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Training Information

The Introduction to the OAS CAHPS Survey Self-Paced Training will be available on this website early November 2021. An announcement will be posted when the materials have been posted.

Survey organizations seeking approval must have, at a minimum, their designated OAS CAHPS Project Director complete the training and then pass a training certification. We strongly encourage all key OAS CAHPS staff, including sampling and data managers and key subcontractors, to review the self-paced training. Key subcontractors are defined on OAS CAHPS as a subcontractor that will conduct substantive work to support the implementation of the OAS CAHPS Survey. For purposes of this survey, substantive work is defined as follows:

  • ANY statistical function, including sample selection,
  • telephone or web survey data collection (i.e., if an approved vendor is subcontracting data collection activities),
  • returned mail and questionnaire receipt,
  • processing data for mail, telephone or web, and
  • construction or submission of XML data files.

Survey vendors currently OAS CAHPS-approved are not required to complete this training; however, their staff are welcome to review the materials, especially those individuals who are new to the OAS CAHPS Survey and new key subcontractors with significant roles (as defined above).

The OAS CAHPS Survey Vendor Update Webinar Training for approved vendors is scheduled for November 9, 2021 from 1:00 to 5:00 PM Eastern Standard Time.

Survey vendors who wish to retain their status as approved OAS CAHPS Survey vendors must (at a minimum) have their OAS CAHPS Survey Project Director attend the entire session. We also strongly encourage all key OAS CAHPS staff, including sampling, data managers and key subcontractors (as defined above), to attend.

Approved vendors that wish to apply for one or both of the new web modes will also need to complete (and pass) an online certification, which will be available after the Update Training.

Survey vendors must register to attend the desired training sessions. Online registration to attend the OAS CAHPS Webinar Training sessions is available until November 9, 2021. The OAS CAHPS Survey Coordination team will notify registered vendors when training materials are available on this website.