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Announcements

By host on 11/8/2018 11:46 AM

The presentation slides that will be used in the Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey Vendor Update Webinar Training are now available on the OAS CAHPS website.

The training materials can be accessed here or by selecting "Training Materials" under the "Training" tab on the OAS CAHPS website.

If you have questions, you can contact the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call 1-866-590-7468.

By host on 11/7/2018 11:07 AM

The agendas and presentation slides that will be used in the two-part Introduction to the Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey Webinar Training, and the agenda that will be used in the OAS CAHPS Survey Vendor Update Webinar Training are now available on the OAS CAHPS website.

These training materials can be accessed here or by selecting "Training Materials" under the "Training" tab on the OAS CAHPS website.

The OAS CAHPS Survey Coordination Team invites individuals who have registered for training to submit questions in advance of the webinar training. To do so, please send your question(s) to the OAS CAHPS Survey Coordination Team via e-mail at oascahps@rti.org or call toll-free (866) 590-7468.

By host on 11/7/2018 10:56 AM
Version 3.0 of the Protocols and Guidelines Manual has been released on the OAS CAHPS Website as well as revised versions of the standalone documents available on the Survey Materials page, including the CATI script in Spanish and FAQs for telephone interviewers in English and Spanish, and Model QAP Outline document available under "For Vendors." Version 2.0 of the Website User and Data Submission Manual has also been posted and is available on the Data Submission Resources page.

The following is a summary of the main differences between Version 2.0 and Version 3.0 of the Protocols and Guidelines Manual.

Chapter II: Refined text regarding the extended period of voluntary implementation of the OAS CAHPS Survey for the CY 2020 payment determination (2018 data collection) and until further action in the rulemaking; added text indicating additional resources available on the public access pages of the OAS CAHPS website. Chapter III:...
By host on 10/31/2018 8:50 AM
Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey results based on responses from patients who received an outpatient surgery or procedure between April 2017 and March 2018 are now publicly available in three locations:

on data.medicare.gov (by clicking on "Hospital Compare data" box [under "Explore & download data" header] and then searching the term "OAS CAHPS"); through Hospital Compare (direct link to OAS CAHPS data: https://www.medicare.gov/hospitalcompare/OASCAHPS-measures.html); and via downloadable databases on data.medicare.gov. You can access OAS CAHPS Survey results at the facility, state and national levels on any of the locations provided above.

As a reminder, OAS CAHPS Survey results are updated each calendar year quarter, as shown in Table 14.2 of the OAS CAHPS Survey Protocols and Guidelines Manual,...
By host on 10/30/2018 10:38 AM
During voluntary implementation, CMS will allow participating hospital outpatient departments (HOPDs) and ambulatory surgery centers (ASCs) to have their data suppressed, that is, not displayed on data.medicare.gov.

For the January 2019 public reporting refresh (which includes data from Quarter 3, 2017 to Quarter 2, 2018), vendors must notify the OAS CAHPS Survey Coordination Team (via email at oascahps@rti.org) by November 15, 2018 of any CCNs that choose to exclude their data from public reporting. Please note that the deadline for suppression is earlier than the date by which the preview reports are posted on oascahps.org.

Prior to each refresh, the Coordination Team will announce the deadline for the next suppression deadline. The e-mail message to the Coordination Team should include the HOPD's or ASC's name and CMS Certification Number (CCN). Please contact the Coordination Team via e-mail at oascahps@rti.org...
By host on 10/5/2018 12:35 PM
The purpose of this announcement is to alert hospital outpatient departments (HOPDs) and ambulatory surgery centers (ASCs) that Preview Reports reflecting results from the Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS) Survey from April 2017 through March 2018 (2017, Q2 - 2018, Q1) are now available on the OAS CAHPS website (https://oascahps.org/).

The following are some questions and answers about the Preview Reports. More information about the OAS CAHPS Survey Preview Reports, can be found in the Understanding the Preview Reports link under the "For Facilities" menu.

Who has access to a facility's Preview Report? Hospitals and ASCs participating in the OAS CAHPS Survey have access to their own reports. The Preview Report is not available to the OAS CAHPS Survey vendor or to anyone other than the facility staff registered through the https://oascahps.org website....
By host on 10/3/2018 9:11 AM
This announcement serves as the final reminder that the deadline for submitting data for Quarter 2 of calendar year 2018 (CY18, Q2) to the OAS CAHPS Data Center is Wednesday, October 10, 2018. We thank those OAS CAHPS vendors who have already begun submitting CY18, Q2 data for their client facilities. If you have not submitted any data for Quarter 2, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

Check your Vendor Authorization Report to make sure that all your client facilities have authorized your organization to submit data on their behalf. CMS will not accept any data files for the April, May, and/or June 2018 sample months after 8:00 PM Eastern Time on October 10, 2018. Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit...
By host on 9/26/2018 12:27 PM
The deadline for submitting data for Quarter 2 of calendar year 2018 (CY18, Q2) to the OAS CAHPS Data Center is Wednesday, October 10, 2018. We thank those OAS CAHPS vendors who have already begun submitting CY18, Q2 data for their client facilities. If you have not submitted any data for Quarter 2, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

Check your Vendor Authorization Report to make sure that all your client facilities have authorized your organization to submit data on their behalf. CMS will not accept any data files for the April, May, and/or June 2018 sample months after 8:00 PM Eastern Time on October 10, 2018. Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files as many...
By host on 9/13/2018 3:39 PM

RTI International, which is headquartered in North Carolina, could experience intermittent power outages due to Hurricane Florence.

The OAS CAHPS Survey Coordination Team will continue to respond to all email and telephone technical assistance inquiries as quickly as possible, but there may be a delay in our response if we experience a power loss. Thank you, in advance, for your patience during this time.

Please contact the Coordination Team via e-mail at oascahps@rti.org or call 1-866-590-7468 if you have any questions.

By host on 9/12/2018 9:53 AM
The data submission deadline for submitting Quarter 2 of calendar year 2018 data (CY18, Q2) to the OAS CAHPS Data Center is Wednesday, October 10, 2018. We thank those OAS CAHPS vendors who have already begun submitting CY18, Q2 data for their client facilities. If you have not submitted any data for Quarter 2, we encourage you to begin submitting your files as soon as possible.

As we approach the next data submission deadline, please note the important points provided below.

Check your Vendor Authorization Report to make sure that all client facilities have authorized your organization to submit data on their behalf. CMS will not accept any data files for the April, May, and/or June 2018 sample months after 8:00 PM Eastern Time on October 10, 2018. Survey vendors should start submitting their data files as soon as possible to allow adequate time to re-submit data, if needed. You may submit files as...