vendor Authorization Report to make sure that all client facilities have authorized your organization to submit data on their behalf.
  • CMS will not accept any data files for the April, May and/or June 2020 sample months after 8:00 PM Eastern Time on October 14, 2020.
  • Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files as many times as needed as long as the final file submission is successfully uploaded by the deadline.
  • Each time a data file for an HOPD or ASC is submitted, it overwrites any previously submitted data for that same facility for that survey period.
  • You must still submit an XML data file for an HOPD or ASC facility even if the corresponding monthly patient information file does not have any patients eligible to be sampled.
  • After each file upload, you will receive an email confirmation within several minutes notifying you whether the upload was successful.
  • All submitted files will go through validation checks. After the validation check is conducted, you will receive a second e-mail confirmation message notifying you whether your file has been accepted or rejected. The confirmation e-mail message will contain a hyperlink to a Data Submission Report, which shows details of the validation check and any file errors that were identified.
  • Survey vendors can access the Data Submission Reports on the project website by selecting "History" through the "Data Submission Reports" link in the Data Submission menu.
  • If you do not receive an e-mail message confirming that your file was successfully uploaded, an e-mail message providing the results of the validation checks, or you cannot view the Data Submission Reports on files that you have submitted, please contact the OAS CAHPS Data Center at oascahps@rti.org.

For additional information about data file preparation and data submission processes, please review Chapter XI of the OAS CAHPS Survey Protocols and Guidelines Manual available under the Survey Materials tab on the OAS CAHPS website. Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468 if you have any questions or trouble submitting data files.

Back to top