Registration and Application Process

 Hospitals and ASCs who are participating must:

  • Designate an OAS CAHPS Survey Administrator.
  • Register for user credentials by completing the Facility Administrator Registration Form.
  • Using the login credentials provided after registering, complete the CCN Registration Form available from your customized dashboard.
  • Authorize an *approved survey vendor to submit OAS CAHPS data on their behalf, by completing the online form available from your customized dashboard.

 To become a CMS-approved OAS CAHPS vendor, survey vendors must:

  • Meet a set of minimum business requirements located here.
  • Designate an OAS CAHPS Survey Administrator.
  • Register for user credentials by completing the Vendor Registration Form.
  • Using the login credentials provided after registering, complete the online Vendor Application, available from your customized dashboard. The Vendor Registration Form and Vendor Application will be available starting in September 2016. If you wish to become an approved OAS CAHPS survey vendor, submit the application by December 30, 2016.
  • New vendors must attend an Introduction to the OAS CAHPS Survey Webinar Training session and all subsequent vendor Update Training sessions. The two-part Intro Training session is scheduled for November 15 and 16, 2016.
  • Previously approved OAS CAHPS vendors must attend the Update Training, which is scheduled for November 17, 2016.

* Note that survey vendors receive approval status after successfully completing Introduction to the OAS CAHPS Survey Webinar training session and all subsequent vendor Update Training sessions and after receiving conditional approval of their Vendor Application.