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Announcements

By host on 7/1/2020 9:11 AM
This announcement serves as the final reminder that the data submission deadline for submitting Quarter 1 of calendar year 2020 data (CY20, Q1) to the OAS CAHPS Data Center is Wednesday, July 8, 2020. We thank those OAS CAHPS Survey vendors who have already begun submitting CY20, Q1 data for their client facilities. If you have not submitted any data for Quarter 1, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

If you were unable to administer the OAS CAHPS Survey for January, February, and/or March 2020 sample months on behalf of your HOPD or ASC clients due to COVID-19, please notify the Coordination Team so we can track this information. Check your Vendor Authorization Report to make sure that all your client facilities have authorized your organization to submit data on their behalf. CMS will not accept any data files for the January, February...
By host on 7/1/2020 7:45 AM

RTI International will be closed on July 3, 2020. The OAS CAHPS Survey Coordination Team will respond to email and telephone inquiries that are received on that date after RTI re-opens.

Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

By host on 6/24/2020 12:22 PM
The data submission deadline for submitting Quarter 1 of calendar year 2020 data (CY20, Q1) to the OAS CAHPS Data Center is Wednesday, July 8, 2020. We thank those OAS CAHPS Survey vendors who have already begun submitting CY20, Q1 data for their client facilities. If you have not submitted any data for Quarter 1, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

If you were unable to administer the OAS CAHPS Survey for January, February, and/or March 2020 sample months on behalf of your HOPD or ASC clients due to COVID-19, please notify the Coordination Team so we can track this information. Check your Vendor Authorization Report to make sure that all your client facilities have authorized your organization to submit data on their behalf. CMS will not accept any data files for the January,...
By host on 6/10/2020 2:03 PM
OAS CAHPS Survey vendors must notify the OAS CAHPS Survey Coordination Team if they learn that one of their hospital outpatient departments (HOPDs) or ambulatory surgery centers (ASCs) has closed, will be closing, or has merged or will be merging with another facility. To assist vendors with this task, the Coordination Team has developed an online tool where vendors can submit this information via the OAS CAHPS website.

Submitting a Closed/Closing Facility:

If an outpatient facility has closed or will be closing, and therefore will no longer be participating on the OAS CAHPS Survey, the survey vendor authorized to collect data on behalf of that facility must complete and submit the online Vendor Facility Closed/Merged Attestation Form as soon as possible after learning that the facility has or will be closing.

If the facility closed before data collection began for the quarter (therefore no data were collected for the upcoming quarter) an XML file for this facility...
By host on 6/10/2020 12:35 PM
The data submission deadline for submitting Quarter 1 of calendar year 2020 data (CY20, Q1) to the OAS CAHPS Data Center is Wednesday, July 8, 2020. We thank those OAS CAHPS Survey vendors who have already begun submitting CY20, Q1 data for their client facilities. If you have not submitted any data for Quarter 1, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

If you were unable to administer the OAS CAHPS Survey for January, February, and/or March 2020 sample months on behalf of your HOPD or ASC clients due to COVID-19, please notify the Coordination Team so we can track this information. Check your Vendor Authorization Report to make sure that all client facilities have authorized your organization to submit data on their behalf. CMS will not accept any data files for the January, February,...
By host on 5/20/2020 9:20 AM

RTI International will be closed on May 25, 2020. The OAS CAHPS Survey Coordination Team will respond to email and telephone inquiries that are received on that date after RTI re-opens.

Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

By host on 5/13/2020 1:01 PM
The scheduled due date for OAS CAHPS Survey vendors to submit their Annual Quality Assurance Plan (QAP) is 11:59 PM Eastern Time on May 31st, 2020, however the OAS CAHPS Survey Coordination Team will allow for extensions for any vendors who request a delay during this COVID-19 impact period. If your organization would like an extension, please let us know by replying to this message.

In addition, please note that if your operations have temporarily changed due to COVID-19, those changes do not need to be detailed in the QAP at this time. As a reminder, documentation of plans to work remotely during the COVID-19 impact period are being reviewed by CMS via Exceptions Request Form.

Once submitted, to ensure prompt review and acceptance of your QAP, please follow the procedures listed below:

Locate the version of your most recently approved QAP; that is, the version that was accepted by CMS and the Coordination Team in 2019 Make a copy of that version and accept all tracked changes,...
By host on 4/30/2020 8:00 AM
During voluntary implementation, CMS will allow participating hospital outpatient departments (HOPDs) and ambulatory surgery centers (ASCs) to have their data suppressed, that is, not displayed on data.medicare.gov.

For the July 2020 public reporting refresh (which includes data from Quarter 1, 2019 to Quarter 4, 2019), vendors must notify the OAS CAHPS Survey Coordination Team (via email at oascahps@rti.org) by May 15, 2020 of any CCNs that choose to exclude their data from public reporting. Please note that the deadline for suppression is earlier than the date by which the Preview Reports are posted on oascahps.org.

The e-mail message to the Coordination Team should include the HOPD's or ASC's name and CMS Certification Number (CCN).

Please contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

By host on 4/22/2020 2:17 PM
Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey results based on responses from patients who received an outpatient surgery or procedure between October 2018 and September 2019 are now publicly available in three locations:

on data.medicare.gov (by clicking on "Hospital Compare data" box [under "Explore & download data" header] and then searching the term "OAS CAHPS"); through Hospital Compare (direct link to OAS CAHPS data: https://www.medicare.gov/hospitalcompare/OASCAHPS-measures.html ); and via downloadable databases on data.medicare.gov. You can access OAS CAHPS Survey results at the facility, state and national levels on any of the locations provided above.

As a reminder, OAS CAHPS Survey results are updated each calendar year quarter, as shown in Table 14.2 of the OAS CAHPS Survey Protocols...
By host on 4/8/2020 2:06 PM
The purpose of this announcement is to alert hospital outpatient departments (HOPDs) and ambulatory surgery centers (ASCs) that Preview Reports reflecting results from the Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey from October 2018 through September 2019 (Q4, 2018 – Q3, 2019) are now available on the OAS CAHPS website (https://oascahps.org/).

The following are some frequently asked questions and answers about the Preview Reports. More information about the OAS CAHPS Survey Preview Reports can be found in the "Understanding the Preview Reports" link under the For Facilities menu tab on the OAS CAHPS website.

Who has access to a facility's Preview Report? HOPDs and ASCs participating in the OAS CAHPS Survey have access to their own reports. The Preview Report is not available to OAS CAHPS Survey vendors or to anyone other than the facility staff registered through the https://oascahps.org...