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Announcements

By host on 12/15/2017 11:46 AM

The OAS CAHPS Survey Coordination Team has added a sentence to the third paragraph in the Simplified and Traditional Chinese versions of the sample cover letter for the second questionnaire mailing. The English version of this sentence reads: “The results of this survey will be used to help us understand more about patient experiences in our facility.” The revised versions of the second cover letter documents have been re-posted on the Survey Materials page, linked here.

Please update your organization’s Chinese cover letters accordingly.

This revision will be incorporated into the next version of the Protocols and Guidelines Manual.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

By host on 12/13/2017 12:19 PM
The data submission deadline for submitting Quarter 3 of calendar year 2017 data (CY17, Q3) to the OAS CAHPS Data Center is Wednesday, January 10, 2018. We thank those OAS CAHPS vendors who have already begun submitting CY17, Q3 data for their client facilities. If you have not submitted any data for Quarter 3, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

Check your Vendor Authorization Report to make sure that all client facilities have authorized your organization to submit data on their behalf. CMS will not accept any data files for the July, August and/or September 2017 sample months after 8:00 PM Eastern Time on January 10, 2018. Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files as many times as needed as long as the final file submission is successfully uploaded...
By host on 12/1/2017 11:18 AM

This announcement issues updated guidance for OAS CAHPS Survey vendors approved to administer the survey via mail (using mail-only or mixed-mode). The original guideline referenced can be found on pages 69, 71, 95, and 97 of the OAS CAHPS Survey Protocols and Guidelines Manual, Version 2.0. The bold/underlined text below is the updated guidance. 

For privacy reasons, the HOPD or ASC name or logo should only appear on the survey or the cover letter but cannot appear on the envelopes (for privacy), unless vendors submit an Exceptions Request Form indicating that there are no HIPAA disclosure risks, and they have the HOPD’s or ASC’s approval to display the name or logo on the envelope.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

By host on 11/21/2017 9:18 AM

RTI International will be closed on November 23 and 24, 2017. The OAS CAHPS Survey Coordination Team will respond to email and telephone inquiries that are received on those dates after RTI re-opens.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468, if you have any questions.

By host on 11/14/2017 3:56 PM

The presentation slides that will be used in the Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey Vendor Update Webinar Training are now available on the OAS CAHPS website.

The training materials can be accessed here or by selecting “Training Materials” under the “Training” tab on the OAS CAHPS website.

If you have questions, you can contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call 1-866-590-7468.

By host on 11/14/2017 2:18 PM
Version 2.0 of the Protocols and Guidelines Manual has been released on the OAS CAHPS Website as well as revised versions of the standalone documents available on the Survey Materials page, including the CATI script in English and Spanish, Consent to Share Identifying Information Question for mail and telephone in English and Spanish, cover letter for the initial questionnaire mailing in Spanish and Korean, cover letter for the second questionnaire mailing in Korean, Standard XML File Layout, and DSRS XML File Layout. The following is a summary of the main differences between Version 1.3 and Version 2.0.

Chapter I: Added a reference to the OAS CAHPS Survey Website and Data Submission Manual, Version 1.0 (which will soon be available on the OAS CAHPS website); and added a reference to the newly added appendix (Appendix R, Example Patient File Layout). Chapter II: Refined the definitions of a survey-eligible hospital outpatient department (HOPD) and ambulatory surgery center (ASC); added Korean...
By host on 11/13/2017 8:04 PM

The Hospital Outpatient Prospective Payment and Ambulatory Surgical Center Payment Systems and Quality Reporting Programs Final Rule has been published in the Federal Register today, November 13, 2017. The Final Rule is available here.

As stated in the Rule, CMS plans continue the voluntary participation period for OAS CAHPS throughout 2018. The next update (CY 2019 Rule) will be proposed in July and finalized in November 2018. The CY 2019 Rule will reflect any changes that would impact the 2019 data collection period (CY 2021 payment determination).

If you have questions, you can contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call 1-866-590-7468.

By host on 11/10/2017 12:17 AM

The agendas and presentation slides that will be used in the two-part Introduction to the Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey Webinar Training, and the agenda that will be used in the OAS CAHPS Survey Vendor Update Webinar Training are now available on the OAS CAHPS website.

These training materials can be accessed by selecting Training Materials under the “Training” menu on the OAS CAHPS website.

The OAS CAHPS Survey Coordination Team invites individuals who have registered for training to submit questions in advance of the webinar training. To do so, please send your question(s) to the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468.

By host on 11/3/2017 8:23 AM
The Hospital Outpatient Prospective Payment and Ambulatory Surgical Center Payment Systems and Quality Reporting Programs Final Rule Making notification has been posted on CMS’ website. The notification provides a preview of what will be posted in the Federal Register. The notice is available here.

As noted in the Proposed Rule (published in July 2017), CMS plans to delay implementation of the Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems (OAS CAHPS) Survey Based Measures beginning with the CY 2020 payment determination (2018 data collection) until further action in future rulemaking. This delay in implementing the requirements linked to reimbursement means that OAS CAHPS will continue with the voluntary reporting throughout 2018.

The next update (CY 2019 Rule) will be proposed in July and...
By host on 10/4/2017 10:05 AM
This announcement serves as the final reminder that the deadline for submitting data for Quarter 2 of calendar year 2017 (CY17, Q2) to the OAS CAHPS Data Center is Wednesday, October 11, 2017. We thank those OAS CAHPS vendors who have already begun submitting CY17, Q2 data for their client facilities. If you have not submitted any data for Quarter 2, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

Check your Vendor Authorization Report to make sure that all your client facilities have authorized your organization to submit data on their behalf. CMS will not accept any data files for the April, May and/or June 2017 sample months after 8:00 PM Eastern Time on October 11, 2017. Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files as many times as needed as long as the final...